8.2.1
General
General · 21 fields · 21 with a value
- Altnamealtname
- Case Origin
- Baserecordtypebaserecordtype
- customrecord_ns_imp_req_module
- Customformcustomform
- Module Form
- Isinactiveisinactive
- No
- Lastmodifiedlastmodified
- 8/2/2018 11:38 am
- Linenumberlinenumber
- 186
- Module descriptioncustrecord_ns_imp_module_description
- Cases are created when customers report problems, ask questions or otherwise need to communicate with the Support department. In NetSuite, Cases are created in four ways: <BR><ul><li>A Support Rep creates a case record in NetSuite for a customer who calls in </li><li>A Customer completes an online case form through the Web Site </li><li>A Customer sends an email to the support address </li><li>A Customer clicks the Contact Support link in the Customer Center and fills out an external case form An Origin tag on the Case form helps to track how a Case is reported. The following default case origin types are included in the account: Phone, Web, Email, and Other. This list can be customized as required. Case origin types can be used to base Case Assignment Rules on.</li></ul>
- Module processcustrecord_ns_imp_module_process
- 8 Call to Resolution
- Namename
- 8.2.1
- Ownerowner
- Mihir Bhatnagar
- Owneridownerid
- 7
- Parent modulecustrecord_ns_imp_parent_module
- 8.2 Manage Cases
- Recordidrecordid
- 192
- Rectyperectype
- Module
- Rectype 242 1695 maxnkeyrectype_242_1695_maxnkey
- 258
- Scriptidscriptid
- value_54338_t1247005_309
- Submitnext tsubmitnext_t
- customrecordentry
- Submitnext ysubmitnext_y
- 242
- Templatestoredtemplatestored
- No
- Typetype
- custrecordentry
- Versionversion
- 4
System & IDs
System & IDs · 12 fields · 8 with a value · 4 empty
- Customform refidcustomform_refid
- 102
- Entryformquerystringentryformquerystring
- rectype=242&e=T&id=192
- Idid
- 192
- InternalIdInternalId
- 192
- Module process refidcustrecord_ns_imp_module_process_refid
- 8
- Owner refidowner_refid
- 7
- Parent module refidcustrecord_ns_imp_parent_module_refid
- 191
- Rectype refidrectype_refid
- 242
No value 4
- Customwhencecustomwhence
- —
- Externalidexternalid
- —
- Nsbrowserenvnsbrowserenv
- —
- Selectedtabselectedtab
- —
No field matches your search.
Fields without a value are shown as “—”.