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Request #302679: How would you rate the support you received?

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Activityactivity: 2993954
Authorauthor: 1854 Spa World Parts SWP SWP
Authoremailauthoremail: arcs@swcorp.com
Compressattachmentscompressattachments: No
Customerentity: 3903
Emailedemailed: Yes
Hasattachmenthasattachment: No
Htmlmessagehtmlmessage: Yes
Incomingincoming: Yes
Last modifiedlastmodifieddate: 8/15/2024 3:01 pm
Message to customermessage: <!DOCTYPE html><html><head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> <style type="text/css"> table td { border-collapse: collapse; } body[dir=rtl] .directional_text_wrapper { direction: rtl; unicode-bidi: embed; } </style> <style type="text/css"> @media only screen and (max-width: 768px) { .simplified-email-footer .namecard { display: block; min-width: 100%; padding: 0 0 16px 0; } .simplified-email-footer .content { padding: 16px; } } </style> </head> <body lang="en-us" style="width: 100%!important; margin: 0; padding: 0;"> <div style="padding: 10px; line-height: 1.5; font-family: 'Lucida Grande',Verdana,Arial,sans-serif; font-size: 12px; color:#444444;"> <p dir="ltr">Hello SW Corp,</p><p dir="ltr">We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:</p><p dir="ltr"></p><table style="background-color:#f9f9f9;" cellpadding="5" width="100%"><tbody><tr><td align="center"><table style="color:#555;font-family:sans-serif;font-size:16px;font-weight:bold;line-height:24px;padding:15px 0 5px 0"><tbody><tr><td>How would you rate the support you received?</td></tr></tbody></table></td></tr><tr align="center"><td><table cellpadding="0" cellspacing="0" style="width:100%; max-width:500px; min-width:380px"><tbody><tr><td align="center"><a href="https://zendesk.sweethawk.co/tickets/302679/survey?csat_score=0&user_token=f68rcWJ5rGmnoctFiy67NJag&account_token=DNE7Q5RFDPuCwkpH55JHmguP&locale=en-US" target="_blank"><img style="width:35px !important;height:35px !important" height="35" width="35" alt="0" src="https://d3f9hkvhn4srjb.cloudfront.net/assets/survey/0g-df54678f341ce09001ab945430bba15ad44a919944bae3670c913465b84cbae9.png"></a></td><td align="center"><a href="https://zendesk.sweethawk.co/tickets/302679/survey?csat_score=1&user_token=f68rcWJ5rGmnoctFiy67NJag&account_token=DNE7Q5RFDPuCwkpH55JHmguP&locale=en-US" target="_blank"><img style="width:35px !important;height:35px !important" height="35" width="35" alt="1" src="https://d3f9hkvhn4srjb.cloudfront.net/assets/survey/1g-af9815b2abc3cc087a6385909a431848951f2160609ef65920d1c8c6fae13cae.png"></a></td><td align="center"><a href="https://zendesk.sweethawk.co/tickets/302679/survey?csat_score=2&user_token=f68rcWJ5rGmnoctFiy67NJag&account_token=DNE7Q5RFDPuCwkpH55JHmguP&locale=en-US" target="_blank"><img style="width:35px !important;height:35px !important" height="35" width="35" alt="2" src="https://d3f9hkvhn4srjb.cloudfront.net/assets/survey/2g-c6c70ff46119b80baff56762b679a2a3479747c0d88f6061e13ed31d820e9fa2.png"></a></td><td align="center"><a href="https://zendesk.sweethawk.co/tickets/302679/survey?csat_score=3&user_token=f68rcWJ5rGmnoctFiy67NJag&account_token=DNE7Q5RFDPuCwkpH55JHmguP&locale=en-US" target="_blank"><img style="width:35px !important;height:35px !important" height="35" width="35" alt="3" src="https://d3f9hkvhn4srjb.cloudfront.net/assets/survey/3g-c5bcb1cbfb46c77b4a89917410f90315ed2ee7807b783f62e4fe2ea83810e7cd.png"></a></td><td align="center"><a href="https://zendesk.sweethawk.co/tickets/302679/survey?csat_score=4&user_token=f68rcWJ5rGmnoctFiy67NJag&account_token=DNE7Q5RFDPuCwkpH55JHmguP&locale=en-US" target="_blank"><img style="width:35px !important;height:35px !important" height="35" width="35" alt="4" src="https://d3f9hkvhn4srjb.cloudfront.net/assets/survey/4g-856efb2bff04aa63dd38cd5c7112eeda6af3f7ccb105934e7df00f08ac09ffd1.png"></a></td><td