Customers & CRM
Support cases
| Case # | Subject | Company | Status | Priority | Assigned to | Created |
|---|---|---|---|---|---|---|
| CASE40459 | CS remorse/Rqsted via email. | 5000 Lowes Companies Inc. | Closed | Medium | John Quintero | 7/29/2024 3:01 pm |
| CASE40458 | Missing Installation Bars | 5001 Home Depot.com | Closed | Medium | Cristo Robles | 7/29/2024 2:39 pm |
| CASE40457 | 113-2151732-3295459 - Missing leveling feet | 11779 Amazon.com FBA | Closed | Medium | Jefferson Estrada | 7/29/2024 2:29 pm |
| CASE40443 | Missing faucet | Requested through portal | 130 Costco Wholesale Corporation | Closed | Medium | Ruel Joseph | 7/29/2024 10:35 am |
| CASE40442 | Toilet not flushing | 5001 Home Depot.com | Closed | Medium | John Z Sumayao | 7/29/2024 10:33 am |
| CASE40440 | Shipping fee refund | 1854 Spa World Parts SWP SWP | Closed | Medium | John Z Sumayao | 7/29/2024 10:09 am |
| CASE40437 | Wrong door seal received | 1854 Spa World Parts SWP SWP | Closed | Medium | Jefferson Estrada | 7/29/2024 9:47 am |
| CASE40436 | Remote not working | 5001 Home Depot.com | Closed | Medium | Ruel Joseph | 7/29/2024 9:47 am |
| CASE40432 | unit with water leak | 15927 Shop Anzzi | Closed | Medium | Rafael Martinez | 7/26/2024 4:34 pm |
| CASE40430 | Needs replacement handle/TK#299732 | 5001 Home Depot.com | Closed | Medium | John Quintero | 7/26/2024 2:57 pm |
| CASE40429 | Needs replacement part 15/TK#299694 | 2331 Menards | Closed | Medium | John Quintero | 7/26/2024 2:39 pm |
| CASE40428 | Vendor Return Request | Customer Remorse | 5000 Lowes Companies Inc. | Closed | Medium | Cristo Robles | 7/26/2024 1:16 pm |
| CASE40426 | wrong part | 1854 Spa World Parts SWP SWP | Closed | Medium | Kemy E Lopez | 7/26/2024 12:15 pm |
| CASE40423 | Vendor Return Request | Customer Remorse | 2186 Faucet Direct A Division of Imprvmnt Dire | Closed | Medium | Cristo Robles | 7/26/2024 10:05 am |
| CASE40422 | Ticket (SCT-1641995) Unit keeps flushing | 2511 Wayfair LLC | Closed | Medium | Ruel Joseph | 7/26/2024 10:05 am |
| CASE40421 | CSS64086 | CS539389713 Damaged body jet | 2511 Wayfair LLC | Closed | Medium | Ruel Joseph | 7/26/2024 9:53 am |
| CASE40420 | Missing Drain and Overflow Kit | 5001 Home Depot.com | Closed | Medium | Cristo Robles | 7/26/2024 9:45 am |
| CASE40419 | Missing parts in drain assy | 5001 Home Depot.com | Closed | Medium | Ruel Joseph | 7/26/2024 9:32 am |
| CASE40417 | Ticket #299967 | Return request | 130 Costco Wholesale Corporation | Closed | Medium | Ruel Joseph | 7/25/2024 4:13 pm |
| CASE40415 | 113-6275929-9522638 - missing remote holder | 11779 Amazon.com FBA | Closed | Medium | John Z Sumayao | 7/25/2024 3:45 pm |
| CASE40413 | Defective part | 2367 Overstock.com | Closed | Medium | Jefferson Estrada | 7/25/2024 11:49 am |
| CASE40412 | Received the wrong extension panel | 1854 Spa World Parts SWP SWP | Closed | Medium | Angelyn Tendencia | 7/25/2024 11:07 am |
| CASE40409 | Cold valve replacement | 5001 Home Depot.com | Closed | Medium | Ruel Joseph | 7/25/2024 9:46 am |
| CASE40407 | Rqsted by vendor/FIELD DESTROY | 5000 Lowes Companies Inc. | Closed | Medium | John Quintero | 7/25/2024 9:20 am |
| CASE40406 | Missing vanity top | Requested via dropship portal | 2511 Wayfair LLC | Closed | Medium | Ruel Joseph | 7/25/2024 9:15 am |
