CASE38293
General
General · 73 fields · 51 with a value · 22 empty
- Assignedassigned
- Jefferson Estrada
- Baserecordtypebaserecordtype
- supportcase
- Casenumbercasenumber
- CASE38293
- Categorycategory
- Freight Damage
- Companycompany
- 5001 Home Depot.com
- Companyidcompanyid
- 49
- Companynamecompanyname
- 5001 Home Depot.com
- Createdcreateddate
- 3/13/2024 10:18 am
- Custevent nsts rfc search trans typecustevent_nsts_rfc_search_trans_type
- Sales Order
- Custevent nsts rfc trans fromcustevent_nsts_rfc_trans_from_dt
- Dec 15, 2023
- Custevent nsts rfc trans tocustevent_nsts_rfc_trans_to_dt
- Mar 13, 2024
- Custevent spa world case productcustevent_spa_world_case_product
- Free Standing Tub
- Custevent sw warranty claim approvedcustevent_sw_warranty_claim_approved
- No
- Custevent sw warranty claim reqcustevent_sw_warranty_claim_req
- No
- Customformcustomform
- Spa World - Case Form
- Datecreateddatecreated
- 3/13/2024 10:18 am
- Emailemail
- info@homedepot.com
- Emailformemailform
- Yes
- Eventnumbereventnumber
- 38293
- Firstupdatedfirstupdated
- 3/18/2024 9:12 am
- Htmlmessagehtmlmessage
- Yes
- Incomingmessageincomingmessage
- This order is from January?? We cant file a claim for an order from 2 months ago? Please speak to your managers, we ONLY have 5 business days from delivery to file any type of claim! Thank you, Iris Velazquez Accounts Receivable Analyst SWCORP – Luxury Home Brands 5701 NW 35 Ave, Miami, FL 33142 Main Number: 305-330-1146 Fax Number: 866-335-1285 www.SWCORP.com From: SW Corp (no_reply@swcorp.com) <system@sent-via.netsuite.com> Sent: Monday, March 18, 2024 9:09 AM To: Claims <claims@swcorp.com> Subject: Case #CASE38293: A rep from Home Depot reported freight damage Security Notice: This is an external email. Stop and think before you click links or open attachments. - Ten4 TG ------------------------------------------------------------------------ Hello team, The customer returned the order to Home Depot due to freight damage, Could we file a claim on this? Pictures are attached to the case. Thanks!
- Initialresponsetimeinitialresponsetime
- 4.95166169246527777777777777777777777778
- Internalonlyinternalonly
- No
- Isinactiveisinactive
- No
- Itemitem
- FT-AZ8415
- Last modifiedlastmodifieddate
- 3/19/2024 12:34 pm
- Lastcustomermessagereceivedlastcustomermessagereceived
- 3/18/2024 9:47 am
- Lastmessagedatelastmessagedate
- 3/19/2024 12:34 pm
- Lastreopeneddatelastreopeneddate
- 3/18/2024 9:47 am
- Messagenewmessagenew
- No
- Phonephone
- (850) 557-5018
- Prioritypriority
- Medium
- Profileprofile
- Spa World Corporation
- Spamlockspamlock
- OFF
- Stagestage
- OPEN
- Start datestartdate_dt
- Mar 13, 2024
- Starttimestarttime
- 10:15 am
- Statusstatus
- Re-Opened
- Submitnext tsubmitnext_t
- case
- Submitnext ysubmitnext_y
- case
- Subsidiarysubsidiary
- Spa World Corporation
- Supportfirstreplysupportfirstreply
- 3/18/2024 9:08 am
- Templatestoredtemplatestored
- No
- Timeelapsedtimeelapsed
- 107.904220031979166666666666666666666667
- Timeopentimeopen
- 107.87978975957175925925925925925925926
- Timetoassigntimetoassign
- 0
- Titletitle
- A rep from Home Depot reported freight damage
- Typetype
- case
- Useemployeetemplateuseemployeetemplate
- No
- Versionversion
- 2
No value 22
- Contactcontact
- —
- Contactidcontactid
- —
- Custevent nsts rfc create transcustevent_nsts_rfc_create_trans
- —
- Custevent nsts rfc search trans nocustevent_nsts_rfc_search_trans_no
- —
- Custevent spa world part casecustevent_spa_world_part_case
- —
- Custevent spa world sales opportunitycustevent_spa_world_sales_opportunity
- —
- Custevent ssp task descriptioncustevent_ssp_task_description
- —
- Custevent sw item costcustevent_sw_item_cost
- —
- Custevent sw item to be replacedcustevent_sw_item_to_be_replaced
- —
- Custevent wrm claim regnocustevent_wrm_claim_regno
- —
- Custevent wrm warrantytypecustevent_wrm_warrantytype
- —
- Emailemployeesemailemployees
- —
- End dateenddate
- —
- Escalationmessageescalationmessage
- —
- Inboundemailinboundemail
- —
- Issueissue
- —
- Messagesavemessagesave
- —
- Outgoingmessageoutgoingmessage
- —
- Quicknotequicknote
- —
- Serialnumberserialnumber
- —
- Timeonholdtimeonhold
- —
- Timetoclosetimetoclose
- —
System & IDs
System & IDs · 32 fields · 17 with a value · 15 empty
- Assigned refidassigned_refid
- 2444662
- Category refidcategory_refid
- 14
- Company refidcompany_refid
- 49
- Custevent nsts rfc search trans type refidcustevent_nsts_rfc_search_trans_type_refid
- 2
- Custevent spa world case product refidcustevent_spa_world_case_product_refid
- 23
- Customform refidcustomform_refid
- 130
- Entryformquerystringentryformquerystring
- e=T&id=2789794
- Idid
- 2789794
- InternalIdInternalId
- 2789794
- Item refiditem_refid
- 21690
- Origcasenumberorigcasenumber
- CASE38293
- Originorigin
- Inbound
- Origin refidorigin_refid
- 6
- Priority refidpriority_refid
- 2
- Profile refidprofile_refid
- 1
- Status refidstatus_refid
- 4
- Subsidiary refidsubsidiary_refid
- 1
No value 15
- Contact refidcontact_refid
- —
- Custevent nsts rfc create trans refidcustevent_nsts_rfc_create_trans_refid
- —
- Custevent nsts rfc search trans no refidcustevent_nsts_rfc_search_trans_no_refid
- —
- Custevent spa world part case refidcustevent_spa_world_part_case_refid
- —
- Custevent spa world sales opportunity refidcustevent_spa_world_sales_opportunity_refid
- —
- Custevent sw item cost refidcustevent_sw_item_cost_refid
- —
- Custevent sw item to be replaced refidcustevent_sw_item_to_be_replaced_refid
- —
- Custevent wrm claim regno refidcustevent_wrm_claim_regno_refid
- —
- Custevent wrm warrantytype refidcustevent_wrm_warrantytype_refid
- —
- Customwhencecustomwhence
- —
- Externalidexternalid
- —
- Issue refidissue_refid
- —
- Nsbrowserenvnsbrowserenv
- —
- Selectedtabselectedtab
- —
- Serialnumber refidserialnumber_refid
- —
No field matches your search.
Fields without a value are shown as “—”.