Customers & CRM
Support cases
| Case # | Subject | Company | Status | Priority | Assigned to | Created |
|---|---|---|---|---|---|---|
| CASE40398 | Drain Issue. | 5000 Lowes Companies Inc. | Not Started | Medium | Cristo Robles | 7/24/2024 1:26 pm |
| CASE40275 | 111-9396897-1553052 | Missing Hardware | 11779 Amazon.com FBA | Not Started | Medium | Cristo Robles | 7/16/2024 12:40 pm |
| CASE40239 | 113-0441697-3307435 Missing parts | 11779 Amazon.com FBA | Not Started | Medium | 7/12/2024 11:54 am | |
| CASE39281 | 113-4385662-5327468 | 11779 Amazon.com FBA | Not Started | Medium | Marvin Alquilos | 5/2/2024 12:58 pm |
| CASE38849 | Received 4 V shaped jets instead of 6 | 14287 Universal Tubs | Not Started | Medium | Aliesky Cardenas | 4/10/2024 11:24 am |
| CASE38036 | 114-6961869-8933803-Defective panels | 11779 Amazon.com FBA | Not Started | Medium | Marvin Alquilos | 2/29/2024 10:02 am |
| CASE38014 | Order 111-5394972-6125825 - | 11779 Amazon.com FBA | Not Started | Medium | Marvin Alquilos | 2/28/2024 11:46 am |
| CASE37930 | Customer reported that a cap of this tub keeps blowing off when he use the tub | 14287 Universal Tubs | Not Started | Medium | 2/23/2024 1:29 pm | |
| CASE37744 | test | 5000 Lowes Companies Inc. | Not Started | Medium | 2/15/2024 11:43 am | |
| CASE37743 | test | 5001 Home Depot.com | Not Started | Medium | 2/15/2024 11:40 am | |
| CASE37742 | test | 5001 Home Depot.com | Not Started | Medium | 2/15/2024 11:15 am | |
| CASE37740 | test | 2186 Faucet Direct A Division of Imprvmnt Dire | Not Started | Medium | 2/15/2024 11:13 am | |
| CASE37738 | test | 2186 Faucet Direct A Division of Imprvmnt Dire | Not Started | Medium | 2/15/2024 11:11 am | |
| CASE37736 | TEST | 5005 Home Depot.com Canada | Not Started | Medium | 2/15/2024 11:04 am | |
| CASE36187 | Wrong Tub Received - Missing upgrades, it was not a fully loaded tub | 5000 Lowes Companies Inc. | Not Started | Medium | Aliesky Cardenas | 11/15/2023 9:57 am |
| CASE33840 | Defective Part | 2398 R.F Fager Co. | Not Started | Medium | ART | 6/6/2023 8:48 am |
| CASE33314 | Aroma Cap and Chroma Light | 5054 Home Depot SOS | Not Started | Medium | 5/8/2023 3:10 pm | |
| CASE32199 | Wrong Item placed, supposed to be a WI | 15883 US WHIRLPOOL INC - Jimmy Long | Not Started | Medium | Aliesky Cardenas | 3/10/2023 10:09 am |
| CASE31618 | Cracked drain cover | 5000 Lowes Companies Inc. | Not Started | Medium | 2/10/2023 12:26 pm | |
| CASE31599 | Aroma cap flying off | 14287 Universal Tubs | Not Started | Medium | 2/9/2023 11:44 am | |
| CASE31588 | Broken Leg | 5001 Home Depot.com | Not Started | Medium | 2/8/2023 4:06 pm | |
| CASE31292 | Hinges not functioning | 5001 Home Depot.com | Not Started | Medium | 1/25/2023 3:42 pm | |
| CASE31074 | CUSTOMER RCVD WRONG TOILET SEAT TL-MBSRN201WH | 12797 Amazon FBM (Merchant Fulfillment) | Not Started | Medium | 1/17/2023 9:23 am | |
| CASE31063 | RETURNING SHOWER BASE | 12797 Amazon FBM (Merchant Fulfillment) | Not Started | Medium | 1/16/2023 2:31 pm | |
| CASE31059 | RETURNING EXR900CH-A | 12797 Amazon FBM (Merchant Fulfillment) | Not Started | Medium | 1/16/2023 2:11 pm | |
| CASE31045 | Returning TL-MBSEL200WH-FBM | 12797 Amazon FBM (Merchant Fulfillment) | Not Started | Medium | 1/16/2023 9:07 am | |
| CASE30931 | Missing filter, swapping Steamhead to avoid return | 2511 Wayfair LLC | Not Started | Medium | Aliesky Cardenas | 1/10/2023 10:16 am |
| CASE30927 | MISSING SENSOR HOLDER | 12797 Amazon FBM (Merchant Fulfillment) | Not Started | Medium | 1/10/2023 9:32 am | |
| CASE30873 | CUSTOMER SAYING PIECES ARE MISSING WANTS TO RETURN| ASKED WHAT IS MISSING WAITING ON RESPONSE | 12797 Amazon FBM (Merchant Fulfillment) | Not Started | Medium | 1/6/2023 11:17 am | |
| CASE30843 | SIDE WATER STRIP CAME DAMAGED NEEDS REPLACEMENT | 5029 Warranty Spa World Corporation | Not Started | Medium | 1/5/2023 10:27 am | |
| CASE30737 | RCVD BLACK FINISH INSTEAD OF CHROME | 12797 Amazon FBM (Merchant Fulfillment) | Not Started | Medium | 12/28/2022 10:57 am | |
| CASE30702 | Refused delivery since item was damaged in transit SD-AZ09-02MB | 12797 Amazon FBM (Merchant Fulfillment) | Not Started | Medium | 12/23/2022 12:56 pm | |
| CASE30688 | WE SENT THE WRONG SCREWS CUST NEEDS THE HEX BOLTS PART 14 | 5029 Warranty Spa World Corporation | Not Started | Medium | 12/22/2022 3:00 pm | |
| CASE30649 | MISSING STEAM KIT | 12797 Amazon FBM (Merchant Fulfillment) | Not Started | Medium | 12/21/2022 9:43 am | |
| CASE30643 | Missing knob on selector | 12797 Amazon FBM (Merchant Fulfillment) | Not Started | Medium | 12/21/2022 8:34 am | |
| CASE30625 | Filed A-Z Claim because carrier took too long to deliver. Need to get product back | 12797 Amazon FBM (Merchant Fulfillment) | Not Started | Medium | 12/20/2022 10:12 am | |
| CASE30330 | Returning SD-AZ8077-01MB & SD-AZ8077-01BG | 15927 Shop Anzzi | Not Started | Medium | 12/6/2022 2:05 pm | |
| CASE30175 | Hinge messed up on shower door | 5029 Warranty Spa World Corporation | Not Started | Medium | 11/29/2022 2:58 pm |
Showing 1–38 of 38
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