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General
General · 36 fields · 30 with a value · 6 empty
- Altnamealtname
- Create Case: Role Issues and Form Questions
- Assigned to fieldcustrecord_ns_ts_assigned_to_field
- Brooke Winterhalder
- Base status fieldcustrecord_ns_ts_base_status_field
- Resolved
- Baserecordtypebaserecordtype
- customrecord_ns_ts_test_issue
- Business processcustrecord_ns_ts_business_process
- Order to Cash
- Createdcreated
- 12/6/2018 1:37 pm
- Customformcustomform
- Default NetSuite TS Test Issue Form
- Fix typecustrecord_ns_ts_fix_type
- Config
- Isinactiveisinactive
- No
- Issue commentscustrecord_ns_ts_issue_comments
- User, IRIS VELAZQUEZ, Notes = Customer Service Role Customer Service Role, Sales Manager needs view of Sales Order history, Return History, Invoice History to help create case Which Form to use?
- Issue descriptioncustrecord_ns_ts_issue_description
- Provide the details for the issue: 1) Steps to reproduce (Customer Return - Credit) "1. From the home Dashboard, click New Case under Case Management on the Navigation Portlet. 2. Enter the following information: - Subject: Return for order in previous test - Company (use company from Sales Order scenario) - Item (select item from Sales Order scenario O2C01) - Invoice (select Invoice/Cash Sale record from previous test - Origin: Phone - Message (type a short message about the return for the Sales Rep to view) 3. Click Save." 2) Expected results 1. Case successfully created and able to be edited and viewed. 3) Actual results Pass - Case29
- Issue status fieldcustrecord_ns_ts_issue_status_field
- Pending Customer Testing
- Issue typecustrecord_ns_ts_issue_type
- Task
- Lastmodifiedlastmodified
- 12/14/2018 3:40 pm
- Linenumberlinenumber
- 16
- Namename
- 016
- Ownerowner
- Brooke Winterhalder
- Owneridownerid
- 8
- Prioritycustrecord_ns_ts_priority
- P2 - Serious
- Recordidrecordid
- 16
- Rectyperectype
- NetSuite Test Issues
- Resolution detailscustrecord_ns_ts_resolution_details
- The Spa World - Case Form is used for normal case generation The roles have been altered to see Sales Order, Return, and Invoice history. Please retest
- Scriptidscriptid
- val_83881_3701406_502
- Submitnext tsubmitnext_t
- customrecordentry
- Submitnext ysubmitnext_y
- 255
- Templatestoredtemplatestored
- No
- Test phasecustrecord_ns_ts_test_phase
- UAT
- Typetype
- custrecordentry
- Validate bycustrecord_ns_ts_validate_by
- Brooke Winterhalder
- Versionversion
- 2
No value 6
- Case refcustrecord_ns_ts_case_ref
- —
- Deployed tocustrecord_ns_ts_deployed_to
- —
- Featurecustrecord_ns_ts_feature
- —
- Notify userscustrecord_ns_ts_notify_users
- —
- Ns ts date completedcustrecord_ns_ts_date_completed_dt
- —
- Test issues rel reqcustrecord_ns_imp_test_issues_rel_req
- —
System & IDs
System & IDs · 20 fields · 15 with a value · 5 empty
- Assigned to field refidcustrecord_ns_ts_assigned_to_field_refid
- 8
- Base status field refidcustrecord_ns_ts_base_status_field_refid
- 2
- Business process refidcustrecord_ns_ts_business_process_refid
- 2
- Customform refidcustomform_refid
- 112
- Entryformquerystringentryformquerystring
- rectype=255&e=T&id=16
- Fix type refidcustrecord_ns_ts_fix_type_refid
- 1
- Idid
- 16
- InternalIdInternalId
- 16
- Issue status field refidcustrecord_ns_ts_issue_status_field_refid
- 9
- Issue type refidcustrecord_ns_ts_issue_type_refid
- 3
- Owner refidowner_refid
- 8
- Priority refidcustrecord_ns_ts_priority_refid
- 3
- Rectype refidrectype_refid
- 255
- Test phase refidcustrecord_ns_ts_test_phase_refid
- 4
- Validate by refidcustrecord_ns_ts_validate_by_refid
- 8
No value 5
- Customwhencecustomwhence
- —
- Externalidexternalid
- —
- Nsbrowserenvnsbrowserenv
- —
- Selectedtabselectedtab
- —
- Test issues rel req refidcustrecord_ns_imp_test_issues_rel_req_refid
- —
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Fields without a value are shown as “—”.