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Re: FW: Request #294864: How would you rate the support you received?

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Authorauthor: 10480 HOME PLUS DEALS,INC.
Authoremailauthoremail: Nick@HomePlusDeals.com
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Customerentity: 319891
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Last modifiedlastmodifieddate: 8/14/2024 4:46 pm
Message to customermessage: <div dir="ltr">Thanks Rafael,<div><br clear="all"><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div>Best regards,</div><div>Nick Eden.</div><div></div><div><a href="https://homeplusdeals.com/" target="_blank"><img src="https://cdn8.bigcommerce.com/s-d9g0oj0zhx/images/stencil/250x100/hpd_new_logo_1526422282__18135.original.jpg" alt="https://homeplusdeals.com/"></a></div><div><b><span style="color:rgb(230,145,56)"> Phone: 1 800 483 5129</span></b></div><div><b><span style="color:rgb(230,145,56)"> Email: Nick@HomePlusDeals.com</span></b><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Aug 14, 2024 at 12:40 PM Rafael Martinez <<a href="mailto:rmartinez@swcorp.com">rmartinez@swcorp.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg-8483380212322332324"> <div lang="EN-US" style="overflow-wrap: break-word;"> <div class="m_-8483380212322332324WordSection1"> <p class="MsoNormal">Hi Eden,<u></u><u></u></p> <p class="MsoNormal"><u></u> <u></u></p> <p class="MsoNormal">We are currently investigating the issue. I have passed on the request to our sales director to see if they can assist us in the future. <u></u><u></u></p> <p class="MsoNormal"><u></u> <u></u></p> <p class="MsoNormal">The receiving team has identified that some of the doors have been returned, and they are in the process of inspecting each one. We will provide you with an update soon.<u></u><u></u></p> <p class="MsoNormal"><u></u> <u></u></p> <p class="MsoNormal"><span style="font-size:14pt;font-family:Arial,sans-serif">Rafael Martinez</span><span><u></u><u></u></span></p> <p class="MsoNormal"><span style="font-size:14pt;font-family:Arial,sans-serif">Product Specialist</span><span><u></u><u></u></span></p> <p class="MsoNormal"><b><span>SWCORP</span></b><span> – <b><i><span style="color:rgb(47,84,150)">Luxury Home Brands</span></i></b><u></u><u></u></span></p> <p class="MsoNormal"><span>5701 NW 35 Ave, Miami, FL 33142<u></u><u></u></span></p> <p class="MsoNormal"><span>Main Number: 305-363-4687<u></u><u></u></span></p> <p class="MsoNormal"><span style="font-size:10pt"><a href="mailto:rmartinez@swcorp.com" target="_blank"><span style="color:rgb(5,99,193)">rmartinez@swcorp.com</span></a> <a href="http://www.swcorp.com/" target="_blank"><span style="color:rgb(5,99,193)">www.SWCORP.com</span></a><b> </b></span><span><u></u><u></u></span></p> <p class="MsoNormal"><span style="font-size:11pt"> </span><span><u></u><u></u></span></p> <p class="MsoNormal"><span style="font-size:18pt;color:rgb(56,86,35)">Ask About Our Extended Warranty Specials – </span><b><u><span style="font-size:18pt;color:rgb(255,192,0)">LIMITED TIME OFFER!</span></u></b><span style="font-size:18pt;color:rgb(255,192,0)"> </span><span><u></u><u></u></span></p> <p class="MsoNormal"><span style="color:rgb(31,73,125)"><img border="0" width="644" height="85" style="width: 6.7083in; height: 0.8833in;" id="m_-8483380212322332324x_Picture_x0020_3" src="cid:ii_19152a35e414cff311"></span><span><u></u><u></u></span></p> <p class="MsoNormal"><u></u> <u></u></p> <p class="MsoNormal"><u></u> <u></u></p> <p class="MsoNormal"><u></u> <u></u></p> <div> <div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in"> <p class="MsoNormal"><b><span style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"> Nick Eden <<a href="mailto:nick@homeplusdeals.com" target="_blank">nick@homeplusdeals.com</a>> <br> <b>Sent:</b> Tuesday, August 13, 2024 1:10 PM<br> <b>To:</b> Glass Doctor of Englewood <<a href="mailto:englewood@glassdoctor.com" target="_blank">englewood@glassdoctor.com</a>><br> <b>Cc:</b> Rafael Martinez <<a href="mailto:rmartinez@swcorp.com" target="_blank">rmartinez@swcorp.com</a>>; Ruel Joseph <<a href="mailto:messages.3701406.11154177.c26a2afe1c@3701406.email.netsuite.com" target="_blank">messages.3701406.11154177.c26a2afe1c@3701406.email.netsuite.com</a>>; Account Relations <<a href="mailto:arcs@swcorp.com" target="_blank">arcs@swcorp.com</a>>; Glass Doctor of Englewood <<a href="mailto:darold.horkley@glassdoctor.com" target="_blank">darold.horkley@glassdoctor.com</a>><br> <b>Subject:</b> Re: FW: Request #294864: How would you rate the support you received?