8.4.6
General
General · 21 fields · 21 with a value
- Altnamealtname
- Issue Statuses and External Statuses
- Baserecordtypebaserecordtype
- customrecord_ns_imp_req_module
- Customformcustomform
- Module Form
- Isinactiveisinactive
- No
- Lastmodifiedlastmodified
- 8/2/2018 11:38 am
- Linenumberlinenumber
- 197
- Module descriptioncustrecord_ns_imp_module_description
- Issue statuses define where an issue is in the resolution process. Each status must be associated with a base status of Open, Closed, On Hold or Resolved. Base statuses are used for reporting and search purposes and cannot be edited. Each status must also be associated with an issue role type. Employees using roles with this issue role type can be assigned to issues of the associated status. Issue external statuses define the stages in an issue's progression in a manner that should be displayed to customers. Customers can view issue records associated with cases they have submitted in the Customer Center. Each external status is linked to a base external status. Customers can choose to be sent an email notification when the base status of an issue changes. External statuses must be linked to an internal status in order to display to customers.
- Module processcustrecord_ns_imp_module_process
- 8 Call to Resolution
- Namename
- 8.4.6
- Ownerowner
- Mihir Bhatnagar
- Owneridownerid
- 7
- Parent modulecustrecord_ns_imp_parent_module
- 8.4 Manage Issues
- Recordidrecordid
- 203
- Rectyperectype
- Module
- Rectype 242 1695 maxnkeyrectype_242_1695_maxnkey
- 258
- Scriptidscriptid
- value_54349_t1247005_835
- Submitnext tsubmitnext_t
- customrecordentry
- Submitnext ysubmitnext_y
- 242
- Templatestoredtemplatestored
- No
- Typetype
- custrecordentry
- Versionversion
- 3
System & IDs
System & IDs · 12 fields · 8 with a value · 4 empty
- Customform refidcustomform_refid
- 102
- Entryformquerystringentryformquerystring
- rectype=242&e=T&id=203
- Idid
- 203
- InternalIdInternalId
- 203
- Module process refidcustrecord_ns_imp_module_process_refid
- 8
- Owner refidowner_refid
- 7
- Parent module refidcustrecord_ns_imp_parent_module_refid
- 197
- Rectype refidrectype_refid
- 242
No value 4
- Customwhencecustomwhence
- —
- Externalidexternalid
- —
- Nsbrowserenvnsbrowserenv
- —
- Selectedtabselectedtab
- —
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