CASE38427
General
General · 73 fields · 51 with a value · 22 empty
- Assignedassigned
- Ruel Joseph
- Baserecordtypebaserecordtype
- supportcase
- Casenumbercasenumber
- CASE38427
- Categorycategory
- Freight Damage
- Companycompany
- 19977 EZ Step Walk In Tub
- Companyidcompanyid
- 2076268
- Companynamecompanyname
- 19977 EZ Step Walk In Tub
- Createdcreateddate
- 3/20/2024 9:20 am
- Custevent nsts rfc search trans typecustevent_nsts_rfc_search_trans_type
- Sales Order
- Custevent nsts rfc trans fromcustevent_nsts_rfc_trans_from_dt
- Dec 22, 2023
- Custevent nsts rfc trans tocustevent_nsts_rfc_trans_to_dt
- Mar 20, 2024
- Custevent spa world case productcustevent_spa_world_case_product
- Walk in Tub
- Custevent sw warranty claim approvedcustevent_sw_warranty_claim_approved
- No
- Custevent sw warranty claim reqcustevent_sw_warranty_claim_req
- No
- Customformcustomform
- Spa World - Case Form
- Datecreateddatecreated
- 3/20/2024 9:20 am
- Emailemail
- arcs@swcorp.com
- Emailformemailform
- Yes
- Eventnumbereventnumber
- 38427
- Firstupdatedfirstupdated
- 3/20/2024 9:21 am
- Htmlmessagehtmlmessage
- Yes
- Incomingmessageincomingmessage
- Yes, I reached out to the customer but have not received any other images. The tub is 2753FLWR. From: Claims <claims@swcorp.com> Sent: Thursday, March 21, 2024 1:46 PM To: Aliesky Cardenas <acardenas@swcorp.com>; Ruel Joseph <rjoseph@swcorp.com>; Michel Rodriguez <mrodriguez@swcorp.com> Cc: SW Corp <cases.3701406.2801901_11027227_2076268.a938d55943@3701406.email.netsuite.com> Subject: RE: Case #CASE38427: Freight damaged Aliesky, did anyone reach out to the dealer/customer to request more photos? Also which tub - 2753FLWL or 2753FLWR Thank you, Iris Velazquez Accounts Receivable Analyst SWCORP – Luxury Home Brands 5701 NW 35 Ave, Miami, FL 33142 Main Number: 305-330-1146 Fax Number: 866-335-1285 www.SWCORP.com From: Aliesky Cardenas <acardenas@swcorp.com> Sent: Thursday, March 21, 2024 1:39 PM To: Claims <claims@swcorp.com>; Ruel Joseph <rjoseph@swcorp.com>; Michel Rodriguez <mrodriguez@swcorp.com> Cc: SW Corp <cases.3701406.2801901_11027227_2076268.a938d55943@3701406.email.netsuite.com> Subject: RE: Case #CASE38427: Freight damaged Iris—We submitted two pictures because that is what the dealer sent to Michel. The order was for 5 tubs, and they took days to check the items and found out 1 of the tubs had damage to it. From: Claims <claims@swcorp.com> Sent: Thursday, March 21, 2024 1:23 PM To: Ruel Joseph <rjoseph@swcorp.com>; Aliesky Cardenas <acardenas@swcorp.com>; Michel Rodriguez <mrodriguez@swcorp.com> Cc: SW Corp <cases.3701406.2801901_11027227_2076268.a938d55943@3701406.email.netsuite.com> Subject: RE: Case #CASE38427: Freight damaged @Aliesky Cardenas, Why do we only have 2 photos? Where are the other required photos? I cant file a claim with the photos provided to win. @Ruel Joseph Also there are several items on this order what item was actually damaged? Thank you, Iris Velazquez Accounts Receivable Analyst SWCORP – Luxury Home Brands 5701 NW 35 Ave, Miami, FL 33142 Main Number: 305-330-1146 Fax Number: 866-335-1285 www.SWCORP.com From: SW Corp (no_reply@swcorp.com) <system@sent-via.netsuite.com> Sent: Wednesday, March 20, 2024 9:29 AM To: Claims <claims@swcorp.com> Subject: Case #CASE38427: Freight damaged Security Notice: This is an external email. Stop and think before you click links or open attachments. - Ten4 TG ------------------------------------------------------------------------ Hello, Kindly process a claim for this order as it was delivered damaged. Pictures provided by Aliesky are attached for reference. RMA49623 - coming back to our warehouse Thanks
- Initialresponsetimeinitialresponsetime
- 0.00585118119212962962962962962962962962963
