CASE38785
General
General · 73 fields · 50 with a value · 23 empty
- Assignedassigned
- John Quintero
- Baserecordtypebaserecordtype
- supportcase
- Casenumbercasenumber
- CASE38785
- Categorycategory
- Returns
- Companycompany
- 130 Costco Wholesale Corporation
- Companyidcompanyid
- 1546
- Companynamecompanyname
- 130 Costco Wholesale Corporation
- Createdcreateddate
- 4/8/2024 9:05 am
- Custevent nsts rfc search trans typecustevent_nsts_rfc_search_trans_type
- Sales Order
- Custevent nsts rfc trans fromcustevent_nsts_rfc_trans_from_dt
- Jan 10, 2024
- Custevent nsts rfc trans tocustevent_nsts_rfc_trans_to_dt
- Apr 8, 2024
- Custevent spa world case productcustevent_spa_world_case_product
- Free Standing Tub
- Custevent sw warranty claim approvedcustevent_sw_warranty_claim_approved
- No
- Custevent sw warranty claim reqcustevent_sw_warranty_claim_req
- No
- Customformcustomform
- Spa World - Case Form
- Datecreateddatecreated
- 4/8/2024 9:05 am
- Emailemail
- asullivan@swcorp.com
- Emailformemailform
- Yes
- Eventnumbereventnumber
- 38785
- Htmlmessagehtmlmessage
- Yes
- Incomingmessageincomingmessage
- Please see images sent by the customer after I spoke to them. Hope that is enough to file a claim, that is all we will get. From: Claims <claims@swcorp.com> Sent: Monday, April 8, 2024 11:44 AM To: SW Corp <cases.3701406.2831993_11229735_1546.188c6d0d44@3701406.email.netsuite.com> Cc: Aliesky Cardenas <acardenas@swcorp.com>; Michel Rodriguez <mrodriguez@swcorp.com> Subject: RE: Case #CASE38785: Damaged/Rqsted by Costco via CHUB Has someone requested photos? Cant file a claim without them. Thank you, Iris Velazquez Accounts Receivable Analyst SWCORP – Luxury Home Brands 5701 NW 35 Ave, Miami, FL 33142 Main Number: 305-330-1146 Fax Number: 866-335-1285 www.SWCORP.com From: SW Corp (no_reply@swcorp.com) <system@sent-via.netsuite.com> Sent: Monday, April 8, 2024 9:07 AM To: Claims <claims@swcorp.com> Subject: Case #CASE38785: Damaged/Rqsted by Costco via CHUB Security Notice: This is an external email. Stop and think before you click links or open attachments. - Ten4 TG ------------------------------------------------------------------------ Hello, I hope you are doing well. Can we file a claim for this order? We received a return request by Costco via CommerceHub. They indicated that the tub was damaged. However, no pics were attached. We created and close the RMA50047. Not worth the returning. Regards, Jhon Quintero
- Initialresponsetimeinitialresponsetime
- 0.001141623148148148148148148148148148148148
- Internalonlyinternalonly
- No
- Isinactiveisinactive
- No
- Itemitem
- FT-AZ098
- Last modifiedlastmodifieddate
- 5/13/2024 12:50 pm
- Lastcustomermessagereceivedlastcustomermessagereceived
- 4/17/2024 12:34 pm
- Lastmessagedatelastmessagedate
- 5/13/2024 12:50 pm
- Lastreopeneddatelastreopeneddate
- 4/8/2024 11:44 am
- Messagenewmessagenew
- No
- Phonephone
- (800) 955-2292
- Prioritypriority
- Medium
- Profileprofile
- Spa World Corporation
- Spamlockspamlock
- OFF
- Stagestage
- OPEN
- Start datestartdate_dt
- Apr 8, 2024
- Starttimestarttime
- 9:03 am
- Statusstatus
- Re-Opened
- Submitnext tsubmitnext_t
- case
