General
General · 21 fields · 20 with a value · 1 empty
- Altnamealtname
- Manage Issues
- Baserecordtypebaserecordtype
- customrecord_ns_imp_req_module
- Customformcustomform
- Module Form
- Isinactiveisinactive
- No
- Lastmodifiedlastmodified
- 8/2/2018 11:38 am
- Linenumberlinenumber
- 191
- Module descriptioncustrecord_ns_imp_module_description
- The Issue Management feature expands the customer support capabilities and allows for accurate follow-up with customers that submit problems. It allows tracking product defects and enhancement requests using issue records. Support Cases can be linked to issue records to enable support reps to follow up with customers and allow customers to view appropriate issue information. This feature allows tracking product names separately from item records to associate an issue with a product or a specific module of a product. Versions and builds can also be tracked with issues to localize a problem. The workflow process of issue resolution can be set up and defined using this feature. Issue Management Commissions functionality requires the Incentive Compensation module.
- Module processcustrecord_ns_imp_module_process
- 8 Call to Resolution
- Namename
- 8.4
- Ownerowner
- Mihir Bhatnagar
- Owneridownerid
- 7
- Recordidrecordid
- 197
- Rectyperectype
- Module
- Rectype 242 1695 maxnkeyrectype_242_1695_maxnkey
- 258
- Scriptidscriptid
- value_54343_t1247005_188
- Submitnext tsubmitnext_t
- customrecordentry
- Submitnext ysubmitnext_y
- 242
- Templatestoredtemplatestored
- No
- Typetype
- custrecordentry
- Versionversion
- 3
No value 1
- Parent modulecustrecord_ns_imp_parent_module
- —
System & IDs
System & IDs · 12 fields · 7 with a value · 5 empty
- Customform refidcustomform_refid
- 102
- Entryformquerystringentryformquerystring
- rectype=242&e=T&id=197
- Idid
- 197
- InternalIdInternalId
- 197
- Module process refidcustrecord_ns_imp_module_process_refid
- 8
- Owner refidowner_refid
- 7
- Rectype refidrectype_refid
- 242
No value 5
- Customwhencecustomwhence
- —
- Externalidexternalid
- —
- Nsbrowserenvnsbrowserenv
- —
- Parent module refidcustrecord_ns_imp_parent_module_refid
- —
- Selectedtabselectedtab
- —
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