CASE39871
General
General · 73 fields · 51 with a value · 22 empty
- Assignedassigned
- Jose M Colon
- Baserecordtypebaserecordtype
- supportcase
- Casenumbercasenumber
- CASE39871
- Categorycategory
- Returns
- Companycompany
- 19928 Shop Anzzi Direct
- Companyidcompanyid
- 1957251
- Companynamecompanyname
- 19928 Shop Anzzi Direct
- Createdcreateddate
- 6/14/2024 4:44 pm
- Custevent nsts rfc search trans typecustevent_nsts_rfc_search_trans_type
- Sales Order
- Custevent nsts rfc trans fromcustevent_nsts_rfc_trans_from_dt
- Mar 17, 2024
- Custevent nsts rfc trans tocustevent_nsts_rfc_trans_to_dt
- Jun 14, 2024
- Custevent spa world case productcustevent_spa_world_case_product
- Shower Doors
- Custevent sw warranty claim approvedcustevent_sw_warranty_claim_approved
- No
- Custevent sw warranty claim reqcustevent_sw_warranty_claim_req
- No
- Customformcustomform
- Spa World - Case Form
- Datecreateddatecreated
- 6/14/2024 4:44 pm
- Emailemail
- info@swcorp.com
- Emailformemailform
- Yes
- Eventnumbereventnumber
- 39871
- Firstupdatedfirstupdated
- 7/9/2024 1:44 pm
- Htmlmessagehtmlmessage
- Yes
- Incomingmessageincomingmessage
- Go ahead and dispose it minus the 20% restock fee. Michel Rodriguez Director of Sales SWCORP – Luxury Home Brands 5701 NW 35 Ave, Miami, FL 33142 Main Number: 305-501-4823 ext. 300 mrodriguez@swcorp.com – www.swcorp.com From: Jose Colon (jcolon@swcorp.com) <system@sent-via.netsuite.com> Sent: Tuesday, July 9, 2024 12:38 PM To: acardenas@swcorp.ccom; Nicollette Chavez <nchavez@swcorp.com>; Michel Rodriguez <mrodriguez@swcorp.com> Subject: RE: Case #CASE39871: Return, threshold doesn't match 4th request Security Notice: This is an external email. Stop and think before you click links or open attachments. - Ten4 TG ------------------------------------------------------------------------ Hello, team! Customer is following up once more in regards to her refund. Are we going to have the customer return the shower door or do we ask her to keep it and dispose of it? Customer wants to reorder a shower door with us so she wants us to process a refund as soon as possible. Thanks! ------------------------------------------------------------------------ From: Jose M Colon <jcolon@swcorp.com> Sent: 7/8/2024 10:14 am GMT-04:00 To: Jose M Colon (jcolon@swcorp.com); Jose M Colon (nchavez@swcorp.com); Aliesky Cardenas (acardenas@swcorp.onmicrosoft.com) Subject: RE: Case #CASE39871: Return, threshold doesn't match 3rd request Customer following up again. Are we going to have the customer return the shower door or do we ask her to keep it and dispose of it? Customer wants to reorder a shower door with us so she wants us to process a refund as soon as possible. Thanks! ------------------------------------------------------------------------ From: Jose M Colon <jcolon@swcorp.com> Sent: 6/19/2024 11:56 am GMT-04:00 To: Jose M Colon (nchavez@swcorp.com); Aliesky Cardenas (acardenas@swcorp.onmicrosoft.com) Subject: RE: Case #CASE39871: Return, threshold doesn't match 2nd request Customer following up. Are we going to have the customer return the shower door or do we ask her to keep it and dispose of it? Customer wants to reorder a shower door with us so she wants us to process a refund as soon as possible. Thanks! ------------------------------------------------------------------------ From: Jose M Colon <jcolon@swcorp.com> Sent: 6/18/2024 9:43 am GMT-04:00 To: 19928 Shop Anzzi Direct (nchavez@swcorp.com); Aliesky Cardenas (acardenas@swcorp.onmicrosoft.com) Subject: Case #CASE39871: Return, threshold doesn't match Hi, Nico! How much would it cost to return this shower door? SD-AZ13-02BN. Customer wants to return it as it wasn't a good fit. Would it be worth to have this returned? Thanks!
