CASE37664
General
General · 73 fields · 50 with a value · 23 empty
- Assignedassigned
- Marvin Alquilos
- Baserecordtypebaserecordtype
- supportcase
- Casenumbercasenumber
- CASE37664
- Categorycategory
- Freight Damage
- Companycompany
- 5000 Lowes Companies Inc.
- Companyidcompanyid
- 50
- Companynamecompanyname
- 5000 Lowes Companies Inc.
- Createdcreateddate
- 2/13/2024 4:18 pm
- Custevent nsts rfc search trans typecustevent_nsts_rfc_search_trans_type
- Sales Order
- Custevent nsts rfc trans fromcustevent_nsts_rfc_trans_from_dt
- Nov 16, 2023
- Custevent nsts rfc trans tocustevent_nsts_rfc_trans_to_dt
- Feb 13, 2024
- Custevent spa world case productcustevent_spa_world_case_product
- Bathtub
- Custevent sw warranty claim approvedcustevent_sw_warranty_claim_approved
- No
- Custevent sw warranty claim reqcustevent_sw_warranty_claim_req
- No
- Customformcustomform
- Spa World - Case Form
- Datecreateddatecreated
- 2/13/2024 4:18 pm
- Emailemail
- vendor.inquiry@lowes.com
- Emailformemailform
- Yes
- Eventnumbereventnumber
- 37664
- Htmlmessagehtmlmessage
- Yes
- Incomingmessageincomingmessage
- This is noted. That's the only pictures Lowes provided. But yes, It was already field destroyed by Lowes. [Kind regards,] Marvin Alquilos Customer Care Rep SWCorp – Luxury Home Brands 5701 NW 35 Ave, Miami, FL 33142 Main Number: 305-330-1146 Opt. 2 malquilos@swcorp.com www.SWCORP.com Ask About Our Extended Warranty Specials – LIMITED TIME OFFER! ------------------------------------------------------------------------ From: IRIS SARASKY-VELAZQUEZ (ar@swcorp.com) <system@sent-via.netsuite.com> Sent: Thursday, 29 February 2024 4:07 am To: Marvin Alquilos <malquilos@swcorp.com> Cc: Michel Rodriguez <mrodriguez@swcorp.com>; Aliesky Cardenas <acardenas@swcorp.onmicrosoft.com> Subject: RE: Case # CASE37664 Updated: "Tub delivered damaged" so Lowes did not refuse delivery but the customer did?? Did you approve Lowes to Field Destroy or did they do it on their own? But also since there are not the right photos i CANNOT file any type of claim!. Please make sure going forward we are provided the correct information from the beginning as well as the correct photos! Iris Velazquez ------------------------------------------------------------------------ From: Marvin Alquilos <malquilos@swcorp.com> Sent: 2/23/2024 10:05 am GMT-05:00 Subject: Re: Case # CASE37664 Updated: "Tub delivered damaged" Hello Iris, As mentioned, Mike Newsome said that the tub was delivered damaged. This tub was delivered to LOWE'S OF MOCKSVILLE, NC 1427 YADKINVILLE ROAD MOCKSVILLE, NC 27028 USA. I spoke to customer service Nick and he said that they tried sending the item to the customer but it was being refused due to damage. They don't have the item right now it was destroyed. Thank you. [Kind regards,] Marvin Alquilos Customer Care Rep SWCorp – Luxury Home Brands 5701 NW 35 Ave, Miami, FL 33142 Main Number: 305-330-1146 Opt. 2 malquilos@swcorp.com www.SWCORP.com Ask About Our Extended Warranty Specials – LIMITED TIME OFFER! ------------------------------------------------------------------------ From: SW Corp (no_reply@swcorp.com) <system@sent-via.netsuite.com> Sent: Friday, 23 February 2024 10:30 pm To: Marvin Alquilos <malquilos@swcorp.com> Subject: Case # CASE37664 Updated: "Tub delivered damaged" Case #CASE37664 has been updated. Case Number CASE37664 Case Subject Tub delivered damaged Customer 5000 Lowes Companies Inc. Contact Creation Date 2/13/2024, 4:15:00 PM (GMT-05:00) Eastern Time (US & Canada) Case Type Freight Damage Case Priority Medium Case Status Re-Opened Updated By IRIS SARASKY-VELAZQUEZ Date Updated 2/23/2024, 9:30:00 AM (GMT-05:00) Eastern Time (US & Canada) Click here to update the Case online, or reply to this email ------------------------------------------------------------------------ Message History -----Original Message----- From: Iris Velasquez Sent: 2/23/2024 Subject: Tub delivered damaged Marvin, where is the unit? Your original email said it was refused but the carrier is telling me they delivered it. Has anyone reached out to confirm location and ask for more photos? Iris Velazquez ------------------------------------------------------------------------ From: malquilos@swcorp.com Sent: 2/20/2024 11:47 am GMT-05:00 To: Iris Velasquez (ar@swcorp.com) Cc: acardenas@swcorp.com; mrodriguez@swcorp.com; htapia@swcorp.com Subject: Re: Case #CASE37664: Tub delivered damaged / Please file a claim Hello Iris, Unfortunately, These are the photos Joel Newsome from Lowes gave us. As you can see the feet has been damaged, the edge of the tub has been damaged too. But the store cannot give more photos of the box, packaging materials. [Kind regards,] Marvin Alquilos Customer Care Rep SWCorp – Luxury Home Brands 5701 NW 35 Ave, Miami, FL 33142 Main Number: 305-330-1146 Opt. 2 malquilos@swcorp.com www.SWCORP.com Ask About Our Extended Warranty Specials – LIMITED TIME OFFER! -----------------------------------------------------------------------(more...)
