8.1.2
General
General · 21 fields · 21 with a value
- Altnamealtname
- Time Tracking
- Baserecordtypebaserecordtype
- customrecord_ns_imp_req_module
- Customformcustomform
- Module Form
- Isinactiveisinactive
- No
- Lastmodifiedlastmodified
- 8/2/2018 11:38 am
- Linenumberlinenumber
- 15
- Module descriptioncustrecord_ns_imp_module_description
- Time tracking feature enables the Support team to keep track of time spent on cases with the option to bill that time to customers. When a customer calls in, the Support Rep can begin timing the duration spent with the customer on the phone. If the Support Rep marks the time as Billable, an invoice can be created later to bill that customer for the time the Support Rep spent resolving the case.
- Module processcustrecord_ns_imp_module_process
- 8 Call to Resolution
- Namename
- 8.1.2
- Ownerowner
- Mihir Bhatnagar
- Owneridownerid
- 7
- Parent modulecustrecord_ns_imp_parent_module
- 8.1 Define Support Strategy
- Recordidrecordid
- 189
- Rectyperectype
- Module
- Rectype 242 1695 maxnkeyrectype_242_1695_maxnkey
- 258
- Scriptidscriptid
- value_54335_t1247005_327
- Submitnext tsubmitnext_t
- customrecordentry
- Submitnext ysubmitnext_y
- 242
- Templatestoredtemplatestored
- No
- Typetype
- custrecordentry
- Versionversion
- 3
System & IDs
System & IDs · 12 fields · 8 with a value · 4 empty
- Customform refidcustomform_refid
- 102
- Entryformquerystringentryformquerystring
- rectype=242&e=T&id=189
- Idid
- 189
- InternalIdInternalId
- 189
- Module process refidcustrecord_ns_imp_module_process_refid
- 8
- Owner refidowner_refid
- 7
- Parent module refidcustrecord_ns_imp_parent_module_refid
- 187
- Rectype refidrectype_refid
- 242
No value 4
- Customwhencecustomwhence
- —
- Externalidexternalid
- —
- Nsbrowserenvnsbrowserenv
- —
- Selectedtabselectedtab
- —
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