CASE38621
General
General · 73 fields · 51 with a value · 22 empty
- Assignedassigned
- Jefferson Estrada
- Baserecordtypebaserecordtype
- supportcase
- Casenumbercasenumber
- CASE38621
- Categorycategory
- Freight Damage
- Companycompany
- 15927 Shop Anzzi
- Companyidcompanyid
- 876307
- Companynamecompanyname
- 15927 Shop Anzzi
- Createdcreateddate
- 3/29/2024 11:14 am
- Custevent nsts rfc search trans typecustevent_nsts_rfc_search_trans_type
- Sales Order
- Custevent nsts rfc trans fromcustevent_nsts_rfc_trans_from_dt
- Dec 31, 2023
- Custevent nsts rfc trans tocustevent_nsts_rfc_trans_to_dt
- Mar 29, 2024
- Custevent spa world case productcustevent_spa_world_case_product
- Shower Doors
- Custevent sw warranty claim approvedcustevent_sw_warranty_claim_approved
- No
- Custevent sw warranty claim reqcustevent_sw_warranty_claim_req
- No
- Customformcustomform
- Spa World - Case Form
- Datecreateddatecreated
- 3/29/2024 11:14 am
- Emailemail
- arcs@swcorp.com
- Emailformemailform
- Yes
- Eventnumbereventnumber
- 38621
- Firstupdatedfirstupdated
- 3/29/2024 3:32 pm
- Htmlmessagehtmlmessage
- Yes
- Incomingmessageincomingmessage
- Morning, A claim was filed already on 3/26 <![if !vml]><![endif]> Thank you, Iris Velazquez Accounts Receivable Analyst SWCORP – Luxury Home Brands 5701 NW 35 Ave, Miami, FL 33142 Main Number: 305-330-1146 Fax Number: 866-335-1285 www.SWCORP.com From: SW Corp (no_reply@swcorp.com) <system@sent-via.netsuite.com> Sent: Friday, March 29, 2024 12:07 PM To: Claims <claims@swcorp.com> Subject: Case #CASE38621: CUSTOMER REPORTED FREIGHT DAMAGE Security Notice: This is an external email. Stop and think before you click links or open attachments. - Ten4 TG ------------------------------------------------------------------------ Hello Team, The customer contacted us to report that they rejected the delivery for this order because the glass panel was shattered. They reported it via ZenDesk on 3/22 Ticket #275895. The tracking information says that the carrier field-destroyed the package. The customer was able to take pictures, I've attached the pictures on the CASE38621 Please see the tracking information: Tracking #TSE3227526 Can we file a claim? Thanks!
- Initialresponsetimeinitialresponsetime
- 0.036871069849537037037037037037037037037
- Internalonlyinternalonly
- No
- Isinactiveisinactive
- No
- Itemitem
- SD-FRLS05902MB
- Last modifiedlastmodifieddate
- 4/1/2024 10:30 am
- Lastcustomermessagereceivedlastcustomermessagereceived
- 4/1/2024 10:30 am
- Lastmessagedatelastmessagedate
- 4/1/2024 10:30 am
- Lastreopeneddatelastreopeneddate
- 4/1/2024 10:30 am
- Messagenewmessagenew
- No
- Phonephone
- (844) 442-6994
- Prioritypriority
- Medium
- Profileprofile
- Spa World Corporation
- Spamlockspamlock
- OFF
- Stagestage
- OPEN
- Start datestartdate_dt
- Mar 29, 2024
- Starttimestarttime
- 11:05 am
- Statusstatus
- Re-Opened
- Submitnext tsubmitnext_t
- case
- Submitnext ysubmitnext_y
- case
- Subsidiarysubsidiary
- Spa World Corporation
- Supportfirstreplysupportfirstreply
- 3/29/2024 12:07 pm
- Templatestoredtemplatestored
- No
- Timeelapsedtimeelapsed
- 91.86738051571759259259259259259259259259
- Timeopentimeopen
- 89.07721913400462962962962962962962962963
- Timetoassigntimetoassign
- 0
- Titletitle
- CUSTOMER REPORTED FREIGHT DAMAGE
- Typetype
- case
- Useemployeetemplateuseemployeetemplate
- No
- Versionversion
- 2
No value 22
- Contactcontact
- —
- Contactidcontactid
- —
- Custevent nsts rfc create transcustevent_nsts_rfc_create_trans
- —
- Custevent nsts rfc search trans nocustevent_nsts_rfc_search_trans_no
- —
- Custevent spa world part casecustevent_spa_world_part_case
- —
- Custevent spa world sales opportunitycustevent_spa_world_sales_opportunity
- —
- Custevent ssp task descriptioncustevent_ssp_task_description
- —
- Custevent sw item costcustevent_sw_item_cost
- —
- Custevent sw item to be replacedcustevent_sw_item_to_be_replaced
- —
- Custevent wrm claim regnocustevent_wrm_claim_regno
- —
- Custevent wrm warrantytypecustevent_wrm_warrantytype
- —
- Emailemployeesemailemployees
- —
- End dateenddate
- —
- Escalationmessageescalationmessage
- —
- Inboundemailinboundemail
- —
- Issueissue
- —
- Messagesavemessagesave
- —
- Outgoingmessageoutgoingmessage
- —
- Quicknotequicknote
- —
- Serialnumberserialnumber
- —
- Timeonholdtimeonhold
- —
- Timetoclosetimetoclose
- —
System & IDs
System & IDs · 32 fields · 17 with a value · 15 empty
- Assigned refidassigned_refid
- 2444662
- Category refidcategory_refid
- 14
- Company refidcompany_refid
- 876307
- Custevent nsts rfc search trans type refidcustevent_nsts_rfc_search_trans_type_refid
- 2
- Custevent spa world case product refidcustevent_spa_world_case_product_refid
- 13
- Customform refidcustomform_refid
- 130
- Entryformquerystringentryformquerystring
- e=T&id=2815997
- Idid
- 2815997
- InternalIdInternalId
- 2815997
- Item refiditem_refid
- 28013
- Origcasenumberorigcasenumber
- CASE38621
- Originorigin
- Inbound
- Origin refidorigin_refid
- 6
- Priority refidpriority_refid
- 2
- Profile refidprofile_refid
- 1
- Status refidstatus_refid
- 4
- Subsidiary refidsubsidiary_refid
- 1
No value 15
- Contact refidcontact_refid
- —
- Custevent nsts rfc create trans refidcustevent_nsts_rfc_create_trans_refid
- —
- Custevent nsts rfc search trans no refidcustevent_nsts_rfc_search_trans_no_refid
- —
- Custevent spa world part case refidcustevent_spa_world_part_case_refid
- —
- Custevent spa world sales opportunity refidcustevent_spa_world_sales_opportunity_refid
- —
- Custevent sw item cost refidcustevent_sw_item_cost_refid
- —
- Custevent sw item to be replaced refidcustevent_sw_item_to_be_replaced_refid
- —
- Custevent wrm claim regno refidcustevent_wrm_claim_regno_refid
- —
- Custevent wrm warrantytype refidcustevent_wrm_warrantytype_refid
- —
- Customwhencecustomwhence
- —
- Externalidexternalid
- —
- Issue refidissue_refid
- —
- Nsbrowserenvnsbrowserenv
- —
- Selectedtabselectedtab
- —
- Serialnumber refidserialnumber_refid
- —
No field matches your search.
Fields without a value are shown as “—”.