| CASE40405 | CX REMORSE/RQSTD BY VENDOR/TK#299862 | 2186 Faucet Direct A Division of Imprvmnt Dire | Closed | Medium | John Quintero | 7/25/2024 9:07 am |
| CASE40402 | Needs replacement part8A/TK#299567 | 13501 eBay | Closed | Medium | John Quintero | 7/24/2024 3:53 pm |
| CASE40400 | Needs 240v, received 120 | 1854 Spa World Parts SWP SWP | Closed | Medium | Jose M Colon | 7/24/2024 3:03 pm |
| CASE40399 | Missing parts | 5000 Lowes Companies Inc. | Closed | Medium | Jose M Colon | 7/24/2024 2:22 pm |
| CASE40397 | Missing part #05 | 5000 Lowes Companies Inc. | Closed | Medium | Jefferson Estrada | 7/24/2024 12:52 pm |
| CASE40396 | Vendor Return Request | Customer Return | 2186 Faucet Direct A Division of Imprvmnt Dire | Closed | Medium | Cristo Robles | 7/24/2024 12:32 pm |
| CASE40395 | Toilet not fully flushing | 5001 Home Depot.com | Closed | Medium | John Z Sumayao | 7/24/2024 12:31 pm |
| CASE40394 | safety valve's thread is loose | 5001 Home Depot.com | Closed | Medium | Angelyn Tendencia | 7/24/2024 10:43 am |
| CASE40391 | Ticket #299529 | Return request | 2186 Faucet Direct A Division of Imprvmnt Dire | Closed | Medium | Ruel Joseph | 7/24/2024 9:26 am |
| CASE40390 | CS requires a replacement part/TK#298712 | 1854 Spa World Parts SWP SWP | Closed | Medium | John Quintero | 7/24/2024 9:25 am |
| CASE40389 | Damaged/Rqsted by CS/TK#299157 | 13498 HomeMartBath.com | Closed | Medium | John Quintero | 7/24/2024 9:15 am |
| CASE40388 | Missing parts | Requested thru dropship portal | 2511 Wayfair LLC | Closed | Medium | Ruel Joseph | 7/24/2024 9:00 am |
| CASE40387 | overflow and drain not fitting | 5001 Home Depot.com | Closed | Medium | Kemy E Lopez | 7/23/2024 5:28 pm |
| CASE40386 | Customer Return Request | Customer Remorse | 1854 Spa World Parts SWP SWP | Closed | Medium | Cristo Robles | 7/23/2024 4:48 pm |
| CASE40385 | Wrong Item Received | 1854 Spa World Parts SWP SWP | Closed | Medium | Cristo Robles | 7/23/2024 4:39 pm |
| CASE40384 | remote drains batteries | 5001 Home Depot.com | Closed | Medium | Kemy E Lopez | 7/23/2024 4:21 pm |
| CASE40383 | Defective Drain Cover | 5001 Home Depot.com | Closed | Medium | Cristo Robles | 7/23/2024 4:17 pm |
| CASE40379 | Return request | 5054 Home Depot SOS | Closed | Medium | Jefferson Estrada | 7/23/2024 2:32 pm |
| CASE40378 | Vendor Return Request | Customer Remorse | 5000 Lowes Companies Inc. | Closed | Medium | Cristo Robles | 7/23/2024 2:17 pm |
| CASE40376 | Ticket #299282 | Return request | 2186 Faucet Direct A Division of Imprvmnt Dire | Closed | Medium | Ruel Joseph | 7/23/2024 12:58 pm |
| CASE40374 | Damaged in transit | 5001 Home Depot.com | Closed | Medium | John Z Sumayao | 7/23/2024 12:29 pm |
| CASE40373 | Toilet not fully flushing | 5001 Home Depot.com | Closed | Medium | John Z Sumayao | 7/23/2024 10:20 am |
| CASE40372 | 113-2942219-2600222 | Air blower trips the breaker; smells burnt | 11779 Amazon.com FBA | Closed | Medium | Angelyn Tendencia | 7/23/2024 9:38 am |
| CASE40371 | Ticket # 298344 - SH-AZ038_Prt13_Knob needed | 5001 Home Depot.com | Closed | Medium | Angelyn Tendencia | 7/23/2024 9:33 am |
| CASE40370 | Needs replacement part 10/TK#298970 | 5001 Home Depot.com | Closed | Medium | John Quintero | 7/22/2024 10:24 pm |
Showing 1–50 of 39,595
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