CASE38832
General
General · 73 fields · 51 with a value · 22 empty
- Assignedassigned
- Jose M Colon
- Baserecordtypebaserecordtype
- supportcase
- Casenumbercasenumber
- CASE38832
- Categorycategory
- Freight Damage
- Companycompany
- 5001 Home Depot.com
- Companyidcompanyid
- 49
- Companynamecompanyname
- 5001 Home Depot.com
- Createdcreateddate
- 4/9/2024 1:22 pm
- Custevent nsts rfc search trans typecustevent_nsts_rfc_search_trans_type
- Sales Order
- Custevent nsts rfc trans fromcustevent_nsts_rfc_trans_from_dt
- Jan 11, 2024
- Custevent nsts rfc trans tocustevent_nsts_rfc_trans_to_dt
- Apr 9, 2024
- Custevent spa world case productcustevent_spa_world_case_product
- Walk in Tub
- Custevent sw warranty claim approvedcustevent_sw_warranty_claim_approved
- No
- Custevent sw warranty claim reqcustevent_sw_warranty_claim_req
- No
- Customformcustomform
- Spa World - Case Form
- Datecreateddatecreated
- 4/9/2024 1:22 pm
- Emailemail
- info@homedepot.com
- Emailformemailform
- Yes
- Eventnumbereventnumber
- 38832
- Firstupdatedfirstupdated
- 4/11/2024 8:17 am
- Htmlmessagehtmlmessage
- Yes
- Incomingmessageincomingmessage
- We should pull the parts from a tub and send it. It is cheaper than having a new PO submitted and paying for shipping. Please process it and get it shipped out. Approved. From: Michel Rodriguez <mrodriguez@swcorp.com> Sent: Monday, July 8, 2024 5:59 PM To: Jose Colon <cases.3701406.2834068_12441246_167359.078470c5d1@3701406.email.netsuite.com>; Aliesky Cardenas <acardenas@swcorp.com> Subject: RE: Case #CASE38832: Freight Damage 2nd follow up @Aliesky Cardenas I am not sure what is the update here. Can you please provide an update asap on this? Michel Rodriguez Director of Sales SWCORP – Luxury Home Brands 5701 NW 35 Ave, Miami, FL 33142 Main Number: 305-501-4823 ext. 300 mrodriguez@swcorp.com – www.swcorp.com From: Jose Colon (jcolon@swcorp.com) <system@sent-via.netsuite.com> Sent: Monday, July 8, 2024 1:51 PM To: Aliesky Cardenas <acardenas@swcorp.com>; Michel Rodriguez <mrodriguez@swcorp.com> Subject: RE: Case #CASE38832: Freight Damage 2nd follow up Security Notice: This is an external email. Stop and think before you click links or open attachments. - Ten4 TG ------------------------------------------------------------------------ Home Depot reaching out for an update again. What can we do to assist? Thanks! ------------------------------------------------------------------------ From: Kemy E Lopez <no_reply@swcorp.com> Sent: 6/28/2024 5:56 pm GMT-04:00 To: Kemy E Lopez (acardenas@swcorp.onmicrosoft.com) Cc: Michel Rodriguez (mrodriguez@swcorp.com) Subject: RE: Case #CASE38832: Freight Damage Hello Aliesky, Home Depot called and asked for an update about this. What can we tell them? Can we take the panels out from a new tub? Thank you in advance for your assistance. Kind Regards, Kemy Lopez ------------------------------------------------------------------------ From: Kemy E Lopez <no_reply@swcorp.com> Sent: 5/22/2024 5:37 pm GMT-04:00 To: 5001 Home Depot.com (acardenas@swcorp.onmicrosoft.com) Cc: Michel Rodriguez (mrodriguez@swcorp.com) Subject: Case #CASE38832: Freight Damage Hello Aliesky, The warranty order SOS2863121 was placed on 4/10/2024 to send the customer the replacement side panels for the 3238 tub. The panels arrived damaged and the request to Claims was sent by Jose already. We received confirmation from Parts that we do not have these in stock and would need to cancel the order. This was reported to us by Home Depot and it doesn't seem like we have the customer's contact info. Please advise as to what the best options we have. Do we call HD and ask them to put in a new PO? Can we pull this from a tub in the warehouse? Should we find the customer info and ask them if they can wait longer for the panels? Thank you in advance. Kind Regards, Kemy Lopez
