8.1.3
General
General · 21 fields · 21 with a value
- Altnamealtname
- Help Desk
- Baserecordtypebaserecordtype
- customrecord_ns_imp_req_module
- Customformcustomform
- Module Form
- Isinactiveisinactive
- No
- Lastmodifiedlastmodified
- 8/2/2018 11:38 am
- Linenumberlinenumber
- 18
- Module descriptioncustrecord_ns_imp_module_description
- The Help Desk feature enables the Support team to manage internal cases that are both submitted and answered by employees. The Help Desk flag on a case record designates the case as internal and allows help desk employees to search for or assign rules and territories based on cases flagged as Help Desk cases. This feature also adds a Help Desk section to the Employee Center, where Employees can submit Cases.
- Module processcustrecord_ns_imp_module_process
- 8 Call to Resolution
- Namename
- 8.1.3
- Ownerowner
- Mihir Bhatnagar
- Owneridownerid
- 7
- Parent modulecustrecord_ns_imp_parent_module
- 8.1 Define Support Strategy
- Recordidrecordid
- 190
- Rectyperectype
- Module
- Rectype 242 1695 maxnkeyrectype_242_1695_maxnkey
- 258
- Scriptidscriptid
- value_54336_t1247005_287
- Submitnext tsubmitnext_t
- customrecordentry
- Submitnext ysubmitnext_y
- 242
- Templatestoredtemplatestored
- No
- Typetype
- custrecordentry
- Versionversion
- 3
System & IDs
System & IDs · 12 fields · 8 with a value · 4 empty
- Customform refidcustomform_refid
- 102
- Entryformquerystringentryformquerystring
- rectype=242&e=T&id=190
- Idid
- 190
- InternalIdInternalId
- 190
- Module process refidcustrecord_ns_imp_module_process_refid
- 8
- Owner refidowner_refid
- 7
- Parent module refidcustrecord_ns_imp_parent_module_refid
- 187
- Rectype refidrectype_refid
- 242
No value 4
- Customwhencecustomwhence
- —
- Externalidexternalid
- —
- Nsbrowserenvnsbrowserenv
- —
- Selectedtabselectedtab
- —
No field matches your search.
Fields without a value are shown as “—”.