CASE40359
General
General · 73 fields · 49 with a value · 24 empty
- Assignedassigned
- Jefferson Estrada
- Baserecordtypebaserecordtype
- supportcase
- Casenumbercasenumber
- CASE40359
- Categorycategory
- Defective Item
- Companycompany
- 5001 Home Depot.com
- Companyidcompanyid
- 49
- Companynamecompanyname
- 5001 Home Depot.com
- Createdcreateddate
- 7/22/2024 1:14 pm
- Custevent nsts rfc search trans typecustevent_nsts_rfc_search_trans_type
- Sales Order
- Custevent nsts rfc trans fromcustevent_nsts_rfc_trans_from_dt
- Apr 24, 2024
- Custevent nsts rfc trans tocustevent_nsts_rfc_trans_to_dt
- Jul 22, 2024
- Custevent spa world case productcustevent_spa_world_case_product
- Shower Doors
- Custevent sw warranty claim approvedcustevent_sw_warranty_claim_approved
- No
- Custevent sw warranty claim reqcustevent_sw_warranty_claim_req
- No
- Customformcustomform
- Spa World - Case Form
- Datecreateddatecreated
- 7/22/2024 1:14 pm
- Emailemail
- info@homedepot.com
- Emailformemailform
- Yes
- Eventnumbereventnumber
- 40359
- Htmlmessagehtmlmessage
- Yes
- Incomingmessageincomingmessage
- We need better pictures; how do we know it’s ours? If it’s rusty, we need to replace it. We can only offer replacement of the part with the issue. From: SW Corp (no_reply@swcorp.com) <system@sent-via.netsuite.com> Sent: Monday, July 22, 2024 1:19 PM To: Aliesky Cardenas <acardenas@swcorp.com>; Jefferson Estrada <jestrada@swcorp.com> Subject: Case #CASE40359: A part is getting rusty Security Notice: This is an external email. Stop and think before you click links or open attachments. - Ten4 TG ------------------------------------------------------------------------ Good afternoon Sir, The customer called to report that he purchased a shower door on 5/4/2023 and was installed on 5/20/2023 by Home Depot, however, he stated that a part is getting rusty. He requested a replacement part but the order was placed more than a year ago, I would like to get your approval/disapproval for sending a replacement part. Please advise so I can contact the customer back. A picture is uploaded to the case. Kind regards,
- Initialresponsetimeinitialresponsetime
- 0.002862579560185185185185185185185185185185
- Internalonlyinternalonly
- No
- Isinactiveisinactive
- No
- Itemitem
- SD-AZ8077-01BN
- Last modifiedlastmodifieddate
- 7/22/2024 4:31 pm
- Lastcustomermessagereceivedlastcustomermessagereceived
- 7/22/2024 1:38 pm
- Lastmessagedatelastmessagedate
- 7/22/2024 4:31 pm
- Messagenewmessagenew
- No
- Phonephone
- (850) 557-5018
- Prioritypriority
- Medium
- Profileprofile
- Spa World Corporation
- Spamlockspamlock
- OFF
- Stagestage
- OPEN
- Start datestartdate_dt
- Jul 22, 2024
- Starttimestarttime
- 1:12 pm
- Statusstatus
- In Progress
- Submitnext tsubmitnext_t
- case
- Submitnext ysubmitnext_y
- case
- Subsidiarysubsidiary
- Spa World Corporation
- Supportfirstreplysupportfirstreply
- 7/22/2024 1:18 pm
- Templatestoredtemplatestored
- No
- Timeelapsedtimeelapsed
- 35.70075508574074074074074074074074074074
- Timeopentimeopen
- 35.70075508574074074074074074074074074074
- Timetoassigntimetoassign
- 0
- Titletitle
- A part is getting rusty
- Typetype
- case
- Useemployeetemplateuseemployeetemplate
- No
- Versionversion
- 1
No value 24
- Contactcontact
- —
- Contactidcontactid
- —
- Custevent nsts rfc create transcustevent_nsts_rfc_create_trans
- —
- Custevent nsts rfc search trans nocustevent_nsts_rfc_search_trans_no
- —
- Custevent spa world part casecustevent_spa_world_part_case
- —
- Custevent spa world sales opportunitycustevent_spa_world_sales_opportunity
- —
- Custevent ssp task descriptioncustevent_ssp_task_description
- —
- Custevent sw item costcustevent_sw_item_cost
- —
- Custevent sw item to be replacedcustevent_sw_item_to_be_replaced
- —
- Custevent wrm claim regnocustevent_wrm_claim_regno
- —
- Custevent wrm warrantytypecustevent_wrm_warrantytype
- —
- Emailemployeesemailemployees
- —
- End dateenddate
- —
- Escalationmessageescalationmessage
- —
- Firstupdatedfirstupdated
- —
- Inboundemailinboundemail
- —
- Issueissue
- —
- Lastreopeneddatelastreopeneddate
- —
- Messagesavemessagesave
- —
- Outgoingmessageoutgoingmessage
- —
- Quicknotequicknote
- —
- Serialnumberserialnumber
- —
- Timeonholdtimeonhold
- —
- Timetoclosetimetoclose
- —
System & IDs
System & IDs · 32 fields · 17 with a value · 15 empty
- Assigned refidassigned_refid
- 2444662
- Category refidcategory_refid
- 15
- Company refidcompany_refid
- 49
- Custevent nsts rfc search trans type refidcustevent_nsts_rfc_search_trans_type_refid
- 2
- Custevent spa world case product refidcustevent_spa_world_case_product_refid
- 13
- Customform refidcustomform_refid
- 130
- Entryformquerystringentryformquerystring
- e=T&id=3004761
- Idid
- 3004761
- InternalIdInternalId
- 3004761
- Item refiditem_refid
- 21384
- Origcasenumberorigcasenumber
- CASE40359
- Originorigin
- Inbound
- Origin refidorigin_refid
- 6
- Priority refidpriority_refid
- 2
- Profile refidprofile_refid
- 1
- Status refidstatus_refid
- 2
- Subsidiary refidsubsidiary_refid
- 1
No value 15
- Contact refidcontact_refid
- —
- Custevent nsts rfc create trans refidcustevent_nsts_rfc_create_trans_refid
- —
- Custevent nsts rfc search trans no refidcustevent_nsts_rfc_search_trans_no_refid
- —
- Custevent spa world part case refidcustevent_spa_world_part_case_refid
- —
- Custevent spa world sales opportunity refidcustevent_spa_world_sales_opportunity_refid
- —
- Custevent sw item cost refidcustevent_sw_item_cost_refid
- —
- Custevent sw item to be replaced refidcustevent_sw_item_to_be_replaced_refid
- —
- Custevent wrm claim regno refidcustevent_wrm_claim_regno_refid
- —
- Custevent wrm warrantytype refidcustevent_wrm_warrantytype_refid
- —
- Customwhencecustomwhence
- —
- Externalidexternalid
- —
- Issue refidissue_refid
- —
- Nsbrowserenvnsbrowserenv
- —
- Selectedtabselectedtab
- —
- Serialnumber refidserialnumber_refid
- —
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