- Submitnext ysubmitnext_y
- case
- Subsidiarysubsidiary
- Spa World Corporation
- Supportfirstreplysupportfirstreply
- 4/8/2024 9:06 am
- Templatestoredtemplatestored
- No
- Timeelapsedtimeelapsed
- 81.957511380625
- Timeopentimeopen
- 81.84694103118055555555555555555555555556
- Timetoassigntimetoassign
- 0
- Titletitle
- Damaged/Rqsted by Costco via CHUB
- Typetype
- case
- Useemployeetemplateuseemployeetemplate
- No
- Versionversion
- 1
No value 23
- Contactcontact
- —
- Contactidcontactid
- —
- Custevent nsts rfc create transcustevent_nsts_rfc_create_trans
- —
- Custevent nsts rfc search trans nocustevent_nsts_rfc_search_trans_no
- —
- Custevent spa world part casecustevent_spa_world_part_case
- —
- Custevent spa world sales opportunitycustevent_spa_world_sales_opportunity
- —
- Custevent ssp task descriptioncustevent_ssp_task_description
- —
- Custevent sw item costcustevent_sw_item_cost
- —
- Custevent sw item to be replacedcustevent_sw_item_to_be_replaced
- —
- Custevent wrm claim regnocustevent_wrm_claim_regno
- —
- Custevent wrm warrantytypecustevent_wrm_warrantytype
- —
- Emailemployeesemailemployees
- —
- End dateenddate
- —
- Escalationmessageescalationmessage
- —
- Firstupdatedfirstupdated
- —
- Inboundemailinboundemail
- —
- Issueissue
- —
- Messagesavemessagesave
- —
- Outgoingmessageoutgoingmessage
- —
- Quicknotequicknote
- —
- Serialnumberserialnumber
- —
- Timeonholdtimeonhold
- —
- Timetoclosetimetoclose
- —
System & IDs
System & IDs · 32 fields · 17 with a value · 15 empty
- Assigned refidassigned_refid
- 1636427
- Category refidcategory_refid
- 10
- Company refidcompany_refid
- 1546
- Custevent nsts rfc search trans type refidcustevent_nsts_rfc_search_trans_type_refid
- 2
- Custevent spa world case product refidcustevent_spa_world_case_product_refid
- 23
- Customform refidcustomform_refid
- 130
- Entryformquerystringentryformquerystring
- e=T&id=2831993
- Idid
- 2831993
- InternalIdInternalId
- 2831993
- Item refiditem_refid
- 1926
- Origcasenumberorigcasenumber
- CASE38785
- Originorigin
- Other
- Origin refidorigin_refid
- 3
- Priority refidpriority_refid
- 2
- Profile refidprofile_refid
- 1
- Status refidstatus_refid
- 4
- Subsidiary refidsubsidiary_refid
- 1
No value 15
- Contact refidcontact_refid
- —
- Custevent nsts rfc create trans refidcustevent_nsts_rfc_create_trans_refid
- —
- Custevent nsts rfc search trans no refidcustevent_nsts_rfc_search_trans_no_refid
- —
- Custevent spa world part case refidcustevent_spa_world_part_case_refid
- —
- Custevent spa world sales opportunity refidcustevent_spa_world_sales_opportunity_refid
- —
- Custevent sw item cost refidcustevent_sw_item_cost_refid
- —
- Custevent sw item to be replaced refidcustevent_sw_item_to_be_replaced_refid
- —
- Custevent wrm claim regno refidcustevent_wrm_claim_regno_refid
- —
- Custevent wrm warrantytype refidcustevent_wrm_warrantytype_refid
- —
- Customwhencecustomwhence
- —
- Externalidexternalid
- —
- Issue refidissue_refid
- —
- Nsbrowserenvnsbrowserenv
- —
- Selectedtabselectedtab
- —
- Serialnumber refidserialnumber_refid
- —
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Fields without a value are shown as “—”.