021
General
General · 36 fields · 30 with a value · 6 empty
- Altnamealtname
- Credit Return: Not seeing specific reason for return
- Assigned to fieldcustrecord_ns_ts_assigned_to_field
- Mihir Bhatnagar
- Base status fieldcustrecord_ns_ts_base_status_field
- Resolved
- Baserecordtypebaserecordtype
- customrecord_ns_ts_test_issue
- Business processcustrecord_ns_ts_business_process
- Order to Cash
- Createdcreated
- 12/6/2018 6:03 pm
- Customformcustomform
- Default NetSuite TS Test Issue Form
- Fix typecustrecord_ns_ts_fix_type
- Config
- Isinactiveisinactive
- No
- Issue commentscustrecord_ns_ts_issue_comments
- User, DANIEL HYMAN, Notes - Controller Role Do not see Reason for Return = Received Damaged
- Issue descriptioncustrecord_ns_ts_issue_description
- Provide the details for the issue: 1) Steps to reproduce (Return to Credit = Customer Return - Replace) "1. On the home Dashboard, click 'Return Authorizations to Refund' from the Reminders portlet. 2. From the Refund Return Authorization list, open the Return Authorization created earlier (Return Authorization page opens). 3. Verify that the Return requires a replacement by checking that Reason for Return = Received Damaged, then click the Refund button to create a new Credit Memo. 4. Review the Credit Memo and click Save." 2) Expected results "1. Transaction successfully Saved. 2. Credit Memo status is Open." 3) Actual results Fail - No Credit Memo Number
- Issue status fieldcustrecord_ns_ts_issue_status_field
- Pending Customer Testing
- Issue typecustrecord_ns_ts_issue_type
- Task
- Lastmodifiedlastmodified
- 12/13/2018 4:04 pm
- Linenumberlinenumber
- 21
- Namename
- 021
- Ownerowner
- Brooke Winterhalder
- Owneridownerid
- 8
- Prioritycustrecord_ns_ts_priority
- P3 - Moderate
- Recordidrecordid
- 21
- Rectyperectype
- NetSuite Test Issues
- Resolution detailscustrecord_ns_ts_resolution_details
- Brooke emailed Daniel and Jordan the Case Related Records permissions to give roles the ability to utilize Return Authorization from Case. The R2C Customer Return - Replace steps should be re-tested from start to finish since the scenario was halted almost at the start
- Scriptidscriptid
- val_84042_3701406_174
- Submitnext tsubmitnext_t
- customrecordentry
- Submitnext ysubmitnext_y
- 255
- Templatestoredtemplatestored
- No
- Test phasecustrecord_ns_ts_test_phase
- UAT
- Typetype
- custrecordentry
- Validate bycustrecord_ns_ts_validate_by
- Brooke Winterhalder
- Versionversion
- 1
No value 6
- Case refcustrecord_ns_ts_case_ref
- —
- Deployed tocustrecord_ns_ts_deployed_to
- —
- Featurecustrecord_ns_ts_feature
- —
- Notify userscustrecord_ns_ts_notify_users
- —
- Ns ts date completedcustrecord_ns_ts_date_completed_dt
- —
- Test issues rel reqcustrecord_ns_imp_test_issues_rel_req
- —
System & IDs
System & IDs · 20 fields · 15 with a value · 5 empty
- Assigned to field refidcustrecord_ns_ts_assigned_to_field_refid
- 7
- Base status field refidcustrecord_ns_ts_base_status_field_refid
- 2
- Business process refidcustrecord_ns_ts_business_process_refid
- 2
- Customform refidcustomform_refid
- 112
- Entryformquerystringentryformquerystring
- rectype=255&e=T&id=21
- Fix type refidcustrecord_ns_ts_fix_type_refid
- 1
- Idid
- 21
- InternalIdInternalId
- 21
- Issue status field refidcustrecord_ns_ts_issue_status_field_refid
- 9
- Issue type refidcustrecord_ns_ts_issue_type_refid
- 3
- Owner refidowner_refid
- 8
- Priority refidcustrecord_ns_ts_priority_refid
- 4
- Rectype refidrectype_refid
- 255
- Test phase refidcustrecord_ns_ts_test_phase_refid
- 4
- Validate by refidcustrecord_ns_ts_validate_by_refid
- 8
No value 5
- Customwhencecustomwhence
- —
- Externalidexternalid
- —
- Nsbrowserenvnsbrowserenv
- —
- Selectedtabselectedtab
- —
- Test issues rel req refidcustrecord_ns_imp_test_issues_rel_req_refid
- —
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