CASE40263
General
General · 73 fields · 51 with a value · 22 empty
- Assignedassigned
- Jose M Colon
- Baserecordtypebaserecordtype
- supportcase
- Casenumbercasenumber
- CASE40263
- Categorycategory
- Missing Part
- Companycompany
- 1854 Spa World Parts SWP SWP
- Companyidcompanyid
- 3903
- Companynamecompanyname
- 1854 Spa World Parts SWP SWP
- Createdcreateddate
- 7/15/2024 5:09 pm
- Custevent nsts rfc search trans typecustevent_nsts_rfc_search_trans_type
- Sales Order
- Custevent nsts rfc trans fromcustevent_nsts_rfc_trans_from_dt
- Apr 17, 2024
- Custevent nsts rfc trans tocustevent_nsts_rfc_trans_to_dt
- Jul 15, 2024
- Custevent spa world case productcustevent_spa_world_case_product
- Walk in Tub
- Custevent sw warranty claim approvedcustevent_sw_warranty_claim_approved
- No
- Custevent sw warranty claim reqcustevent_sw_warranty_claim_req
- No
- Customformcustomform
- Spa World - Case Form
- Datecreateddatecreated
- 7/15/2024 5:09 pm
- Emailemail
- arcs@swcorp.com
- Emailformemailform
- Yes
- Eventnumbereventnumber
- 40263
- Firstupdatedfirstupdated
- 8/15/2024 11:47 am
- Htmlmessagehtmlmessage
- Yes
- Incomingmessageincomingmessage
- Hello SW Corp, We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below: How would you rate the support you received? [0] [1] [2] [3] [4] [5] [6] [7] [8] [9] [10] Not at all satisfied Extremely satisfied Here's a reminder of what this request was about: SW Corp Aug 15, 2024, 11:47 EDT Security Notice: This is an external email. Stop and think before you click links or open attachments. - Ten4 TG ----------------------------------------------------------------------- Update for Case CASE40263 - "Wrong part received" RMA52309 Click here to update the Case online, or reply to this email ----------------------------------------------------------------------- Message History -----Original Message----- From: Jose M Colon Sent: 8/15/2024 Subject: Wrong part received RMA52309 -----Original Message----- From: 1854 Spa World Parts SWP SWP Sent: 7/24/2024 Subject: Wrong part received Not returned, no need, request a refund if validated. From: Jose Colon (jcolon@swcorp.com) <system@sent-via.netsuite.com> Sent: Monday, July 22, 2024 5:07 PM To: Aliesky Cardenas <acardenas@swcorp.com> Subject: Case #CASE40263: Wrong part received Security Notice: This is an external email. Stop and think before you click links or open attachments. - Ten4 TG ------------------------------------------------------------------- Hello, Aliesky! As per Rafael, the customer already has a tile flange installed in the tub so order SOS2877764 for a tile flange is not needed. Rafael is advising we refund this order. Do we request for this part to be returned? Are we going to do a full refund or will a restocking fee apply? Customer was advised to buy this by us. -----Original Message----- From: Jose M Colon Sent: 7/22/2024 Subject: Wrong part received Hello, Aliesky! As per Rafael, the customer already has a tile flange installed in the tub so order SOS2877764 for a tile flange is not needed. Rafael is advising we refund this order. Do we request for this part to be returned? Are we going to do a full refund or will a restocking fee apply? Customer was advised to buy this by us. -----Original Message----- From: 1854 Spa World Parts SWP SWP Sent: 7/15/2024 Subject: Wrong part received Customer says he did not receive the part that he ordered Auctionsbyharts@yahoo.com James R Hart 1016 St Paul Ln O Fallon MO 63366 (314) 496-6673 ----------------------------------------------------------------------- SW Corp is powered by NetSuite — One System. No Limits. This email is a service from Home Products. Delivered by Zendesk [0G5VL9-ZKVX0]
- Initialresponsetimeinitialresponsetime
- 6.9981576166087962962962962962962962963
