8.2.2
General
General · 21 fields · 21 with a value
- Altnamealtname
- Routing & Assignment
- Baserecordtypebaserecordtype
- customrecord_ns_imp_req_module
- Customformcustomform
- Module Form
- Isinactiveisinactive
- No
- Lastmodifiedlastmodified
- 8/2/2018 11:38 am
- Linenumberlinenumber
- 187
- Module descriptioncustrecord_ns_imp_module_description
- Once a case record is entered, it needs to be assigned to either a person or a group. When a case is created, it can be assigned in the following ways: <BR><ul><li>The case is automatically assigned by a Case Territory </li><li>A Support Manager assigns the case manually to a Support Rep or a Support Group </li><li>A Support Rep grabs the case from the cases list A case assignment rule is a set of parameters for how support cases are distributed to support representatives. The rules are based on fields found in the case record. After case rules are created, they are grouped together as case territories. These territories are assigned to the support representatives so that new support cases are distributed automatically. A case territory is a group of case assignment rules. The case territories use the case assignment rules to determine how cases are distributed to support reps and support groups. Support groups can be created so as to allow assignment of cases to a group of Support Reps as opposed to individuals. A group of employees is created and designated as a support group. Cases and case territories can then be assigned to the support group in order to filter cases for a quicker response to the customer. In NetSuite, an employee must be flagged as a Support Rep before a Case can be assigned to the employee.</li></ul>
- Module processcustrecord_ns_imp_module_process
- 8 Call to Resolution
- Namename
- 8.2.2
- Ownerowner
- Mihir Bhatnagar
- Owneridownerid
- 7
- Parent modulecustrecord_ns_imp_parent_module
- 8.2 Manage Cases
- Recordidrecordid
- 193
- Rectyperectype
- Module
- Rectype 242 1695 maxnkeyrectype_242_1695_maxnkey
- 258
- Scriptidscriptid
- value_54339_t1247005_576
- Submitnext tsubmitnext_t
- customrecordentry
- Submitnext ysubmitnext_y
- 242
- Templatestoredtemplatestored
- No
- Typetype
- custrecordentry
- Versionversion
- 4
System & IDs
System & IDs · 12 fields · 8 with a value · 4 empty
- Customform refidcustomform_refid
- 102
- Entryformquerystringentryformquerystring
- rectype=242&e=T&id=193
- Idid
- 193
- InternalIdInternalId
- 193
- Module process refidcustrecord_ns_imp_module_process_refid
- 8
- Owner refidowner_refid
- 7
- Parent module refidcustrecord_ns_imp_parent_module_refid
- 191
- Rectype refidrectype_refid
- 242
No value 4
- Customwhencecustomwhence
- —
- Externalidexternalid
- —
- Nsbrowserenvnsbrowserenv
- —
- Selectedtabselectedtab
- —
No field matches your search.
Fields without a value are shown as “—”.