CASE38394
General
General · 73 fields · 51 with a value · 22 empty
- Assignedassigned
- Marvin Alquilos
- Baserecordtypebaserecordtype
- supportcase
- Casenumbercasenumber
- CASE38394
- Categorycategory
- Stock Swap
- Companycompany
- 130 Costco Wholesale Corporation
- Companyidcompanyid
- 1546
- Companynamecompanyname
- 130 Costco Wholesale Corporation
- Createdcreateddate
- 3/18/2024 5:24 pm
- Custevent nsts rfc search trans typecustevent_nsts_rfc_search_trans_type
- Sales Order
- Custevent nsts rfc trans fromcustevent_nsts_rfc_trans_from_dt
- Dec 20, 2023
- Custevent nsts rfc trans tocustevent_nsts_rfc_trans_to_dt
- Mar 18, 2024
- Custevent spa world case productcustevent_spa_world_case_product
- Bathtub
- Custevent sw warranty claim approvedcustevent_sw_warranty_claim_approved
- No
- Custevent sw warranty claim reqcustevent_sw_warranty_claim_req
- No
- Customformcustomform
- Spa World - Case Form
- Datecreateddatecreated
- 3/18/2024 5:24 pm
- Emailemail
- asullivan@swcorp.com
- Emailformemailform
- Yes
- Eventnumbereventnumber
- 38394
- Firstupdatedfirstupdated
- 5/30/2024 9:20 am
- Htmlmessagehtmlmessage
- Yes
- Incomingmessageincomingmessage
- Got it From: Aimee Lefebvre <alefebvre@swcorp.com> Sent: Monday, June 17, 2024 6:34 PM To: Aliesky Cardenas <acardenas@swcorp.com>; SW Corp <cases.3701406.2799430_12188538_1546.5eaf78314a@3701406.email.netsuite.com> Cc: Jefferson Estrada <jestrada@swcorp.com>; Michel Rodriguez <mrodriguez@swcorp.com> Subject: RE: Case #CASE38394: Customer needs a different finished. Give him back 250 Aimee Lefebvre Director of Key Accounts SWCORP – Luxury Home Brands 5701 NW 35 Ave, Miami, FL 33142 Main Number: 305-330-1146 ext. 504 asullivan@swcorp.com – www.swcorp.com From: Aliesky Cardenas <acardenas@swcorp.com> Sent: Monday, June 17, 2024 6:32 PM To: Aimee Lefebvre <alefebvre@swcorp.com>; SW Corp <cases.3701406.2799430_12188538_1546.5eaf78314a@3701406.email.netsuite.com> Cc: Jefferson Estrada <jestrada@swcorp.com>; Michel Rodriguez <mrodriguez@swcorp.com> Subject: RE: Case #CASE38394: Customer needs a different finished. SOS2870867 From: Aimee Lefebvre <alefebvre@swcorp.com> Sent: Monday, June 17, 2024 6:27 PM To: Aliesky Cardenas <acardenas@swcorp.com>; SW Corp <cases.3701406.2799430_12188538_1546.5eaf78314a@3701406.email.netsuite.com> Cc: Jefferson Estrada <jestrada@swcorp.com>; Michel Rodriguez <mrodriguez@swcorp.com> Subject: RE: Case #CASE38394: Customer needs a different finished. What is the direct sale order number? Aimee Lefebvre Director of Key Accounts SWCORP – Luxury Home Brands 5701 NW 35 Ave, Miami, FL 33142 Main Number: 305-330-1146 ext. 504 asullivan@swcorp.com – www.swcorp.com From: Aliesky Cardenas <acardenas@swcorp.com> Sent: Monday, June 17, 2024 6:26 PM To: Aimee Lefebvre <alefebvre@swcorp.com>; SW Corp <cases.3701406.2799430_12188538_1546.5eaf78314a@3701406.email.netsuite.com> Cc: Jefferson Estrada <jestrada@swcorp.com>; Michel Rodriguez <mrodriguez@swcorp.com> Subject: RE: Case #CASE38394: Customer needs a different finished. Im going to call him and see how much he is satisfied with, will try to go under $200. From: Aimee Lefebvre <alefebvre@swcorp.com> Sent: Monday, June 17, 2024 6:05 PM To: Aliesky Cardenas <acardenas@swcorp.com>; SW Corp <cases.3701406.2799430_12188538_1546.5eaf78314a@3701406.email.netsuite.com> Cc: Jefferson Estrada <jestrada@swcorp.com>; Michel Rodriguez <mrodriguez@swcorp.com> Subject: RE: Case #CASE38394: Customer needs a different finished. How much did he pay for the direct order? We don’t break the combo out per price per product. What do you think he will take to satisfy his issue? Aimee Lefebvre Director of Key Accounts SWCORP – Luxury Home Brands 5701 NW 35 Ave, Miami, FL 33142 Main Number: 305-330-1146 ext. 504 asullivan@swcorp.com – www.swcorp.com From: Aliesky Cardenas <acardenas@swcorp.com> Sent: Monday, June 17, 2024 6:00 PM To: Aimee Lefebvre <alefebvre@swcorp.com>; SW Corp <cases.3701406.2799430_12188538_1546.5eaf78314a@3701406.email.netsuite.com> Cc: Jefferson Estrada <jestrada@swcorp.com>; Michel Rodriguez <mrodriguez@swcorp.com> Subject: RE: Case #CASE38394: Customer needs a different finished. There is a direct order—I can refund through it instead. But how much is the faucet added to their original order? From: Aimee Lefebvre <alefebvre@swcorp.com> Sent: Monday, June 17, 2024 5:57 PM To: Aliesky Cardenas <acardenas@swcorp.com>; SW Corp <cases.3701406.2799430_12188538_1546.5eaf78314a@3701406.email.netsuite.com> Cc: Jefferson Estrada <jestrada@swcorp.com>; Michel Rodriguez <mrodriguez@swcorp.com> Subject: RE: Case #CASE38394: Customer needs a different finished. We can’t do it thru the original order and I don’t want to get Costco involved. Figure out what he wants and send him a check. Aimee Lefebvre Director of Key Accounts SWCORP – Luxury Home Brands 5701 NW 35 Ave, Miami, FL 33142 Main Number: 305-330-1146 ext. 504 asullivan@swcorp.com – www.swcorp.com From: Aliesky Cardenas <acardenas@swcorp.com> Sent: Monday, June 17, 2024 5:35 PM To: SW Corp <cases.3701406.2799430_1218853(more...)