- Initialresponsetimeinitialresponsetime
- 0.0104371890972222222222222222222222222222
- Internalonlyinternalonly
- No
- Isinactiveisinactive
- No
- Itemitem
- SD-AZ13-02BN
- Last modifiedlastmodifieddate
- 7/10/2024 12:56 pm
- Lastcustomermessagereceivedlastcustomermessagereceived
- 7/9/2024 5:01 pm
- Lastmessagedatelastmessagedate
- 7/9/2024 5:01 pm
- Lastreopeneddatelastreopeneddate
- 7/9/2024 5:01 pm
- Messagenewmessagenew
- No
- Phonephone
- (443) 254-2800
- Prioritypriority
- Medium
- Profileprofile
- Spa World Corporation
- Spamlockspamlock
- OFF
- Stagestage
- OPEN
- Start datestartdate_dt
- Jun 14, 2024
- Starttimestarttime
- 4:42 pm
- Statusstatus
- Re-Opened
- Submitnext tsubmitnext_t
- case
- Submitnext ysubmitnext_y
- case
- Subsidiarysubsidiary
- Spa World Corporation
- Supportfirstreplysupportfirstreply
- 6/14/2024 4:59 pm
- Templatestoredtemplatestored
- No
- Timeelapsedtimeelapsed
- 73.55299970364583333333333333333333333333
- Timeopentimeopen
- 73.41623265373842592592592592592592592592
- Timetoassigntimetoassign
- 0
- Titletitle
- Return, threshold doesn't match
- Typetype
- case
- Useemployeetemplateuseemployeetemplate
- No
- Versionversion
- 2
No value 22
- Contactcontact
- —
- Contactidcontactid
- —
- Custevent nsts rfc create transcustevent_nsts_rfc_create_trans
- —
- Custevent nsts rfc search trans nocustevent_nsts_rfc_search_trans_no
- —
- Custevent spa world part casecustevent_spa_world_part_case
- —
- Custevent spa world sales opportunitycustevent_spa_world_sales_opportunity
- —
- Custevent ssp task descriptioncustevent_ssp_task_description
- —
- Custevent sw item costcustevent_sw_item_cost
- —
- Custevent sw item to be replacedcustevent_sw_item_to_be_replaced
- —
- Custevent wrm claim regnocustevent_wrm_claim_regno
- —
- Custevent wrm warrantytypecustevent_wrm_warrantytype
- —
- Emailemployeesemailemployees
- —
- End dateenddate
- —
- Escalationmessageescalationmessage
- —
- Inboundemailinboundemail
- —
- Issueissue
- —
- Messagesavemessagesave
- —
- Outgoingmessageoutgoingmessage
- —
- Quicknotequicknote
- —
- Serialnumberserialnumber
- —
- Timeonholdtimeonhold
- —
- Timetoclosetimetoclose
- —
System & IDs
System & IDs · 32 fields · 17 with a value · 15 empty
- Assigned refidassigned_refid
- 2349919
- Category refidcategory_refid
- 10
- Company refidcompany_refid
- 1957251
- Custevent nsts rfc search trans type refidcustevent_nsts_rfc_search_trans_type_refid
- 2
- Custevent spa world case product refidcustevent_spa_world_case_product_refid
- 13
- Customform refidcustomform_refid
- 130
- Entryformquerystringentryformquerystring
- e=T&id=2940501
- Idid
- 2940501
- InternalIdInternalId
- 2940501
- Item refiditem_refid
- 9086
- Origcasenumberorigcasenumber
- CASE39871
- Originorigin
- Inbound
- Origin refidorigin_refid
- 6
- Priority refidpriority_refid
- 2
- Profile refidprofile_refid
- 1
- Status refidstatus_refid
- 4
- Subsidiary refidsubsidiary_refid
- 1
No value 15
- Contact refidcontact_refid
- —
- Custevent nsts rfc create trans refidcustevent_nsts_rfc_create_trans_refid
- —
- Custevent nsts rfc search trans no refidcustevent_nsts_rfc_search_trans_no_refid
- —
- Custevent spa world part case refidcustevent_spa_world_part_case_refid
- —
- Custevent spa world sales opportunity refidcustevent_spa_world_sales_opportunity_refid
- —
- Custevent sw item cost refidcustevent_sw_item_cost_refid
- —
- Custevent sw item to be replaced refidcustevent_sw_item_to_be_replaced_refid
- —
- Custevent wrm claim regno refidcustevent_wrm_claim_regno_refid
- —
- Custevent wrm warrantytype refidcustevent_wrm_warrantytype_refid
- —
- Customwhencecustomwhence
- —
- Externalidexternalid
- —
- Issue refidissue_refid
- —
- Nsbrowserenvnsbrowserenv
- —
- Selectedtabselectedtab
- —
- Serialnumber refidserialnumber_refid
- —
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Fields without a value are shown as “—”.