CASE40268
General
General · 73 fields · 49 with a value · 24 empty
- Assignedassigned
- Jose M Colon
- Baserecordtypebaserecordtype
- supportcase
- Casenumbercasenumber
- CASE40268
- Categorycategory
- Freight Damage
- Companycompany
- 15927 Shop Anzzi
- Companyidcompanyid
- 876307
- Companynamecompanyname
- 15927 Shop Anzzi
- Createdcreateddate
- 7/16/2024 9:16 am
- Custevent nsts rfc search trans typecustevent_nsts_rfc_search_trans_type
- Sales Order
- Custevent nsts rfc trans fromcustevent_nsts_rfc_trans_from_dt
- Apr 18, 2024
- Custevent nsts rfc trans tocustevent_nsts_rfc_trans_to_dt
- Jul 16, 2024
- Custevent spa world case productcustevent_spa_world_case_product
- Vanity
- Custevent sw warranty claim approvedcustevent_sw_warranty_claim_approved
- No
- Custevent sw warranty claim reqcustevent_sw_warranty_claim_req
- No
- Customformcustomform
- Spa World - Case Form
- Datecreateddatecreated
- 7/16/2024 9:16 am
- Emailemail
- arcs@swcorp.com
- Emailformemailform
- Yes
- Eventnumbereventnumber
- 40268
- Htmlmessagehtmlmessage
- Yes
- Incomingmessageincomingmessage
- Hello, Refunded. Regards, Jhon Quintero ------------------------------------------------------------------------ From: Jose Colon (jcolon@swcorp.com) <system@sent-via.netsuite.com> Sent: Thursday, July 25, 2024 4:30 PM To: John Quintero <jquintero@swcorp.com>; Aliesky Cardenas <acardenas@swcorp.onmicrosoft.com> Subject: RE: Case #CASE40268: 297885 Freight damage Security Notice: This is an external email. Stop and think before you click links or open attachments. - Ten4 TG ------------------------------------------------------------------------ Hello! Customer following up on refund, says she has not yet received it. Can we please confirm if the refund was done? Thanks! ------------------------------------------------------------------------ From: jquintero@swcorp.com Sent: 7/18/2024 10:45 am GMT-04:00 To: acardenas@swcorp.onmicrosoft.com; klopez@swcorp.com; logistics@swcorp.com Subject: Re: Case #CASE40268: 297885 Freight damage Hello, Jose, please create and close the RMA. LMK once done. I will refund the customer on the Shop Anzzi portal. Thx! ------------------------------------------------------------------------ From: Jose Colon (jcolon@swcorp.com) <system@sent-via.netsuite.com> Sent: Thursday, July 18, 2024 9:27 AM To: Aliesky Cardenas <acardenas@swcorp.onmicrosoft.com>; Kemy Lopez <klopez@swcorp.com>; Logistics <logistics@swcorp.com>; John Quintero <jquintero@swcorp.com> Subject: RE: Case #CASE40268: 297885 Freight damage Security Notice: This is an external email. Stop and think before you click links or open attachments. - Ten4 TG ------------------------------------------------------------------------ Hello! Customer following up on the refund. Should I create the RMA myself and reach out to Jhon? Thanks! ------------------------------------------------------------------------ From: Aliesky Cardenas <acardenas@swcorp.onmicrosoft.com> Sent: 7/17/2024 10:46 am GMT-04:00 To: klopez@swcorp.com; logistics@swcorp.com; jquintero@swcorp.com Subject: RE: Case #CASE40268: 297885 Freight damage No, that is a Shop Anzzi order. @John Quintero Issue 100 refund. Make an RMA and specify why. Close the RMA then. From: Jose Colon (jcolon@swcorp.com) <system@sent-via.netsuite.com> Sent: Wednesday, July 17, 2024 10:21 AM To: Aliesky Cardenas <acardenas@swcorp.onmicrosoft.com>; Kemy Lopez <klopez@swcorp.com>; Logistics <logistics@swcorp.com> Subject: RE: Case #CASE40268: 297885 Freight damage Security Notice: This is an external email. Stop and think before you click links or open attachments. - Ten4 TG ------------------------------------------------------------------------ Good morning! Customer agrees to the $100 refund. Are we sending a check? Thanks! ------------------------------------------------------------------------ From: Aliesky Cardenas <acardenas@swcorp.onmicrosoft.com> Sent: 7/16/2024 3:34 pm GMT-04:00 To: Kemy E Lopez (klopez@swcorp.com); logistics@swcorp.com Subject: RE: Case #CASE40268: 297885 Freight damage Offer $100 refund. Hipping it is no good, it always breaks. From: SW Corp (no_reply@swcorp.com) <system@sent-via.netsuite.com> Sent: Tuesday, July 16, 2024 2:16 PM To: Logistics <logistics@swcorp.com>; Aliesky Cardenas <acardenas@swcorp.onmicrosoft.com>; Logistics <logistics@swcorp.com> Subject: Case #CASE40268: 297885 Freight damage Security Notice: This is an external email. Stop and think before you click links or open attachments. - Ten4 TG ------------------------------------------------------------------------ Hello Team, The customer received a damaged backsplash for his console sink. In the past we've refrained from sending similar items out due to it being a fragile, long, thin piece of marble that is easily cracked. Please advise if you would recommend to send the piece or try to appease the customer in another way. @Aliesky, if we cannot send it, can we provide a credit, gift card, etc.? Thank you all in advance for your assistance. Kind Regards, Kemy Lopez