- Initialresponsetimeinitialresponsetime
- 79.9738554378125
- Internalonlyinternalonly
- No
- Isinactiveisinactive
- No
- Itemitem
- FT-AZ098
- Last modifiedlastmodifieddate
- 6/17/2024 6:36 pm
- Lastcustomermessagereceivedlastcustomermessagereceived
- 6/17/2024 6:36 pm
- Lastmessagedatelastmessagedate
- 6/17/2024 6:36 pm
- Lastreopeneddatelastreopeneddate
- 6/6/2024 5:35 pm
- Messagenewmessagenew
- No
- Phonephone
- (800) 955-2292
- Prioritypriority
- Medium
- Profileprofile
- Spa World Corporation
- Spamlockspamlock
- OFF
- Stagestage
- OPEN
- Start datestartdate_dt
- Mar 18, 2024
- Starttimestarttime
- 5:19 pm
- Statusstatus
- Re-Opened
- Submitnext tsubmitnext_t
- case
- Submitnext ysubmitnext_y
- case
- Subsidiarysubsidiary
- Spa World Corporation
- Supportfirstreplysupportfirstreply
- 6/6/2024 4:47 pm
- Templatestoredtemplatestored
- No
- Timeelapsedtimeelapsed
- 102.608593639641203703703703703703703704
- Timeopentimeopen
- 22.60104760295138888888888888888888888889
- Timetoassigntimetoassign
- 0
- Titletitle
- Customer needs a different finished.
- Typetype
- case
- Useemployeetemplateuseemployeetemplate
- No
- Versionversion
- 2
No value 22
- Contactcontact
- —
- Contactidcontactid
- —
- Custevent nsts rfc create transcustevent_nsts_rfc_create_trans
- —
- Custevent nsts rfc search trans nocustevent_nsts_rfc_search_trans_no
- —
- Custevent spa world part casecustevent_spa_world_part_case
- —
- Custevent spa world sales opportunitycustevent_spa_world_sales_opportunity
- —
- Custevent ssp task descriptioncustevent_ssp_task_description
- —
- Custevent sw item costcustevent_sw_item_cost
- —
- Custevent sw item to be replacedcustevent_sw_item_to_be_replaced
- —
- Custevent wrm claim regnocustevent_wrm_claim_regno
- —
- Custevent wrm warrantytypecustevent_wrm_warrantytype
- —
- Emailemployeesemailemployees
- —
- End dateenddate
- —
- Escalationmessageescalationmessage
- —
- Inboundemailinboundemail
- —
- Issueissue
- —
- Messagesavemessagesave
- —
- Outgoingmessageoutgoingmessage
- —
- Quicknotequicknote
- —
- Serialnumberserialnumber
- —
- Timeonholdtimeonhold
- —
- Timetoclosetimetoclose
- —
System & IDs
System & IDs · 32 fields · 17 with a value · 15 empty
- Assigned refidassigned_refid
- 945633
- Category refidcategory_refid
- 12
- Company refidcompany_refid
- 1546
- Custevent nsts rfc search trans type refidcustevent_nsts_rfc_search_trans_type_refid
- 2
- Custevent spa world case product refidcustevent_spa_world_case_product_refid
- 20
- Customform refidcustomform_refid
- 130
- Entryformquerystringentryformquerystring
- e=T&id=2799430
- Idid
- 2799430
- InternalIdInternalId
- 2799430
- Item refiditem_refid
- 1926
- Origcasenumberorigcasenumber
- CASE38394
- Originorigin
- Inbound
- Origin refidorigin_refid
- 6
- Priority refidpriority_refid
- 2
- Profile refidprofile_refid
- 1
- Status refidstatus_refid
- 4
- Subsidiary refidsubsidiary_refid
- 1
No value 15
- Contact refidcontact_refid
- —
- Custevent nsts rfc create trans refidcustevent_nsts_rfc_create_trans_refid
- —
- Custevent nsts rfc search trans no refidcustevent_nsts_rfc_search_trans_no_refid
- —
- Custevent spa world part case refidcustevent_spa_world_part_case_refid
- —
- Custevent spa world sales opportunity refidcustevent_spa_world_sales_opportunity_refid
- —
- Custevent sw item cost refidcustevent_sw_item_cost_refid
- —
- Custevent sw item to be replaced refidcustevent_sw_item_to_be_replaced_refid
- —
- Custevent wrm claim regno refidcustevent_wrm_claim_regno_refid
- —
- Custevent wrm warrantytype refidcustevent_wrm_warrantytype_refid
- —
- Customwhencecustomwhence
- —
- Externalidexternalid
- —
- Issue refidissue_refid
- —
- Nsbrowserenvnsbrowserenv
- —
- Selectedtabselectedtab
- —
- Serialnumber refidserialnumber_refid
- —
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Fields without a value are shown as “—”.