009
General
General · 36 fields · 30 with a value · 6 empty
- Altnamealtname
- Case Creation
- Assigned to fieldcustrecord_ns_ts_assigned_to_field
- Shari Fitzgerald
- Base status fieldcustrecord_ns_ts_base_status_field
- Resolved
- Baserecordtypebaserecordtype
- customrecord_ns_ts_test_issue
- Business processcustrecord_ns_ts_business_process
- Call to Resolution
- Createdcreated
- 12/5/2018 2:49 pm
- Customformcustomform
- Default NetSuite TS Test Issue Form
- Fix typecustrecord_ns_ts_fix_type
- Not Applicable
- Isinactiveisinactive
- No
- Issue commentscustrecord_ns_ts_issue_comments
- 1) I thought the need for an end customer address was related to the Upsell orders. As we discussed the Big Box orders will come into NS with the ship-to address as the end customer. We have a Saved Search called SW | End Customer Search. If an order needs to be generated a customer will need to be created based on the ship-to address of the Big Box order. This is a manual process. These orders can be linked by adding the related SO number in the custom field. 2) Addresses are not on the cases but instead the related transaction. 3) If a case is for a non-customer, options will be to enter the case under Big Box customer number and make notations on who contacted or the generic 13 Spa World Support Customer can be used. 4) Cases can have the SO linked to them by selecting it in the Search Ref. No. Type/Search Reference number fields.
- Issue descriptioncustrecord_ns_ts_issue_description
- When creating cases the sales order number is no where to be found. We need to sales order number to automatically populate…also: The customer name and address fields were never added. Agents cannot add a customers address information and this is a must, per the conversation and front end design we went through
- Issue status fieldcustrecord_ns_ts_issue_status_field
- Pending Customer Testing
- Issue typecustrecord_ns_ts_issue_type
- Task
- Lastmodifiedlastmodified
- 12/11/2018 11:55 am
- Linenumberlinenumber
- 9
- Namename
- 009
- Ownerowner
- Shari Fitzgerald
- Owneridownerid
- 6
- Prioritycustrecord_ns_ts_priority
- P3 - Moderate
- Recordidrecordid
- 9
- Rectyperectype
- NetSuite Test Issues
- Resolution detailscustrecord_ns_ts_resolution_details
- See comments and test
- Scriptidscriptid
- val_83853_3701406_700
- Submitnext tsubmitnext_t
- customrecordentry
- Submitnext ysubmitnext_y
- 255
- Templatestoredtemplatestored
- No
- Test phasecustrecord_ns_ts_test_phase
- UAT
- Typetype
- custrecordentry
- Validate bycustrecord_ns_ts_validate_by
- Shari Fitzgerald
- Versionversion
- 1
No value 6
- Case refcustrecord_ns_ts_case_ref
- —
- Deployed tocustrecord_ns_ts_deployed_to
- —
- Featurecustrecord_ns_ts_feature
- —
- Notify userscustrecord_ns_ts_notify_users
- —
- Ns ts date completedcustrecord_ns_ts_date_completed_dt
- —
- Test issues rel reqcustrecord_ns_imp_test_issues_rel_req
- —
System & IDs
System & IDs · 20 fields · 15 with a value · 5 empty
- Assigned to field refidcustrecord_ns_ts_assigned_to_field_refid
- 6
- Base status field refidcustrecord_ns_ts_base_status_field_refid
- 2
- Business process refidcustrecord_ns_ts_business_process_refid
- 11
- Customform refidcustomform_refid
- 112
- Entryformquerystringentryformquerystring
- rectype=255&e=T&id=9
- Fix type refidcustrecord_ns_ts_fix_type_refid
- 5
- Idid
- 9
- InternalIdInternalId
- 9
- Issue status field refidcustrecord_ns_ts_issue_status_field_refid
- 9
- Issue type refidcustrecord_ns_ts_issue_type_refid
- 3
- Owner refidowner_refid
- 6
- Priority refidcustrecord_ns_ts_priority_refid
- 4
- Rectype refidrectype_refid
- 255
- Test phase refidcustrecord_ns_ts_test_phase_refid
- 4
- Validate by refidcustrecord_ns_ts_validate_by_refid
- 6
No value 5
- Customwhencecustomwhence
- —
- Externalidexternalid
- —
- Nsbrowserenvnsbrowserenv
- —
- Selectedtabselectedtab
- —
- Test issues rel req refidcustrecord_ns_imp_test_issues_rel_req_refid
- —
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Fields without a value are shown as “—”.