<u></u><u></u></span></p> </div> </div> <p class="MsoNormal"><u></u> <u></u></p> <div style="border:1pt dotted rgb(0,51,51);padding:2pt"> <p class="MsoNormal"><b><span style="font-size:10pt;font-family:Calibri,sans-serif;color:red">Security Notice: </span></b><b><span style="font-size:10pt;font-family:Calibri,sans-serif;color:black">This is an external email. Stop and think before you click links or open attachments.</span></b><u></u><u></u></p> </div> <p class="MsoNormal" align="right" style="text-align:right"><i><span style="font-size:8pt;font-family:"Times New Roman",serif;color:black">- Ten4 TG<u></u><u></u></span></i></p> <div class="MsoNormal" align="center" style="text-align:center"> <hr size="2" width="100%" align="center"> </div> <div> <div> <p class="MsoNormal">Hi Rafael <u></u><u></u></p> </div> <div> <p class="MsoNormal">This is the return/refund I just emailed you, thanks<br clear="all"> <br clear="all"> <u></u><u></u></p> <div> <div> <p class="MsoNormal"><br> <br> Best regards,<br> Nick Eden <br> HOME PLUS DEALS <br> <a href="http://www.HomePlusDeals.com" target="_blank">www.HomePlusDeals.com</a><br> 800 483 5129<u></u><u></u></p> </div> </div> </div> <div> <p class="MsoNormal"><u></u> <u></u></p> </div> <div> <p class="MsoNormal"><u></u> <u></u></p> <div> <div> <p class="MsoNormal">On Fri, Aug 9, 2024 at 10:46<span style="font-family:Arial,sans-serif"> </span>AM Nick Eden <<a href="mailto:nick@homeplusdeals.com" target="_blank">nick@homeplusdeals.com</a>> wrote:<u></u><u></u></p> </div> <blockquote style="border-top:none;border-right:none;border-bottom:none;border-left:1pt solid rgb(204,204,204);padding:0in 0in 0in 6pt;margin-left:4.8pt;margin-right:0in"> <div> <p class="MsoNormal">Hi Iris,<u></u><u></u></p> </div> <div> <p class="MsoNormal">Can you please check with customer service and advise, these shower doors have been recieved back and they need to issue refund but have not been responding, this reds to be resolved asap, thanks for looking into this<u></u><u></u></p> </div> <div> <p class="MsoNormal"><br clear="all"> <br> <br> <u></u><u></u></p> <div> <div> <p class="MsoNormal"><br> <br> Best regards,<br> Nick Eden <br> HOME PLUS DEALS <br> <a href="http://www.HomePlusDeals.com" target="_blank">www.HomePlusDeals.com</a><br> 800 483 5129<u></u><u></u></p> </div> </div> </div> <div> <p class="MsoNormal"><u></u> <u></u></p> </div> <div> <p class="MsoNormal"><u></u> <u></u></p> <div> <div> <p class="MsoNormal">On Wed, Aug 7, 2024 at 11:15<span style="font-family:Arial,sans-serif"> </span>AM Nick Eden <<a href="mailto:nick@homeplusdeals.com" target="_blank">nick@homeplusdeals.com</a>> wrote:<u></u><u></u></p> </div> <blockquote style="border-top:none;border-right:none;border-bottom:none;border-left:1pt solid rgb(204,204,204);padding:0in 0in 0in 6pt;margin-left:4.8pt;margin-right:0in"> <div> <p class="MsoNormal">Anzzi <u></u><u></u></p> <div> <p class="MsoNormal">This has been received, I have emailed Iris on this as well, please advise ASAP on this since we want to issue them refund for the difference ASAP, I look forward to hearing from you today, please call me at 626 203 3468<u></u><u></u></p> </div> <div> <p class="MsoNormal">Rafael, can you please also call me on this as I know you are very helpful, thanks,<u></u><u></u></p> </div> </div> <div> <div> <p class="MsoNormal"><br clear="all"> <u></u><u></u></p> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <p class="MsoNormal">Best regards,<u></u><u></u></p> </div> <div> <p class="MsoNormal">Nick Eden.