CASE38637
General
General · 73 fields · 50 with a value · 23 empty
- Assignedassigned
- John Quintero
- Baserecordtypebaserecordtype
- supportcase
- Casenumbercasenumber
- CASE38637
- Categorycategory
- Returns
- Companycompany
- 130 Costco Wholesale Corporation
- Companyidcompanyid
- 1546
- Companynamecompanyname
- 130 Costco Wholesale Corporation
- Createdcreateddate
- 3/30/2024 11:08 am
- Custevent nsts rfc search trans typecustevent_nsts_rfc_search_trans_type
- Sales Order
- Custevent nsts rfc trans fromcustevent_nsts_rfc_trans_from_dt
- Jan 1, 2024
- Custevent nsts rfc trans tocustevent_nsts_rfc_trans_to_dt
- Mar 30, 2024
- Custevent spa world case productcustevent_spa_world_case_product
- Free Standing Tub
- Custevent sw warranty claim approvedcustevent_sw_warranty_claim_approved
- No
- Custevent sw warranty claim reqcustevent_sw_warranty_claim_req
- No
- Customformcustomform
- Spa World - Case Form
- Datecreateddatecreated
- 3/30/2024 11:08 am
- Emailemail
- asullivan@swcorp.com
- Emailformemailform
- Yes
- Eventnumbereventnumber
- 38637
- Htmlmessagehtmlmessage
- Yes
- Incomingmessageincomingmessage
- Hello, Per notes on SOS claim was already filed back on 3/21 <![if !vml]><![endif]> Thank you, Iris Velazquez Accounts Receivable Analyst SWCORP – Luxury Home Brands 5701 NW 35 Ave, Miami, FL 33142 Main Number: 305-330-1146 Fax Number: 866-335-1285 www.SWCORP.com From: SW Corp (no_reply@swcorp.com) <system@sent-via.netsuite.com> Sent: Saturday, March 30, 2024 11:10 AM To: Claims <claims@swcorp.com> Subject: Case #CASE38637: Damaged in transit Security Notice: This is an external email. Stop and think before you click links or open attachments. - Ten4 TG ------------------------------------------------------------------------ Hello Team, I hope you are doing well. We created the RMA49907. Costco reported that it was damaged. Not worth returning. Can we file a claim for this order? They did not send any attachments. It was received via CHUB. Regards, Jhon Quintero
- Initialresponsetimeinitialresponsetime
- 0.001320093425925925925925925925925925925926
- Internalonlyinternalonly
- No
- Isinactiveisinactive
- No
- Itemitem
- FT-AZ098
- Last modifiedlastmodifieddate
- 4/1/2024 10:49 am
- Lastcustomermessagereceivedlastcustomermessagereceived
- 4/1/2024 10:49 am
- Lastmessagedatelastmessagedate
- 4/1/2024 10:49 am
- Lastreopeneddatelastreopeneddate
- 4/1/2024 10:49 am
- Messagenewmessagenew
- No
- Phonephone
- (800) 955-2292
- Prioritypriority
- Medium
- Profileprofile
- Spa World Corporation
- Spamlockspamlock
- OFF
- Stagestage
- OPEN
- Start datestartdate_dt
- Mar 30, 2024
- Starttimestarttime
- 11:07 am
- Statusstatus
- Re-Opened
- Submitnext tsubmitnext_t
- case
- Submitnext ysubmitnext_y
- case
- Subsidiarysubsidiary
- Spa World Corporation
- Supportfirstreplysupportfirstreply
- 3/30/2024 11:10 am
- Templatestoredtemplatestored
- No
- Timeelapsedtimeelapsed
- 90.87135350446759259259259259259259259259
- Timeopentimeopen
- 88.88431251681712962962962962962962962963
- Timetoassigntimetoassign
- 0
- Titletitle
- Damaged in transit/Rqstd by Costco via CHUB/Not worth returning
- Typetype
- case
- Useemployeetemplateuseemployeetemplate
- No
- Versionversion
- 1
No value 23
- Contactcontact
- —
- Contactidcontactid
- —
- Custevent nsts rfc create transcustevent_nsts_rfc_create_trans
- —
- Custevent nsts rfc search trans nocustevent_nsts_rfc_search_trans_no
- —
- Custevent spa world part casecustevent_spa_world_part_case
- —
- Custevent spa world sales opportunitycustevent_spa_world_sales_opportunity
- —
- Custevent ssp task descriptioncustevent_ssp_task_description
- —
- Custevent sw item costcustevent_sw_item_cost
- —
- Custevent sw item to be replacedcustevent_sw_item_to_be_replaced
- —
- Custevent wrm claim regnocustevent_wrm_claim_regno
- —
- Custevent wrm warrantytypecustevent_wrm_warrantytype
- —
- Emailemployeesemailemployees
- —
- End dateenddate
- —
- Escalationmessageescalationmessage
- —
- Firstupdatedfirstupdated
- —
- Inboundemailinboundemail
- —
- Issueissue
- —
- Messagesavemessagesave
- —
- Outgoingmessageoutgoingmessage
- —
- Quicknotequicknote
- —
- Serialnumberserialnumber
- —
- Timeonholdtimeonhold
- —
- Timetoclosetimetoclose
- —
System & IDs
System & IDs · 32 fields · 17 with a value · 15 empty
- Assigned refidassigned_refid
- 1636427
- Category refidcategory_refid
- 10
- Company refidcompany_refid
- 1546
- Custevent nsts rfc search trans type refidcustevent_nsts_rfc_search_trans_type_refid
- 2
- Custevent spa world case product refidcustevent_spa_world_case_product_refid
- 23
- Customform refidcustomform_refid
- 130
- Entryformquerystringentryformquerystring
- e=T&id=2818114
- Idid
- 2818114
- InternalIdInternalId
- 2818114
- Item refiditem_refid
- 1926
- Origcasenumberorigcasenumber
- CASE38637
- Originorigin
- Other
- Origin refidorigin_refid
- 3
- Priority refidpriority_refid
- 2
- Profile refidprofile_refid
- 1
- Status refidstatus_refid
- 4
- Subsidiary refidsubsidiary_refid
- 1
No value 15
- Contact refidcontact_refid
- —
- Custevent nsts rfc create trans refidcustevent_nsts_rfc_create_trans_refid
- —
- Custevent nsts rfc search trans no refidcustevent_nsts_rfc_search_trans_no_refid
- —
- Custevent spa world part case refidcustevent_spa_world_part_case_refid
- —
- Custevent spa world sales opportunity refidcustevent_spa_world_sales_opportunity_refid
- —
- Custevent sw item cost refidcustevent_sw_item_cost_refid
- —
- Custevent sw item to be replaced refidcustevent_sw_item_to_be_replaced_refid
- —
- Custevent wrm claim regno refidcustevent_wrm_claim_regno_refid
- —
- Custevent wrm warrantytype refidcustevent_wrm_warrantytype_refid
- —
- Customwhencecustomwhence
- —
- Externalidexternalid
- —
- Issue refidissue_refid
- —
- Nsbrowserenvnsbrowserenv
- —
- Selectedtabselectedtab
- —
- Serialnumber refidserialnumber_refid
- —
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Fields without a value are shown as “—”.