CASE39884
General
General · 73 fields · 51 with a value · 22 empty
- Assignedassigned
- Jefferson Estrada
- Baserecordtypebaserecordtype
- supportcase
- Casenumbercasenumber
- CASE39884
- Categorycategory
- Missing Part
- Companycompany
- 11779 Amazon.com FBA
- Companyidcompanyid
- 417857
- Companynamecompanyname
- 11779 Amazon.com FBA
- Createdcreateddate
- 6/17/2024 11:39 am
- Custevent nsts rfc search trans typecustevent_nsts_rfc_search_trans_type
- Sales Order
- Custevent nsts rfc trans fromcustevent_nsts_rfc_trans_from_dt
- Mar 20, 2024
- Custevent nsts rfc trans tocustevent_nsts_rfc_trans_to_dt
- Jun 17, 2024
- Custevent spa world case productcustevent_spa_world_case_product
- Steam Generator
- Custevent sw warranty claim approvedcustevent_sw_warranty_claim_approved
- No
- Custevent sw warranty claim reqcustevent_sw_warranty_claim_req
- No
- Customformcustomform
- Spa World - Case Form
- Datecreateddatecreated
- 6/17/2024 11:39 am
- Emailemail
- art@swcorp.com
- Emailformemailform
- Yes
- Eventnumbereventnumber
- 39884
- Firstupdatedfirstupdated
- 6/17/2024 2:48 pm
- Htmlmessagehtmlmessage
- Yes
- Incomingmessageincomingmessage
- Package shows delivered. Nicollette Chavez SWCORP – Luxury Home Brands Operations: 5703 NW 35th Ave, Miami, FL 33142 Main Number: 305-330-1146 | www.SWCORP.com ------------------------------------------------------------------------ From: SW Corp (no_reply@swcorp.com) <system@sent-via.netsuite.com> Sent: Tuesday, July 2, 2024 11:11 AM To: Logistics <logistics@swcorp.com> Cc: Jonathan Hernandez <jonathanhernandez@swcorp.com> Subject: Case #CASE39884: Missing control panel - 113-3528091-3807411 Security Notice: This is an external email. Stop and think before you click links or open attachments. - Ten4 TG ------------------------------------------------------------------------ Hello Team, The customer contacted us today. He indicated that he never received the package. He noted that FedEx told him that it was lost in transit. Can we email them to get that info from the carrier? It's shown as delivered on their website. This is the tracking number 276064120679. Kind regards,
- Initialresponsetimeinitialresponsetime
- 14.98050088673611111111111111111111111111
- Internalonlyinternalonly
- No
- Isinactiveisinactive
- No
- Itemitem
- PRT1200BN-A
- Last modifiedlastmodifieddate
- 7/19/2024 2:33 pm
- Lastcustomermessagereceivedlastcustomermessagereceived
- 7/19/2024 2:33 pm
- Lastmessagedatelastmessagedate
- 7/19/2024 2:33 pm
- Lastreopeneddatelastreopeneddate
- 7/19/2024 2:33 pm
- Messagenewmessagenew
- No
- Phonephone
- (253) 846-7301
- Prioritypriority
- Medium
- Profileprofile
- Spa World Corporation
- Spamlockspamlock
- OFF
- Stagestage
- OPEN
- Start datestartdate_dt
- Jun 17, 2024
- Starttimestarttime
- 11:37 am
- Statusstatus
- Re-Opened
- Submitnext tsubmitnext_t
- case
- Submitnext ysubmitnext_y
- case
- Subsidiarysubsidiary
- Spa World Corporation
- Supportfirstreplysupportfirstreply
- 7/2/2024 11:11 am
- Templatestoredtemplatestored
- No
- Timeelapsedtimeelapsed
- 70.76475430909722222222222222222222222222
- Timeopentimeopen
- 46.73655290699074074074074074074074074074
- Timetoassigntimetoassign
- 0
- Titletitle
- Missing control panel - 113-3528091-3807411
- Typetype
- case
- Useemployeetemplateuseemployeetemplate
- No
- Versionversion
- 6
No value 22
- Contactcontact
- —
- Contactidcontactid
- —
- Custevent nsts rfc create transcustevent_nsts_rfc_create_trans
- —
- Custevent nsts rfc search trans nocustevent_nsts_rfc_search_trans_no
- —
- Custevent spa world part casecustevent_spa_world_part_case
- —
- Custevent spa world sales opportunitycustevent_spa_world_sales_opportunity
- —
- Custevent ssp task descriptioncustevent_ssp_task_description
- —
- Custevent sw item costcustevent_sw_item_cost
- —
- Custevent sw item to be replacedcustevent_sw_item_to_be_replaced
- —
- Custevent wrm claim regnocustevent_wrm_claim_regno
- —
- Custevent wrm warrantytypecustevent_wrm_warrantytype
- —
- Emailemployeesemailemployees
- —
- End dateenddate
- —
- Escalationmessageescalationmessage
- —
- Inboundemailinboundemail
- —
- Issueissue
- —
- Messagesavemessagesave
- —
- Outgoingmessageoutgoingmessage
- —
- Quicknotequicknote
- —
- Serialnumberserialnumber
- —
- Timeonholdtimeonhold
- —
- Timetoclosetimetoclose
- —
System & IDs
System & IDs · 32 fields · 17 with a value · 15 empty
- Assigned refidassigned_refid
- 2444662
- Category refidcategory_refid
- 3
- Company refidcompany_refid
- 417857
- Custevent nsts rfc search trans type refidcustevent_nsts_rfc_search_trans_type_refid
- 2
- Custevent spa world case product refidcustevent_spa_world_case_product_refid
- 29
- Customform refidcustomform_refid
- 130
- Entryformquerystringentryformquerystring
- e=T&id=2943927
- Idid
- 2943927
- InternalIdInternalId
- 2943927
- Item refiditem_refid
- 34139
- Origcasenumberorigcasenumber
- CASE39884
- Originorigin
- Inbound
- Origin refidorigin_refid
- 6
- Priority refidpriority_refid
- 2
- Profile refidprofile_refid
- 1
- Status refidstatus_refid
- 4
- Subsidiary refidsubsidiary_refid
- 1
No value 15
- Contact refidcontact_refid
- —
- Custevent nsts rfc create trans refidcustevent_nsts_rfc_create_trans_refid
- —
- Custevent nsts rfc search trans no refidcustevent_nsts_rfc_search_trans_no_refid
- —
- Custevent spa world part case refidcustevent_spa_world_part_case_refid
- —
- Custevent spa world sales opportunity refidcustevent_spa_world_sales_opportunity_refid
- —
- Custevent sw item cost refidcustevent_sw_item_cost_refid
- —
- Custevent sw item to be replaced refidcustevent_sw_item_to_be_replaced_refid
- —
- Custevent wrm claim regno refidcustevent_wrm_claim_regno_refid
- —
- Custevent wrm warrantytype refidcustevent_wrm_warrantytype_refid
- —
- Customwhencecustomwhence
- —
- Externalidexternalid
- —
- Issue refidissue_refid
- —
- Nsbrowserenvnsbrowserenv
- —
- Selectedtabselectedtab
- —
- Serialnumber refidserialnumber_refid
- —
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Fields without a value are shown as “—”.