<u></u><u></u></p> </div> <div> <p class="MsoNormal"><a href="https://homeplusdeals.com/" target="_blank"><span style="text-decoration:none"><img border="0" width="250" height="100" style="width: 2.6083in; height: 1.0416in;" id="m_-8483380212322332324_x0000_i1041" src="https://cdn8.bigcommerce.com/s-d9g0oj0zhx/images/stencil/250x100/hpd_new_logo_1526422282__18135.original.jpg"></span></a><u></u><u></u></p> </div> <div> <p class="MsoNormal"><b><span style="color:rgb(230,145,56)"> Phone: 1 800 483 5129</span></b><u></u><u></u></p> </div> <div> <p class="MsoNormal"><b><span style="color:rgb(230,145,56)"> Email: <a href="mailto:Nick@HomePlusDeals.com" target="_blank"> Nick@HomePlusDeals.com</a></span></b><u></u><u></u></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <p class="MsoNormal"><u></u> <u></u></p> </div> </div> <p class="MsoNormal"><u></u> <u></u></p> <div> <div> <p class="MsoNormal">On Mon, Jul 29, 2024 at 1:19<span style="font-family:Arial,sans-serif"> </span>PM Nick Eden <<a href="mailto:nick@homeplusdeals.com" target="_blank">nick@homeplusdeals.com</a>> wrote:<u></u><u></u></p> </div> <blockquote style="border-top:none;border-right:none;border-bottom:none;border-left:1pt solid rgb(204,204,204);padding:0in 0in 0in 6pt;margin-left:4.8pt;margin-right:0in"> <div> <p class="MsoNormal">Thanks for the update Allissa, I will check with them to co=nfirm, I will call them to, <u></u><u></u></p> <div> <p class="MsoNormal"><u></u> <u></u></p> </div> <div> <p class="MsoNormal">Ruel, can you please advise on this ASAP? Thanks,<u></u><u></u></p> </div> <div> <p class="MsoNormal"><br clear="all"> <u></u><u></u></p> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <p class="MsoNormal">Best regards,<u></u><u></u></p> </div> <div> <p class="MsoNormal">Nick Eden.<u></u><u></u></p> </div> <div> <p class="MsoNormal"><a href="https://homeplusdeals.com/" target="_blank"><span style="text-decoration:none"><img border="0" width="250" height="100" style="width: 2.6083in; height: 1.0416in;" id="m_-8483380212322332324_x0000_i1040" src="https://cdn8.bigcommerce.com/s-d9g0oj0zhx/images/stencil/250x100/hpd_new_logo_1526422282__18135.original.jpg"></span></a><u></u><u></u></p> </div> <div> <p class="MsoNormal"><b><span style="color:rgb(230,145,56)"> Phone: 1 800 483 5129</span></b><u></u><u></u></p> </div> <div> <p class="MsoNormal"><b><span style="color:rgb(230,145,56)"> Email: <a href="mailto:Nick@HomePlusDeals.com" target="_blank"> Nick@HomePlusDeals.com</a></span></b><u></u><u></u></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <p class="MsoNormal"><u></u> <u></u></p> </div> </div> <p class="MsoNormal"><u></u> <u></u></p> <div> <div> <p class="MsoNormal">On Mon, Jul 29, 2024 at 8:14<span style="font-family:Arial,sans-serif"> </span>AM Glass Doctor of Englewood <<a href="mailto:englewood@glassdoctor.com" target="_blank">englewood@glassdoctor.com</a>> wrote:<u></u><u></u></p> </div> <blockquote style="border-top:none;border-right:none;border-bottom:none;border-left:1pt solid rgb(204,204,204);padding:0in 0in 0in 6pt;margin-left:4.8pt;margin-right:0in"> <div> <div> <div> <p class="MsoNormal">Hi Nick,<u></u><u></u></p> <p class="MsoNormal"> <u></u><u></u></p> <p class="MsoNormal">I just wanted to follow-up and see if there was any progress in the refund process. I received a call from swcorp last week either Monday or Tuesday wanting to confirm the freight carrier that we used for the return and tracking number. Both pieces of information were given at that time. I have CC’d my boss, Darold, into the email thread as he would like to know how the refund will be made. I am assuming the refund will be made back onto the card that was used to make the purchase. Let me know, thank you!