Customers & CRM
Support cases
| Case # | Subject | Company | Status | Priority | Assigned to | Created |
|---|---|---|---|---|---|---|
| CASE40393 | Freight Damaged | 5000 Lowes Companies Inc. | Re-Opened | Medium | Ruel Joseph | 7/24/2024 9:55 am |
| CASE40287 | The cs needs a replacement door seal B | 2331 Menards | Re-Opened | Medium | Jefferson Estrada | 7/17/2024 10:30 am |
| CASE40263 | Wrong part received | 1854 Spa World Parts SWP SWP | Re-Opened | Medium | Jose M Colon | 7/15/2024 5:09 pm |
| CASE40238 | missing O-rings & nuts from faucet | 5000 Lowes Companies Inc. | Re-Opened | Medium | Angelyn Tendencia | 7/12/2024 11:28 am |
| CASE40235 | Unit Arrived Damaged | 2331 Menards | Re-Opened | Medium | Cristo Robles | 7/12/2024 9:22 am |
| CASE39958 | Freight Damage | 5000 Lowes Companies Inc. | Re-Opened | Medium | Ruel Joseph | 6/21/2024 10:22 am |
| CASE39884 | Missing control panel - 113-3528091-3807411 | 11779 Amazon.com FBA | Re-Opened | Medium | Jefferson Estrada | 6/17/2024 11:39 am |
| CASE39871 | Return, threshold doesn't match | 19928 Shop Anzzi Direct | Re-Opened | Medium | Jose M Colon | 6/14/2024 4:44 pm |
| CASE39846 | Freight Damaged | 5029 Warranty Spa World Corporation | Re-Opened | Medium | Ruel Joseph | 6/13/2024 1:48 pm |
| CASE39806 | Toilet bidet and dryer not working | 19928 Shop Anzzi Direct | Re-Opened | Medium | John Z Sumayao | 6/11/2024 3:10 pm |
| CASE39761 | #290759 - pulse valve issue | 5001 Home Depot.com | Re-Opened | Medium | John Z Sumayao | 6/10/2024 10:00 am |
| CASE39750 | Damaged unit | 19927 Steam Sauna Direct | Re-Opened | Medium | Jefferson Estrada | 6/7/2024 11:49 am |
| CASE39608 | Wrong anchor received | 1854 Spa World Parts SWP SWP | Re-Opened | Medium | Jefferson Estrada | 5/28/2024 9:34 am |
| CASE39565 | Damaged in transit/Refund rqsted/TK#288086 | 1854 Spa World Parts SWP SWP | Re-Opened | Medium | John Quintero | 5/22/2024 12:32 pm |
| CASE39480 | Freight Damaged | 14287 Universal Tubs | Re-Opened | Medium | Ruel Joseph | 5/17/2024 9:11 am |
| CASE39457 | lights, heat & air jets not working | 2489 Total Mechanical Systems | Re-Opened | Medium | Angelyn Tendencia | 5/15/2024 1:23 pm |
| CASE39396 | Auto drain diverter stuck | 5001 Home Depot.com | Re-Opened | Medium | Ruel Joseph | 5/10/2024 9:53 am |
| CASE39290 | no power on control pad | 5001 Home Depot.com | Re-Opened | Medium | John Z Sumayao | 5/2/2024 4:30 pm |
| CASE39278 | THE LEGS ARRIVED BROKEN | 14287 Universal Tubs | Re-Opened | Medium | Jefferson Estrada | 5/2/2024 11:23 am |
| CASE39253 | Damaged in transit/requested by Costco via CHUB | 130 Costco Wholesale Corporation | Re-Opened | Medium | John Quintero | 5/1/2024 1:38 pm |
| CASE39145 | WRONG ELEMENTS RECEIVED | 1854 Spa World Parts SWP SWP | Re-Opened | Medium | Jefferson Estrada | 4/25/2024 11:33 am |
| CASE39125 | Freight Damaged | 14287 Universal Tubs | Re-Opened | Medium | Ruel Joseph | 4/24/2024 3:21 pm |
| CASE39109 | 111-2678854-2777018) - Missing Parts | 11779 Amazon.com FBA | Re-Opened | Medium | Marvin Alquilos | 4/24/2024 8:58 am |
| CASE38955 | water either too hot or too cold | 19928 Shop Anzzi Direct | Re-Opened | Medium | John Z Sumayao | 4/16/2024 3:34 pm |
| CASE38878 | MISSING STEAM HEAD | 19927 Steam Sauna Direct | Re-Opened | Medium | Jefferson Estrada | 4/11/2024 11:24 am |
| CASE38832 | Freight Damage | 5001 Home Depot.com | Re-Opened | Medium | Jose M Colon | 4/9/2024 1:22 pm |