- Initialresponsetimeinitialresponsetime
- 0.002096975856481481481481481481481481481481
- Internalonlyinternalonly
- No
- Isinactiveisinactive
- No
- Itemitem
- CS-CTRSS01WH
- Last modifiedlastmodifieddate
- 7/26/2024 12:55 pm
- Lastcustomermessagereceivedlastcustomermessagereceived
- 7/16/2024 9:16 am
- Lastmessagedatelastmessagedate
- 7/16/2024 2:16 pm
- Messagenewmessagenew
- No
- Phonephone
- (844) 442-6994
- Prioritypriority
- Medium
- Profileprofile
- Spa World Corporation
- Spamlockspamlock
- OFF
- Stagestage
- OPEN
- Start datestartdate_dt
- Jul 16, 2024
- Starttimestarttime
- 9:11 am
- Statusstatus
- In Progress
- Submitnext tsubmitnext_t
- case
- Submitnext ysubmitnext_y
- case
- Subsidiarysubsidiary
- Spa World Corporation
- Supportfirstreplysupportfirstreply
- 7/16/2024 9:19 am
- Templatestoredtemplatestored
- No
- Timeelapsedtimeelapsed
- 41.86565852896990740740740740740740740741
- Timeopentimeopen
- 41.86565852896990740740740740740740740741
- Timetoassigntimetoassign
- 0
- Titletitle
- 297885 Freight damage
- Typetype
- case
- Useemployeetemplateuseemployeetemplate
- No
- Versionversion
- 1
No value 24
- Contactcontact
- —
- Contactidcontactid
- —
- Custevent nsts rfc create transcustevent_nsts_rfc_create_trans
- —
- Custevent nsts rfc search trans nocustevent_nsts_rfc_search_trans_no
- —
- Custevent spa world part casecustevent_spa_world_part_case
- —
- Custevent spa world sales opportunitycustevent_spa_world_sales_opportunity
- —
- Custevent ssp task descriptioncustevent_ssp_task_description
- —
- Custevent sw item costcustevent_sw_item_cost
- —
- Custevent sw item to be replacedcustevent_sw_item_to_be_replaced
- —
- Custevent wrm claim regnocustevent_wrm_claim_regno
- —
- Custevent wrm warrantytypecustevent_wrm_warrantytype
- —
- Emailemployeesemailemployees
- —
- End dateenddate
- —
- Escalationmessageescalationmessage
- —
- Firstupdatedfirstupdated
- —
- Inboundemailinboundemail
- —
- Issueissue
- —
- Lastreopeneddatelastreopeneddate
- —
- Messagesavemessagesave
- —
- Outgoingmessageoutgoingmessage
- —
- Quicknotequicknote
- —
- Serialnumberserialnumber
- —
- Timeonholdtimeonhold
- —
- Timetoclosetimetoclose
- —
System & IDs
System & IDs · 32 fields · 17 with a value · 15 empty
- Assigned refidassigned_refid
- 2349919
- Category refidcategory_refid
- 14
- Company refidcompany_refid
- 876307
- Custevent nsts rfc search trans type refidcustevent_nsts_rfc_search_trans_type_refid
- 2
- Custevent spa world case product refidcustevent_spa_world_case_product_refid
- 7
- Customform refidcustomform_refid
- 130
- Entryformquerystringentryformquerystring
- e=T&id=2994959
- Idid
- 2994959
- InternalIdInternalId
- 2994959
- Item refiditem_refid
- 28658
- Origcasenumberorigcasenumber
- CASE40268
- Originorigin
- Origin refidorigin_refid
- 1
- Priority refidpriority_refid
- 2
- Profile refidprofile_refid
- 1
- Status refidstatus_refid
- 2
- Subsidiary refidsubsidiary_refid
- 1
No value 15
- Contact refidcontact_refid
- —
- Custevent nsts rfc create trans refidcustevent_nsts_rfc_create_trans_refid
- —
- Custevent nsts rfc search trans no refidcustevent_nsts_rfc_search_trans_no_refid
- —
- Custevent spa world part case refidcustevent_spa_world_part_case_refid
- —
- Custevent spa world sales opportunity refidcustevent_spa_world_sales_opportunity_refid
- —
- Custevent sw item cost refidcustevent_sw_item_cost_refid
- —
- Custevent sw item to be replaced refidcustevent_sw_item_to_be_replaced_refid
- —
- Custevent wrm claim regno refidcustevent_wrm_claim_regno_refid
- —
- Custevent wrm warrantytype refidcustevent_wrm_warrantytype_refid
- —
- Customwhencecustomwhence
- —
- Externalidexternalid
- —
- Issue refidissue_refid
- —
- Nsbrowserenvnsbrowserenv
- —
- Selectedtabselectedtab
- —
- Serialnumber refidserialnumber_refid
- —
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