CASE40369
General
General · 73 fields · 48 with a value · 25 empty
- Assignedassigned
- Kemy E Lopez
- Baserecordtypebaserecordtype
- supportcase
- Casenumbercasenumber
- CASE40369
- Categorycategory
- Trouble Shoot
- Companycompany
- 19919 Spa World Sales Corporation
- Companyidcompanyid
- 1941406
- Companynamecompanyname
- 19919 Spa World Sales Corporation
- Createdcreateddate
- 7/22/2024 6:09 pm
- Custevent nsts rfc search trans typecustevent_nsts_rfc_search_trans_type
- Sales Order
- Custevent nsts rfc trans fromcustevent_nsts_rfc_trans_from_dt
- Apr 24, 2024
- Custevent nsts rfc trans tocustevent_nsts_rfc_trans_to_dt
- Jul 22, 2024
- Custevent spa world case productcustevent_spa_world_case_product
- Walk in Tub
- Custevent sw warranty claim approvedcustevent_sw_warranty_claim_approved
- No
- Custevent sw warranty claim reqcustevent_sw_warranty_claim_req
- No
- Customformcustomform
- Spa World - Case Form
- Datecreateddatecreated
- 7/22/2024 6:09 pm
- Emailemail
- art@swcorp.com
- Emailformemailform
- Yes
- Eventnumbereventnumber
- 40369
- Firstupdatedfirstupdated
- 7/23/2024 12:10 pm
- Htmlmessagehtmlmessage
- No
- Incomingmessageincomingmessage
- phone call from cs. cs tested the tub with his helper and the drain seemed to be working fine. they were able to use the auto-drain. cs is now claiming that the light is not turning on at all (water or no water). it is currently unclear what is happening as he was naming the colors during the call yesterday. it seemed that he was pressing the button as he was saying that the colors were not changing on their own.
- Internalonlyinternalonly
- No
- Isinactiveisinactive
- No
- Itemitem
- MS2646WILWDX
- Last modifiedlastmodifieddate
- 7/23/2024 12:10 pm
- Lastcustomermessagereceivedlastcustomermessagereceived
- 7/23/2024 12:10 pm
- Lastmessagedatelastmessagedate
- 7/23/2024 12:10 pm
- Messagenewmessagenew
- No
- Phonephone
- (714) 488-9615
- Prioritypriority
- Medium
- Profileprofile
- Spa World Corporation
- Spamlockspamlock
- OFF
- Stagestage
- OPEN
- Start datestartdate_dt
- Jul 22, 2024
- Starttimestarttime
- 5:53 pm
- Statusstatus
- In Progress
- Submitnext tsubmitnext_t
- case
- Submitnext ysubmitnext_y
- case
- Subsidiarysubsidiary
- Spa World Corporation
- Templatestoredtemplatestored
- No
- Timeelapsedtimeelapsed
- 35.49575470219907407407407407407407407407
- Timeopentimeopen
- 35.49575470219907407407407407407407407407
- Timetoassigntimetoassign
- 0
- Titletitle
- drain is not holding water
- Typetype
- case
- Useemployeetemplateuseemployeetemplate
- No
- Versionversion
- 2
No value 25
- Contactcontact
- —
- Contactidcontactid
- —
- Custevent nsts rfc create transcustevent_nsts_rfc_create_trans
- —
- Custevent nsts rfc search trans nocustevent_nsts_rfc_search_trans_no
- —
- Custevent spa world part casecustevent_spa_world_part_case
- —
- Custevent spa world sales opportunitycustevent_spa_world_sales_opportunity
- —
- Custevent ssp task descriptioncustevent_ssp_task_description
- —
- Custevent sw item costcustevent_sw_item_cost
- —
- Custevent sw item to be replacedcustevent_sw_item_to_be_replaced
- —
- Custevent wrm claim regnocustevent_wrm_claim_regno
- —
- Custevent wrm warrantytypecustevent_wrm_warrantytype
- —
- Emailemployeesemailemployees
- —
- End dateenddate
- —
- Escalationmessageescalationmessage
- —
- Inboundemailinboundemail
- —
- Initialresponsetimeinitialresponsetime
- —
- Issueissue
- —
- Lastreopeneddatelastreopeneddate
- —
- Messagesavemessagesave
- —
- Outgoingmessageoutgoingmessage
- —
- Quicknotequicknote
- —
- Serialnumberserialnumber
- —
- Supportfirstreplysupportfirstreply
- —
- Timeonholdtimeonhold
- —
- Timetoclosetimetoclose
- —
System & IDs
System & IDs · 32 fields · 17 with a value · 15 empty
- Assigned refidassigned_refid
- 167359
- Category refidcategory_refid
- 7
- Company refidcompany_refid
- 1941406
- Custevent nsts rfc search trans type refidcustevent_nsts_rfc_search_trans_type_refid
- 2
- Custevent spa world case product refidcustevent_spa_world_case_product_refid
- 1
- Customform refidcustomform_refid
- 130
- Entryformquerystringentryformquerystring
- e=T&id=3005672
- Idid
- 3005672
- InternalIdInternalId
- 3005672
- Item refiditem_refid
- 62694
- Origcasenumberorigcasenumber
- CASE40369
- Originorigin
- Inbound
- Origin refidorigin_refid
- 6
- Priority refidpriority_refid
- 2
- Profile refidprofile_refid
- 1
- Status refidstatus_refid
- 2
- Subsidiary refidsubsidiary_refid
- 1
No value 15
- Contact refidcontact_refid
- —
- Custevent nsts rfc create trans refidcustevent_nsts_rfc_create_trans_refid
- —
- Custevent nsts rfc search trans no refidcustevent_nsts_rfc_search_trans_no_refid
- —
- Custevent spa world part case refidcustevent_spa_world_part_case_refid
- —
- Custevent spa world sales opportunity refidcustevent_spa_world_sales_opportunity_refid
- —
- Custevent sw item cost refidcustevent_sw_item_cost_refid
- —
- Custevent sw item to be replaced refidcustevent_sw_item_to_be_replaced_refid
- —
- Custevent wrm claim regno refidcustevent_wrm_claim_regno_refid
- —
- Custevent wrm warrantytype refidcustevent_wrm_warrantytype_refid
- —
- Customwhencecustomwhence
- —
- Externalidexternalid
- —
- Issue refidissue_refid
- —
- Nsbrowserenvnsbrowserenv
- —
- Selectedtabselectedtab
- —
- Serialnumber refidserialnumber_refid
- —
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Fields without a value are shown as “—”.