017
General
General · 36 fields · 32 with a value · 4 empty
- Altnamealtname
- Create Case: Support Case Preferences
- Assigned to fieldcustrecord_ns_ts_assigned_to_field
- Jordan Alvarez
- Base status fieldcustrecord_ns_ts_base_status_field
- Closed
- Baserecordtypebaserecordtype
- customrecord_ns_ts_test_issue
- Business processcustrecord_ns_ts_business_process
- Order to Cash
- Createdcreated
- 12/6/2018 1:49 pm
- Customformcustomform
- Default NetSuite TS Test Issue Form
- Fix typecustrecord_ns_ts_fix_type
- Config
- Isinactiveisinactive
- No
- Issue commentscustrecord_ns_ts_issue_comments
- Jordan's additional notes... Also….Iris who was creating and working on cases mentioned the following: • She is getting an email every time she: o Created a case o Modified it (changed something) o Escalated o In short every time a case was touched or opened by her she got an email alert of what she did As you can imagine, this cannot happen. 12/14 - On a call between Brooke and Jordan, the Support Preferences were established and resolved
- Issue descriptioncustrecord_ns_ts_issue_description
- Provide the details for the issue: 1) Steps to reproduce "1. From the home Dashboard, click New Case under Case Management on the Navigation Portlet. 2. Enter the following information: - Subject: Return for order in previous test - Company (use company from Sales Order scenatio) - Item (select item from Sales Order scenario O2C01) - Invoice (select Invoice/Cash Sale record from previous test - Origin: Phone - Message (type a short message about the return for the Sales Rep to view) 3. Click Save." 2) Expected results 1. Case successfully created and able to be edited and viewed. 3) Actual results Pass - Case29
- Issue status fieldcustrecord_ns_ts_issue_status_field
- Fix Validated
- Issue typecustrecord_ns_ts_issue_type
- Task
- Lastmodifiedlastmodified
- 12/14/2018 3:35 pm
- Linenumberlinenumber
- 17
- Namename
- 017
- Notify userscustrecord_ns_ts_notify_users
- Iris Velasquez
- Ns ts date completedcustrecord_ns_ts_date_completed_dt
- Dec 14, 2018
- Ownerowner
- Brooke Winterhalder
- Owneridownerid
- 8
- Prioritycustrecord_ns_ts_priority
- P3 - Moderate
- Recordidrecordid
- 17
- Rectyperectype
- NetSuite Test Issues
- Resolution detailscustrecord_ns_ts_resolution_details
- Brooke provided a screenshot of the Support Preferences page (navigation is: Setup > Support > Support Preferences > Notification) where Case and other Support notification preferences can be set
- Scriptidscriptid
- val_83882_3701406_888
- Submitnext tsubmitnext_t
- customrecordentry
- Submitnext ysubmitnext_y
- 255
- Templatestoredtemplatestored
- No
- Test phasecustrecord_ns_ts_test_phase
- UAT
- Typetype
- custrecordentry
- Validate bycustrecord_ns_ts_validate_by
- Brooke Winterhalder
- Versionversion
- 1
No value 4
- Case refcustrecord_ns_ts_case_ref
- —
- Deployed tocustrecord_ns_ts_deployed_to
- —
- Featurecustrecord_ns_ts_feature
- —
- Test issues rel reqcustrecord_ns_imp_test_issues_rel_req
- —
System & IDs
System & IDs · 20 fields · 15 with a value · 5 empty
- Assigned to field refidcustrecord_ns_ts_assigned_to_field_refid
- 12
- Base status field refidcustrecord_ns_ts_base_status_field_refid
- 3
- Business process refidcustrecord_ns_ts_business_process_refid
- 2
- Customform refidcustomform_refid
- 112
- Entryformquerystringentryformquerystring
- rectype=255&e=T&id=17
- Fix type refidcustrecord_ns_ts_fix_type_refid
- 1
- Idid
- 17
- InternalIdInternalId
- 17
- Issue status field refidcustrecord_ns_ts_issue_status_field_refid
- 12
- Issue type refidcustrecord_ns_ts_issue_type_refid
- 3
- Owner refidowner_refid
- 8
- Priority refidcustrecord_ns_ts_priority_refid
- 4
- Rectype refidrectype_refid
- 255
- Test phase refidcustrecord_ns_ts_test_phase_refid
- 4
- Validate by refidcustrecord_ns_ts_validate_by_refid
- 8
No value 5
- Customwhencecustomwhence
- —
- Externalidexternalid
- —
- Nsbrowserenvnsbrowserenv
- —
- Selectedtabselectedtab
- —
- Test issues rel req refidcustrecord_ns_imp_test_issues_rel_req_refid
- —
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