- Internalonlyinternalonly
- No
- Isinactiveisinactive
- No
- Itemitem
- TileFlange_3in.(NInst)
- Last modifiedlastmodifieddate
- 8/15/2024 3:01 pm
- Lastcustomermessagereceivedlastcustomermessagereceived
- 8/15/2024 3:01 pm
- Lastmessagedatelastmessagedate
- 8/15/2024 3:01 pm
- Lastreopeneddatelastreopeneddate
- 8/15/2024 3:01 pm
- Messagenewmessagenew
- No
- Phonephone
- (513) 305-9501
- Prioritypriority
- Medium
- Profileprofile
- Spa World Corporation
- Spamlockspamlock
- OFF
- Stagestage
- OPEN
- Start datestartdate_dt
- Jul 15, 2024
- Starttimestarttime
- 5:07 pm
- Statusstatus
- Re-Opened
- Submitnext tsubmitnext_t
- case
- Submitnext ysubmitnext_y
- case
- Subsidiarysubsidiary
- Spa World Corporation
- Supportfirstreplysupportfirstreply
- 7/22/2024 5:07 pm
- Templatestoredtemplatestored
- No
- Timeelapsedtimeelapsed
- 42.53719697520833333333333333333333333333
- Timeopentimeopen
- 42.40228070268518518518518518518518518519
- Timetoassigntimetoassign
- 0
- Titletitle
- Wrong part received
- Typetype
- case
- Useemployeetemplateuseemployeetemplate
- No
- Versionversion
- 2
No value 22
- Contactcontact
- —
- Contactidcontactid
- —
- Custevent nsts rfc create transcustevent_nsts_rfc_create_trans
- —
- Custevent nsts rfc search trans nocustevent_nsts_rfc_search_trans_no
- —
- Custevent spa world part casecustevent_spa_world_part_case
- —
- Custevent spa world sales opportunitycustevent_spa_world_sales_opportunity
- —
- Custevent ssp task descriptioncustevent_ssp_task_description
- —
- Custevent sw item costcustevent_sw_item_cost
- —
- Custevent sw item to be replacedcustevent_sw_item_to_be_replaced
- —
- Custevent wrm claim regnocustevent_wrm_claim_regno
- —
- Custevent wrm warrantytypecustevent_wrm_warrantytype
- —
- Emailemployeesemailemployees
- —
- End dateenddate
- —
- Escalationmessageescalationmessage
- —
- Inboundemailinboundemail
- —
- Issueissue
- —
- Messagesavemessagesave
- —
- Outgoingmessageoutgoingmessage
- —
- Quicknotequicknote
- —
- Serialnumberserialnumber
- —
- Timeonholdtimeonhold
- —
- Timetoclosetimetoclose
- —
System & IDs
System & IDs · 32 fields · 17 with a value · 15 empty
- Assigned refidassigned_refid
- 2349919
- Category refidcategory_refid
- 3
- Company refidcompany_refid
- 3903
- Custevent nsts rfc search trans type refidcustevent_nsts_rfc_search_trans_type_refid
- 2
- Custevent spa world case product refidcustevent_spa_world_case_product_refid
- 1
- Customform refidcustomform_refid
- 130
- Entryformquerystringentryformquerystring
- e=T&id=2993954
- Idid
- 2993954
- InternalIdInternalId
- 2993954
- Item refiditem_refid
- 5043
- Origcasenumberorigcasenumber
- CASE40263
- Originorigin
- Inbound
- Origin refidorigin_refid
- 6
- Priority refidpriority_refid
- 2
- Profile refidprofile_refid
- 1
- Status refidstatus_refid
- 4
- Subsidiary refidsubsidiary_refid
- 1
No value 15
- Contact refidcontact_refid
- —
- Custevent nsts rfc create trans refidcustevent_nsts_rfc_create_trans_refid
- —
- Custevent nsts rfc search trans no refidcustevent_nsts_rfc_search_trans_no_refid
- —
- Custevent spa world part case refidcustevent_spa_world_part_case_refid
- —
- Custevent spa world sales opportunity refidcustevent_spa_world_sales_opportunity_refid
- —
- Custevent sw item cost refidcustevent_sw_item_cost_refid
- —
- Custevent sw item to be replaced refidcustevent_sw_item_to_be_replaced_refid
- —
- Custevent wrm claim regno refidcustevent_wrm_claim_regno_refid
- —
- Custevent wrm warrantytype refidcustevent_wrm_warrantytype_refid
- —
- Customwhencecustomwhence
- —
- Externalidexternalid
- —
- Issue refidissue_refid
- —
- Nsbrowserenvnsbrowserenv
- —
- Selectedtabselectedtab
- —
- Serialnumber refidserialnumber_refid
- —
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Fields without a value are shown as “—”.