align="center"><a href="https://zendesk.sweethawk.co/tickets/302679/survey?csat_score=5&user_token=f68rcWJ5rGmnoctFiy67NJag&account_token=DNE7Q5RFDPuCwkpH55JHmguP&locale=en-US" target="_blank"><img style="width:35px !important;height:35px !important" height="35" width="35" alt="5" src="https://d3f9hkvhn4srjb.cloudfront.net/assets/survey/5g-1d8a7c9253a471450c45fb1f0123f246f991a5621c07838586c9ba7d879d7d7c.png"></a></td><td align="center"><a href="https://zendesk.sweethawk.co/tickets/302679/survey?csat_score=6&user_token=f68rcWJ5rGmnoctFiy67NJag&account_token=DNE7Q5RFDPuCwkpH55JHmguP&locale=en-US" target="_blank"><img style="width:35px !important;height:35px !important" height="35" width="35" alt="6" src="https://d3f9hkvhn4srjb.cloudfront.net/assets/survey/6g-4c5c0019ad5eb430c9a111bf4eaeb6ff2603d37b37d3a56776ad402e4aa5c459.png"></a></td><td align="center"><a href="https://zendesk.sweethawk.co/tickets/302679/survey?csat_score=7&user_token=f68rcWJ5rGmnoctFiy67NJag&account_token=DNE7Q5RFDPuCwkpH55JHmguP&locale=en-US" target="_blank"><img style="width:35px !important;height:35px !important" height="35" width="35" alt="7" src="https://d3f9hkvhn4srjb.cloudfront.net/assets/survey/7g-de6b83c0e7939b896c58cba0dceb449388c6caa5f4ef9caab2a666f23ce13078.png"></a></td><td align="center"><a href="https://zendesk.sweethawk.co/tickets/302679/survey?csat_score=8&user_token=f68rcWJ5rGmnoctFiy67NJag&account_token=DNE7Q5RFDPuCwkpH55JHmguP&locale=en-US" target="_blank"><img style="width:35px !important;height:35px !important" height="35" width="35" alt="8" src="https://d3f9hkvhn4srjb.cloudfront.net/assets/survey/8g-eadfe259a1fb005457d38d84119ea889ae8a1eba39641334c37fa42c46cc508d.png"></a></td><td align="center"><a href="https://zendesk.sweethawk.co/tickets/302679/survey?csat_score=9&user_token=f68rcWJ5rGmnoctFiy67NJag&account_token=DNE7Q5RFDPuCwkpH55JHmguP&locale=en-US" target="_blank"><img style="width:35px !important;height:35px !important" height="35" width="35" alt="9" src="https://d3f9hkvhn4srjb.cloudfront.net/assets/survey/9g-fcc25ac59d6a4f418c09002e43b938ff12c8e8e1ebc17ecd4931359540c77f4a.png"></a></td><td align="center"><a href="https://zendesk.sweethawk.co/tickets/302679/survey?csat_score=10&user_token=f68rcWJ5rGmnoctFiy67NJag&account_token=DNE7Q5RFDPuCwkpH55JHmguP&locale=en-US" target="_blank"><img style="width:35px !important;height:35px !important" height="35" width="35" alt="10" src="https://d3f9hkvhn4srjb.cloudfront.net/assets/survey/10g-bd03668ea4a3004aa04e23b8ff8ccf205e5fb6eb301d09368d2712ddcf90be8f.png"></a></td></tr></tbody></table></td></tr><tr align="center"><td><table nowrap="nowrap" style="width:100%;max-width:500px; min-width:380px; color:#555; padding-bottom:15px; white-space: nowrap;"><tbody><tr><td nowrap="nowrap" style="border:none; white-space: nowrap; font-family:sans-serif"><p nowrap="nowrap" style="white-space: nowrap;" dir="ltr">Not at all satisfied</p></td><td style="width:100%;"></td><td nowrap="nowrap" style="border:none; white-space: nowrap; font-family:sans-serif"><p nowrap="nowrap" style="white-space: nowrap;" dir="ltr">Extremely satisfied</p></td></tr></tbody></table></td></tr></tbody></table><br><br><p dir="ltr">Here's a reminder of what this request was about:</p><p dir="ltr"></p><div style="margin-top: 25px" data-version="2"><table class="zd-liquid-comment" width="100%" cellpadding="0" cellspacing="0" border="0" role="presentation"> <tbody><tr> <td width="100%" style="padding: 15px 0; border-top: 1px dotted #c5c5c5;"> <table width="100%" cellpadding="0" cellspacing="0" border="0" style="table-layout:fixed;" role="presentation"> <tbody><tr> <td valign="top" style="padding: 0 15px 0 15px; width: 40px;"> <img width="40" height="40" alt="" style="height: auto; line-height: 100%; outline: none; text-decoration: none; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px;" src="https://homeproducts.zendesk.com/images/2016/default-avatar-80.png"> </td> <td width="100%" style="padding: 0; margin: 0;" valign="top"> <p style="font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir="ltr"> <strong>SW Corp</strong> </p> <p style="font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir="ltr"> Aug 15, 2024, 11:47 EDT </p> <div class="zd-comment zd-comment-pre-styled" dir="auto"><div style="padding: .2em; border: 0px dotted #003333;"><span style="font-size: 10pt; color: red; font-weight: bold; padding: .2em;">Security Notice: </span><span style="font-size: 10pt; color: black; font-weight: bold; padding: .2em;">This is an external email. Stop and think before you click links or open attachments.</span></div><div style="font-size: 8pt; color: black; text-align: right; font-style: italic;" align="right"> - Ten4 TG</div><hr><div><p style=" font-size: 11px;" dir="ltr"><img src="https://3701406.app.netsuite.com/core/media/media.nl?id=2340&c=3701406&h=oIsF5_kJaVmHh_MWplpSHI_DocK0uSgpIUVLa10HgOcAFONZ" border="0"></p><table width="100%" border="0" cellspacing="2" cellpadding="2"><tbody><tr valign="top"><td valign="top" style=" font-size: 11px;"><p style=" font-size: 11px;" dir="ltr"><b>Update for Case CASE40263 - "Wrong part received"</b> </p><p style=" font-size: 11px;" dir="ltr"></p><p style=" font-size: 11px;" dir="ltr"><span style="background-color: rgb(255,255,255); color: rgb(77,95,121); font-size: 24px;"><span style=" display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; letter-spacing: normal; orphans: 2; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;"><strong>RMA52309</strong></span></span></p><p style=" font-size: 11px;" dir="ltr"></p><p style=" font-size: 11px;" dir="ltr"><font style="font-size: 9px; "><br><img src="https://imageproxy.zdassets.com/73eae86cc0e32ad8900be7c5ffe6a642c8e5a7ca?url=http%3A%2F%2Fcontent.netsuite.com%2Fimages%2Ficons%2Fcrm%2Ficon_updateCase.gif" align="absbottom"><a href="https://3701406.app.netsuite.com/app/site/crm/externalcaseresponsepage.nl?e=T&compid=3701406&id=2993954&h=AAFdikaI4EcMEZtzDNeOVd20Pdi5TVYiW85bxAZgf2pM1YMo45Y" rel="noreferrer"> Click here to update the Case online</a><font color="#666666">, or reply to this email</font></font></p><font style="font-size: 9px; "><font color="#666666"></font></font></td></tr></tbody></table><hr width="100%" color="#CCCCCC"><blockquote><p style=" font-size: 11px;" dir="ltr"><b>Message History</b><br><font color="#666666">-----Original Message-----<br> From: Jose M Colon<br> Sent: 8/15/2024<br> Subject: Wrong part received<br><br></font></p><font color="#666666"><p style=" font-size: 11px;" dir="ltr"><span style="background-color: rgb(255,255,255); color: rgb(77,95,121); font-size: 24px;"><span style=" display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; letter-spacing: normal; orphans: 2; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;"><strong>RMA52309</strong></span></span></p><br><br> -----Original Message-----<br> From: 1854 Spa World Parts SWP SWP<br> Sent: 7/24/2024<br> Subject: Wrong part received<br><br><div style="page: WordSection1;"><p style=" font-size: 12.0pt; margin: 0in;" dir="ltr"><span style="font-size: 11.0pt;">Not returned, no need, request a refund if validated. </span></p><p style=" font-size: 12.0pt; margin: 0in;" dir="ltr"><span style="font-size: 11.0pt;"> </span></p><div><div style="border-top-width: 1.0pt; border-top-color: #E1E1E1; padding: 3.0pt 0in 0in; border-style: solid none none;"><p style=" font-size: 12.0pt; margin: 0in;" dir="ltr"><b><span style="font-size: 11.0pt; ">From:</span></b><span style="font-size: 11.0pt; "> Jose Colon (jcolon@swcorp.com) <system@sent-via.netsuite.com> <br><b>Sent:</b> Monday, July 22, 2024 5:07 PM<br><b>To:</b> Aliesky Cardenas <acardenas@swcorp.com><br><b>Subject:</b> Case #CASE40263: Wrong part received</span></p></div></div><p style=" font-size: 12.0pt; margin: 0in;" dir="ltr"> </p><div style="padding: 2.0pt; border: 1.0pt dotted #003333;"><p style=" font-size: 12.0pt; margin: 0in;" dir="ltr"><b><span style="font-size: 10.0pt; color: red;">Security Notice: </span></b><b><span style="font-size: 10.0pt; color: black;">This is an external email. Stop and think before you click links or open attachments.