- Internalonlyinternalonly
- No
- Isinactiveisinactive
- No
- Itemitem
- 2753FLWR
- Last modifiedlastmodifieddate
- 3/21/2024 1:58 pm
- Lastcustomermessagereceivedlastcustomermessagereceived
- 3/21/2024 1:58 pm
- Lastmessagedatelastmessagedate
- 3/21/2024 1:58 pm
- Lastreopeneddatelastreopeneddate
- 3/21/2024 1:23 pm
- Messagenewmessagenew
- No
- Phonephone
- (312) 669-0800
- Prioritypriority
- Medium
- Profileprofile
- Spa World Corporation
- Spamlockspamlock
- OFF
- Stagestage
- OPEN
- Start datestartdate_dt
- Mar 20, 2024
- Starttimestarttime
- 9:19 am
- Statusstatus
- Re-Opened
- Submitnext tsubmitnext_t
- case
- Submitnext ysubmitnext_y
- case
- Subsidiarysubsidiary
- Spa World Corporation
- Supportfirstreplysupportfirstreply
- 3/20/2024 9:29 am
- Templatestoredtemplatestored
- No
- Timeelapsedtimeelapsed
- 100.944648867534722222222222222222222222
- Timeopentimeopen
- 99.78271651293981481481481481481481481481
- Timetoassigntimetoassign
- 0
- Titletitle
- Freight damaged
- Typetype
- case
- Useemployeetemplateuseemployeetemplate
- No
- Versionversion
- 3
No value 22
- Contactcontact
- —
- Contactidcontactid
- —
- Custevent nsts rfc create transcustevent_nsts_rfc_create_trans
- —
- Custevent nsts rfc search trans nocustevent_nsts_rfc_search_trans_no
- —
- Custevent spa world part casecustevent_spa_world_part_case
- —
- Custevent spa world sales opportunitycustevent_spa_world_sales_opportunity
- —
- Custevent ssp task descriptioncustevent_ssp_task_description
- —
- Custevent sw item costcustevent_sw_item_cost
- —
- Custevent sw item to be replacedcustevent_sw_item_to_be_replaced
- —
- Custevent wrm claim regnocustevent_wrm_claim_regno
- —
- Custevent wrm warrantytypecustevent_wrm_warrantytype
- —
- Emailemployeesemailemployees
- —
- End dateenddate
- —
- Escalationmessageescalationmessage
- —
- Inboundemailinboundemail
- —
- Issueissue
- —
- Messagesavemessagesave
- —
- Outgoingmessageoutgoingmessage
- —
- Quicknotequicknote
- —
- Serialnumberserialnumber
- —
- Timeonholdtimeonhold
- —
- Timetoclosetimetoclose
- —
System & IDs
System & IDs · 32 fields · 17 with a value · 15 empty
- Assigned refidassigned_refid
- 1540079
- Category refidcategory_refid
- 14
- Company refidcompany_refid
- 2076268
- Custevent nsts rfc search trans type refidcustevent_nsts_rfc_search_trans_type_refid
- 2
- Custevent spa world case product refidcustevent_spa_world_case_product_refid
- 1
- Customform refidcustomform_refid
- 130
- Entryformquerystringentryformquerystring
- e=T&id=2801901
- Idid
- 2801901
- InternalIdInternalId
- 2801901
- Item refiditem_refid
- 49025
- Origcasenumberorigcasenumber
- CASE38427
- Originorigin
- Origin refidorigin_refid
- 1
- Priority refidpriority_refid
- 2
- Profile refidprofile_refid
- 1
- Status refidstatus_refid
- 4
- Subsidiary refidsubsidiary_refid
- 1
No value 15
- Contact refidcontact_refid
- —
- Custevent nsts rfc create trans refidcustevent_nsts_rfc_create_trans_refid
- —
- Custevent nsts rfc search trans no refidcustevent_nsts_rfc_search_trans_no_refid
- —
- Custevent spa world part case refidcustevent_spa_world_part_case_refid
- —
- Custevent spa world sales opportunity refidcustevent_spa_world_sales_opportunity_refid
- —
- Custevent sw item cost refidcustevent_sw_item_cost_refid
- —
- Custevent sw item to be replaced refidcustevent_sw_item_to_be_replaced_refid
- —
- Custevent wrm claim regno refidcustevent_wrm_claim_regno_refid
- —
- Custevent wrm warrantytype refidcustevent_wrm_warrantytype_refid
- —
- Customwhencecustomwhence
- —
- Externalidexternalid
- —
- Issue refidissue_refid
- —
- Nsbrowserenvnsbrowserenv
- —
- Selectedtabselectedtab
- —
- Serialnumber refidserialnumber_refid
- —
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