| CASE38791 | 113-4287500-1930660 | Cap popping off | 11779 Amazon.com FBA | Re-Opened | Medium | Ruel Joseph | 4/8/2024 10:22 am |
| CASE38785 | Damaged/Rqsted by Costco via CHUB | 130 Costco Wholesale Corporation | Re-Opened | Medium | John Quintero | 4/8/2024 9:05 am |
| CASE38637 | Damaged in transit/Rqstd by Costco via CHUB/Not worth returning | 130 Costco Wholesale Corporation | Re-Opened | Medium | John Quintero | 3/30/2024 11:08 am |
| CASE38621 | CUSTOMER REPORTED FREIGHT DAMAGE | 15927 Shop Anzzi | Re-Opened | Medium | Jefferson Estrada | 3/29/2024 11:14 am |
| CASE38595 | Replacement for the Waste and Overflow Kit | 1854 Spa World Parts SWP SWP | Re-Opened | Medium | Marvin Alquilos | 3/28/2024 9:44 am |
| CASE38590 | MISSING TEMPERATURE SENSOR HOLDER no reading of temp on contrl panel | 5001 Home Depot.com | Re-Opened | Medium | Jefferson Estrada | 3/27/2024 4:14 pm |
| CASE38427 | Freight damaged | 19977 EZ Step Walk In Tub | Re-Opened | Medium | Ruel Joseph | 3/20/2024 9:20 am |
| CASE38411 | 113-6337434-5388214| Damaged panel | 11779 Amazon.com FBA | Re-Opened | Medium | Ruel Joseph | 3/19/2024 12:49 pm |
| CASE38394 | Customer needs a different finished. | 130 Costco Wholesale Corporation | Re-Opened | Medium | Marvin Alquilos | 3/18/2024 5:24 pm |
| CASE38293 | A rep from Home Depot reported freight damage | 5001 Home Depot.com | Re-Opened | Medium | Jefferson Estrada | 3/13/2024 10:18 am |
| CASE38256 | Damaged/Rqstd by Costco via CHUB/Not worth returning | 130 Costco Wholesale Corporation | Re-Opened | Medium | John Quintero | 3/11/2024 3:17 pm |
| CASE38230 | UPS reported missing | 12796 Houzz Home Mart | Re-Opened | Medium | Ruel Joseph | 3/11/2024 9:07 am |
| CASE38035 | Auto-Drain Diverter Stuck | 5000 Lowes Companies Inc. | Re-Opened | Medium | Ruel Joseph | 2/29/2024 9:46 am |
| CASE38033 | Shower base arrived damaged. | 12797 Amazon FBM (Merchant Fulfillment) | Re-Opened | Medium | Marvin Alquilos | 2/29/2024 9:23 am |
| CASE37922 | Customer reported missing parts and the package arrived destroy | 1854 Spa World Parts SWP SWP | Re-Opened | Medium | Jefferson Estrada | 2/23/2024 10:40 am |
| CASE37870 | The customer reported leaking in his bathtub | 19928 Shop Anzzi Direct | Re-Opened | Medium | Jefferson Estrada | 2/21/2024 1:50 pm |
| CASE37859 | need a replacement Door Wedge Space/TK#267222 | 5005 Home Depot.com Canada | Re-Opened | Medium | John Quintero | 2/21/2024 10:00 am |
| CASE37855 | Shattered Glass | 5001 Home Depot.com | Re-Opened | Medium | Rafael Martinez | 2/21/2024 9:10 am |
| CASE37852 | Damaged in transit/Rqsted via CHUB by Costco | 130 Costco Wholesale Corporation | Re-Opened | Medium | John Quintero | 2/21/2024 8:54 am |
| CASE37851 | Purchased in Error | 1854 Spa World Parts SWP SWP | Re-Opened | Medium | Marvin Alquilos | 2/21/2024 8:27 am |
| CASE37790 | Freight Damaged | 5001 Home Depot.com | Re-Opened | Medium | Ruel Joseph | 2/19/2024 9:37 am |
| CASE37664 | Tub delivered damaged | 5000 Lowes Companies Inc. | Re-Opened | Medium | Marvin Alquilos | 2/13/2024 4:18 pm |
| CASE37635 | Damged in transit/TK#263991 | 5000 Lowes Companies Inc. | Re-Opened | Medium | John Quintero | 2/12/2024 3:38 pm |
| CASE37587 | Customer reported missing part | 5005 Home Depot.com Canada | Re-Opened | Medium | John Quintero | 2/9/2024 12:43 pm |
Showing 1–50 of 111
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