</span></b><span style="font-size: 10.0pt; "></span></p></div><p align="right" style="text-align: right; font-size: 12.0pt; margin: 0in;" dir="ltr"><i><span style="font-size: 8.0pt; color: black;">- Ten4 TG</span></i></p><div align="center" style="text-align: center; font-size: 12.0pt; margin: 0in;"><span style="font-size: 10.0pt; "><hr width="100%" align="center"></span></div><div><p style=" font-size: 11px;" dir="ltr"><span style="font-size: 10.0pt; ">Hello, Aliesky!</span></p><p style=" font-size: 11px;" dir="ltr"><span style="font-size: 10.0pt; ">As per Rafael, the customer already has a tile flange installed in the tub so order SOS2877764 for a tile flange is not needed. Rafael is advising we refund this order. Do we request for this part to be returned? Are we going to do a full refund or will a restocking fee apply? Customer was advised to buy this by us.</span></p></div></div><br><br> -----Original Message-----<br> From: Jose M Colon<br> Sent: 7/22/2024<br> Subject: Wrong part received<br><br><p style=" font-size: 11px;" dir="ltr">Hello, Aliesky!</p><p style=" font-size: 11px;" dir="ltr">As per Rafael, the customer already has a tile flange installed in the tub so order SOS2877764 for a tile flange is not needed. Rafael is advising we refund this order. Do we request for this part to be returned? Are we going to do a full refund or will a restocking fee apply? Customer was advised to buy this by us.</p><br><br> -----Original Message-----<br> From: 1854 Spa World Parts SWP SWP<br> Sent: 7/15/2024<br> Subject: Wrong part received<br><br> Customer says he did not receive the part that he ordered<br> Auctionsbyharts@yahoo.com<br><br> James R Hart<br> 1016 St Paul Ln<br> O Fallon MO 63366<br> (314) 496-6673<br><br></font><p style=" font-size: 11px;" dir="ltr"></p></blockquote><hr width="100%" color="#CCCCCC"><table width="100%" border="0" cellspacing="0" cellpadding="0"><tbody><tr><td align="right" style=" font-size: 11px;"><font style="font-size: 9px; color: #999999;">SW Corp is powered by <a href="http://www.netsuite.com/" style="color: #999999;" rel="noreferrer">NetSuite</a> — One System. No Limits.</font></td></tr></tbody></table></div></div><p dir="ltr"> </p></td> </tr> </tbody></table> </td> </tr></tbody></table></div> </div> <div style="padding: 10px; line-height: 1.5; font-family: 'Lucida Grande',Verdana,Arial,sans-serif; font-size: 12px; color: #aaaaaa; margin: 10px 0 14px 0; padding-top: 10px; border-top: 1px solid #eeeeee;"> This email is a service from Home Products. Delivered by <a href="https://www.zendesk.com/support/?utm_campaign=text&utm_content=SWCorp&utm_medium=poweredbyzendesk&utm_source=email-notification" style="color:black;" target="_blank">Zendesk</a> </div> <span style="color:#FFFFFF" aria-hidden="true">[0G5VL9-ZKVX0]</span> <div itemscope="" itemtype="http://schema.org/EmailMessage" style="display:none"> <div itemprop="action" itemscope="" itemtype="http://schema.org/ViewAction"> <link itemprop="url" href="https://homeproducts.zendesk.com/hc/requests/302679"> <meta itemprop="name" content="View ticket"> </div></div></body></html>
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Subjectsubject: Request #302679: How would you rate the support you received?
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Request #302679: How would you rate the support you received?

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