CASE38955
General
General · 73 fields · 51 with a value · 22 empty
- Assignedassigned
- John Z Sumayao
- Baserecordtypebaserecordtype
- supportcase
- Casenumbercasenumber
- CASE38955
- Categorycategory
- Trouble Shoot
- Companycompany
- 19928 Shop Anzzi Direct
- Companyidcompanyid
- 1957251
- Companynamecompanyname
- 19928 Shop Anzzi Direct
- Createdcreateddate
- 4/16/2024 3:34 pm
- Custevent nsts rfc search trans typecustevent_nsts_rfc_search_trans_type
- Sales Order
- Custevent nsts rfc trans fromcustevent_nsts_rfc_trans_from_dt
- Jan 18, 2024
- Custevent nsts rfc trans tocustevent_nsts_rfc_trans_to_dt
- Apr 16, 2024
- Custevent spa world case productcustevent_spa_world_case_product
- Shower Panel
- Custevent sw warranty claim approvedcustevent_sw_warranty_claim_approved
- No
- Custevent sw warranty claim reqcustevent_sw_warranty_claim_req
- No
- Customformcustomform
- Spa World - Case Form
- Datecreateddatecreated
- 4/16/2024 3:34 pm
- Emailemail
- info@swcorp.com
- Emailformemailform
- Yes
- Eventnumbereventnumber
- 38955
- Firstupdatedfirstupdated
- 4/17/2024 10:18 am
- Htmlmessagehtmlmessage
- Yes
- Incomingmessageincomingmessage
- As mentioned, it will show movement. We just sent 50-100 packages; USPS will not mark them immediately. If by Monday there is no movement, we make a new order and ship it expedited. From: Jose Colon (jcolon@swcorp.com) <system@sent-via.netsuite.com> Sent: Friday, April 19, 2024 4:07 PM To: Aliesky Cardenas <acardenas@swcorp.com> Subject: Case #CASE38955: water either too hot or too cold Security Notice: This is an external email. Stop and think before you click links or open attachments. - Ten4 TG ------------------------------------------------------------------------ Called customer. USPS package is still showing no movement, could be just that USPS hasn't scanned the item yet. https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9400111206210166016386 As per Aliesky, I mentioned an approval for a reimbursement for $65 for the inconveniences, however, she's saying that her plumbing bill is going to be more than that (at least $100, according to her) and wants us to cover the plumbing bills.
- Initialresponsetimeinitialresponsetime
- 3.0225773859375
- Internalonlyinternalonly
- No
- Isinactiveisinactive
- No
- Itemitem
- SP-AZ048
- Last modifiedlastmodifieddate
- 4/19/2024 4:49 pm
- Lastcustomermessagereceivedlastcustomermessagereceived
- 4/19/2024 4:49 pm
- Lastmessagedatelastmessagedate
- 4/19/2024 4:49 pm
- Lastreopeneddatelastreopeneddate
- 4/19/2024 4:49 pm
- Messagenewmessagenew
- No
- Phonephone
- (443) 254-2800
- Prioritypriority
- Medium
- Profileprofile
- Spa World Corporation
- Spamlockspamlock
- OFF
- Stagestage
- OPEN
- Start datestartdate_dt
- Apr 16, 2024
- Starttimestarttime
- 3:28 pm
- Statusstatus
- Re-Opened
- Submitnext tsubmitnext_t
- case
- Submitnext ysubmitnext_y
- case
- Subsidiarysubsidiary
- Spa World Corporation
- Supportfirstreplysupportfirstreply
- 4/19/2024 4:06 pm
- Templatestoredtemplatestored
- No
- Timeelapsedtimeelapsed
- 73.6880179605787037037037037037037037037
- Timeopentimeopen
- 71.43488704119212962962962962962962962963
- Timetoassigntimetoassign
- 0
- Titletitle
- water either too hot or too cold
- Typetype
- case
- Useemployeetemplateuseemployeetemplate
- No
- Versionversion
- 3
No value 22
- Contactcontact
- —
- Contactidcontactid
- —
- Custevent nsts rfc create transcustevent_nsts_rfc_create_trans
- —
- Custevent nsts rfc search trans nocustevent_nsts_rfc_search_trans_no
- —
- Custevent spa world part casecustevent_spa_world_part_case
- —
- Custevent spa world sales opportunitycustevent_spa_world_sales_opportunity
- —
- Custevent ssp task descriptioncustevent_ssp_task_description
- —
- Custevent sw item costcustevent_sw_item_cost
- —
- Custevent sw item to be replacedcustevent_sw_item_to_be_replaced
- —
- Custevent wrm claim regnocustevent_wrm_claim_regno
- —
- Custevent wrm warrantytypecustevent_wrm_warrantytype
- —
- Emailemployeesemailemployees
- —
- End dateenddate
- —
- Escalationmessageescalationmessage
- —
- Inboundemailinboundemail
- —
- Issueissue
- —
- Messagesavemessagesave
- —
- Outgoingmessageoutgoingmessage
- —
- Quicknotequicknote
- —
- Serialnumberserialnumber
- —
- Timeonholdtimeonhold
- —
- Timetoclosetimetoclose
- —
System & IDs
System & IDs · 32 fields · 17 with a value · 15 empty
- Assigned refidassigned_refid
- 1105658
- Category refidcategory_refid
- 7
- Company refidcompany_refid
- 1957251
- Custevent nsts rfc search trans type refidcustevent_nsts_rfc_search_trans_type_refid
- 2
- Custevent spa world case product refidcustevent_spa_world_case_product_refid
- 6
- Customform refidcustomform_refid
- 130
- Entryformquerystringentryformquerystring
- e=T&id=2844840
- Idid
- 2844840
- InternalIdInternalId
- 2844840
- Item refiditem_refid
- 9049
- Origcasenumberorigcasenumber
- CASE38955
- Originorigin
- Inbound
- Origin refidorigin_refid
- 6
- Priority refidpriority_refid
- 2
- Profile refidprofile_refid
- 1
- Status refidstatus_refid
- 4
- Subsidiary refidsubsidiary_refid
- 1
No value 15
- Contact refidcontact_refid
- —
- Custevent nsts rfc create trans refidcustevent_nsts_rfc_create_trans_refid
- —
- Custevent nsts rfc search trans no refidcustevent_nsts_rfc_search_trans_no_refid
- —
- Custevent spa world part case refidcustevent_spa_world_part_case_refid
- —
- Custevent spa world sales opportunity refidcustevent_spa_world_sales_opportunity_refid
- —
- Custevent sw item cost refidcustevent_sw_item_cost_refid
- —
- Custevent sw item to be replaced refidcustevent_sw_item_to_be_replaced_refid
- —
- Custevent wrm claim regno refidcustevent_wrm_claim_regno_refid
- —
- Custevent wrm warrantytype refidcustevent_wrm_warrantytype_refid
- —
- Customwhencecustomwhence
- —
- Externalidexternalid
- —
- Issue refidissue_refid
- —
- Nsbrowserenvnsbrowserenv
- —
- Selectedtabselectedtab
- —
- Serialnumber refidserialnumber_refid
- —
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Fields without a value are shown as “—”.