- Initialresponsetimeinitialresponsetime
- 0.002770316875
- Internalonlyinternalonly
- No
- Isinactiveisinactive
- No
- Itemitem
- LS2653LWD-V2
- Last modifiedlastmodifieddate
- 2/28/2024 3:25 pm
- Lastcustomermessagereceivedlastcustomermessagereceived
- 2/20/2024 11:47 am
- Lastmessagedatelastmessagedate
- 2/23/2024 9:30 am
- Lastreopeneddatelastreopeneddate
- 2/16/2024 9:25 am
- Messagenewmessagenew
- No
- Phonephone
- (800) 445-6937
- Prioritypriority
- Medium
- Profileprofile
- Spa World Corporation
- Spamlockspamlock
- OFF
- Stagestage
- OPEN
- Start datestartdate_dt
- Feb 13, 2024
- Starttimestarttime
- 4:15 pm
- Statusstatus
- Re-Opened
- Submitnext tsubmitnext_t
- case
- Submitnext ysubmitnext_y
- case
- Subsidiarysubsidiary
- Spa World Corporation
- Supportfirstreplysupportfirstreply
- 2/13/2024 4:22 pm
- Templatestoredtemplatestored
- No
- Timeelapsedtimeelapsed
- 136.610445073888888888888888888888888889
- Timeopentimeopen
- 133.896958577407407407407407407407407407
- Timetoassigntimetoassign
- 0
- Titletitle
- Tub delivered damaged
- Typetype
- case
- Useemployeetemplateuseemployeetemplate
- No
- Versionversion
- 1
No value 23
- Contactcontact
- —
- Contactidcontactid
- —
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- —
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- Custevent spa world part casecustevent_spa_world_part_case
- —
- Custevent spa world sales opportunitycustevent_spa_world_sales_opportunity
- —
- Custevent ssp task descriptioncustevent_ssp_task_description
- —
- Custevent sw item costcustevent_sw_item_cost
- —
- Custevent sw item to be replacedcustevent_sw_item_to_be_replaced
- —
- Custevent wrm claim regnocustevent_wrm_claim_regno
- —
- Custevent wrm warrantytypecustevent_wrm_warrantytype
- —
- Emailemployeesemailemployees
- —
- End dateenddate
- —
- Escalationmessageescalationmessage
- —
- Firstupdatedfirstupdated
- —
- Inboundemailinboundemail
- —
- Issueissue
- —
- Messagesavemessagesave
- —
- Outgoingmessageoutgoingmessage
- —
- Quicknotequicknote
- —
- Serialnumberserialnumber
- —
- Timeonholdtimeonhold
- —
- Timetoclosetimetoclose
- —
System & IDs
System & IDs · 32 fields · 17 with a value · 15 empty
- Assigned refidassigned_refid
- 945633
- Category refidcategory_refid
- 14
- Company refidcompany_refid
- 50
- Custevent nsts rfc search trans type refidcustevent_nsts_rfc_search_trans_type_refid
- 2
- Custevent spa world case product refidcustevent_spa_world_case_product_refid
- 20
- Customform refidcustomform_refid
- 130
- Entryformquerystringentryformquerystring
- e=T&id=2727213
- Idid
- 2727213
- InternalIdInternalId
- 2727213
- Item refiditem_refid
- 27029
- Origcasenumberorigcasenumber
- CASE37664
- Originorigin
- Inbound
- Origin refidorigin_refid
- 6
- Priority refidpriority_refid
- 2
- Profile refidprofile_refid
- 1
- Status refidstatus_refid
- 4
- Subsidiary refidsubsidiary_refid
- 1
No value 15
- Contact refidcontact_refid
- —
- Custevent nsts rfc create trans refidcustevent_nsts_rfc_create_trans_refid
- —
- Custevent nsts rfc search trans no refidcustevent_nsts_rfc_search_trans_no_refid
- —
- Custevent spa world part case refidcustevent_spa_world_part_case_refid
- —
- Custevent spa world sales opportunity refidcustevent_spa_world_sales_opportunity_refid
- —
- Custevent sw item cost refidcustevent_sw_item_cost_refid
- —
- Custevent sw item to be replaced refidcustevent_sw_item_to_be_replaced_refid
- —
- Custevent wrm claim regno refidcustevent_wrm_claim_regno_refid
- —
- Custevent wrm warrantytype refidcustevent_wrm_warrantytype_refid
- —
- Customwhencecustomwhence
- —
- Externalidexternalid
- —
- Issue refidissue_refid
- —
- Nsbrowserenvnsbrowserenv
- —
- Selectedtabselectedtab
- —
- Serialnumber refidserialnumber_refid
- —
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