- Initialresponsetimeinitialresponsetime
- 0.001820529097222222222222222222222222222222
- Internalonlyinternalonly
- No
- Isinactiveisinactive
- No
- Itemitem
- HD3238RWD
- Last modifiedlastmodifieddate
- 7/11/2024 1:45 pm
- Lastcustomermessagereceivedlastcustomermessagereceived
- 6/28/2024 6:01 pm
- Lastmessagedatelastmessagedate
- 7/8/2024 1:51 pm
- Lastreopeneddatelastreopeneddate
- 6/28/2024 5:54 pm
- Messagenewmessagenew
- No
- Phonephone
- (850) 557-5018
- Prioritypriority
- Medium
- Profileprofile
- Spa World Corporation
- Spamlockspamlock
- OFF
- Stagestage
- OPEN
- Start datestartdate_dt
- Apr 9, 2024
- Starttimestarttime
- 1:20 pm
- Statusstatus
- Re-Opened
- Submitnext tsubmitnext_t
- case
- Submitnext ysubmitnext_y
- case
- Subsidiarysubsidiary
- Spa World Corporation
- Supportfirstreplysupportfirstreply
- 4/9/2024 1:25 pm
- Templatestoredtemplatestored
- No
- Timeelapsedtimeelapsed
- 139.691675949305555555555555555555555556
- Timeopentimeopen
- 61.29153743270833333333333333333333333334
- Timetoassigntimetoassign
- 0
- Titletitle
- Freight Damage
- Typetype
- case
- Useemployeetemplateuseemployeetemplate
- No
- Versionversion
- 4
No value 22
- Contactcontact
- —
- Contactidcontactid
- —
- Custevent nsts rfc create transcustevent_nsts_rfc_create_trans
- —
- Custevent nsts rfc search trans nocustevent_nsts_rfc_search_trans_no
- —
- Custevent spa world part casecustevent_spa_world_part_case
- —
- Custevent spa world sales opportunitycustevent_spa_world_sales_opportunity
- —
- Custevent ssp task descriptioncustevent_ssp_task_description
- —
- Custevent sw item costcustevent_sw_item_cost
- —
- Custevent sw item to be replacedcustevent_sw_item_to_be_replaced
- —
- Custevent wrm claim regnocustevent_wrm_claim_regno
- —
- Custevent wrm warrantytypecustevent_wrm_warrantytype
- —
- Emailemployeesemailemployees
- —
- End dateenddate
- —
- Escalationmessageescalationmessage
- —
- Inboundemailinboundemail
- —
- Issueissue
- —
- Messagesavemessagesave
- —
- Outgoingmessageoutgoingmessage
- —
- Quicknotequicknote
- —
- Serialnumberserialnumber
- —
- Timeonholdtimeonhold
- —
- Timetoclosetimetoclose
- —
System & IDs
System & IDs · 32 fields · 17 with a value · 15 empty
- Assigned refidassigned_refid
- 2349919
- Category refidcategory_refid
- 14
- Company refidcompany_refid
- 49
- Custevent nsts rfc search trans type refidcustevent_nsts_rfc_search_trans_type_refid
- 2
- Custevent spa world case product refidcustevent_spa_world_case_product_refid
- 1
- Customform refidcustomform_refid
- 130
- Entryformquerystringentryformquerystring
- e=T&id=2834068
- Idid
- 2834068
- InternalIdInternalId
- 2834068
- Item refiditem_refid
- 6571
- Origcasenumberorigcasenumber
- CASE38832
- Originorigin
- Origin refidorigin_refid
- 1
- Priority refidpriority_refid
- 2
- Profile refidprofile_refid
- 1
- Status refidstatus_refid
- 4
- Subsidiary refidsubsidiary_refid
- 1
No value 15
- Contact refidcontact_refid
- —
- Custevent nsts rfc create trans refidcustevent_nsts_rfc_create_trans_refid
- —
- Custevent nsts rfc search trans no refidcustevent_nsts_rfc_search_trans_no_refid
- —
- Custevent spa world part case refidcustevent_spa_world_part_case_refid
- —
- Custevent spa world sales opportunity refidcustevent_spa_world_sales_opportunity_refid
- —
- Custevent sw item cost refidcustevent_sw_item_cost_refid
- —
- Custevent sw item to be replaced refidcustevent_sw_item_to_be_replaced_refid
- —
- Custevent wrm claim regno refidcustevent_wrm_claim_regno_refid
- —
- Custevent wrm warrantytype refidcustevent_wrm_warrantytype_refid
- —
- Customwhencecustomwhence
- —
- Externalidexternalid
- —
- Issue refidissue_refid
- —
- Nsbrowserenvnsbrowserenv
- —
- Selectedtabselectedtab
- —
- Serialnumber refidserialnumber_refid
- —
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Fields without a value are shown as “—”.