<u></u><u></u></p> <p class="MsoNormal"> <u></u><u></u></p> <p class="MsoNormal">Allisa Horkley<u></u><u></u></p> <p class="MsoNormal">Glass Doctor of Englewood <u></u><u></u></p> <p class="MsoNormal">Office Assistant<u></u><u></u></p> <p class="MsoNormal">720-961-5408<u></u><u></u></p> <p class="MsoNormal"> <u></u><u></u></p> <p class="MsoNormal"> <u></u><u></u></p> <p class="MsoNormal"> <u></u><u></u></p> <p class="MsoNormal"> <u></u><u></u></p> <div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in"> <p class="MsoNormal"><b>From:</b> Nick Eden <<a href="mailto:nick@homeplusdeals.com" target="_blank">nick@homeplusdeals.com</a>> <br> <b>Sent:</b> Friday, July 19, 2024 2:46 PM<br> <b>To:</b> Glass Doctor of Englewood <<a href="mailto:Englewood@glassdoctor.com" target="_blank">Englewood@glassdoctor.com</a>>; Rafael Martinez <<a href="mailto:rmartinez@swcorp.com" target="_blank">rmartinez@swcorp.com</a>>; Ruel Joseph <<a href="mailto:messages.3701406.11154177.c26a2afe1c@3701406.email.netsuite.com" target="_blank">messages.3701406.11154177.c26a2afe1c@3701406.email.netsuite.com</a>>; Support <<a href="mailto:arcs@swcorp.com" target="_blank">arcs@swcorp.com</a>><br> <b>Subject:</b> Re: FW: Request #294864: How would you rate the support you received?<u></u><u></u></p> </div> <p class="MsoNormal"> <u></u><u></u></p> <div> <p class="MsoNormal"><br clear="all"> Anzzi can you please confirm as this shows recieved back by you and email me the freight costs both ways and restocking fees so we can refund our client the difference asap since it’s seems to have taken so long, I had reached out via phone yesterday as well and am following up on it <br clear="all"> <u></u><u></u></p> <div> <div> <p class="MsoNormal"><br> <br> Best regards,<br> Nick Eden <br> HOME PLUS DEALS <br> <a href="http://www.HomePlusDeals.com" target="_blank">www.HomePlusDeals.com</a><br> 800 483 5129<u></u><u></u></p> </div> </div> </div> <div> <p class="MsoNormal"> <u></u><u></u></p> </div> <div> <p class="MsoNormal"> <u></u><u></u></p> <div> <div> <p class="MsoNormal">On Mon, Jul 8, 2024 at 11:11<span style="font-family:Arial,sans-serif"> </span>AM Glass Doctor of Englewood <<a href="mailto:englewood@glassdoctor.com" target="_blank">englewood@glassdoctor.com</a>> wrote:<u></u><u></u></p> </div> <blockquote style="border-top:none;border-right:none;border-bottom:none;border-left:1pt solid rgb(204,204,204);padding:0in 0in 0in 6pt;margin:5pt 0in 5pt 4.8pt"> <div> <div> <p class="MsoNormal">Hi Nick,<u></u><u></u></p> <p class="MsoNormal"> <u></u><u></u></p> <p class="MsoNormal">I just wanted to make you aware of what they informed me were the next steps. On my end the it is saying that the showers were delivered on 6/27. I have reached out to see if they have assessed them yet. <u></u><u></u></p> <p class="MsoNormal"> <u></u><u></u></p> <p class="MsoNormal">Allisa Horkley<u></u><u></u></p> <p class="MsoNormal">Glass Doctor of Englewood <u></u><u></u></p> <p class="MsoNormal">Office Assistant<u></u><u></u></p> <p class="MsoNormal">720-961-5408<u></u><u></u></p> <p class="MsoNormal"> <u></u><u></u></p> <p class="MsoNormal"> <u></u><u></u></p> <p class="MsoNormal"> <u></u><u></u></p> <div> <div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in"> <p class="MsoNormal"><b>From:</b> Home Products <<a href="mailto:support@homeproducts.zendesk.com" target="_blank">support@homeproducts.zendesk.com</a>> <br> <b>Sent:</b> Wednesday, June 26, 2024 4:01 PM<br> <b>To:</b> Glass Doctor of Englewood <<a href="mailto:englewood@glassdoctor.com" target="_blank">englewood@glassdoctor.com</a>><br> <b>Subject:</b> Request #294864: How would you rate the support you received?<u></u><u></u></p> </div> </div> <p class="MsoNormal"> <u></u><u></u></p> <div> <p><span style="font-size:9pt;font-family:Verdana,sans-serif;color:rgb(68,68,68)">Hello englewood,</span><u></u><u></u></p> <p><span style="font-size:9pt;font-family:Verdana,sans-serif;color:rgb(68,68,68)">We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:</span><u></u><u></u></p> <table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%;background:rgb(249,249,249);border-collapse:collapse"> <tbody> <tr> <td style="padding:3.75pt"> <div align="center"> <table border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse"> <tbody> <tr> <td style="padding:11.25pt 0in 3.75pt"> <p class="MsoNormal" style="line-height:18pt"> <b><span style="font-family:Arial,sans-serif;color:rgb(85,85,85)">How would you rate the support you received?</span></b><u></u><u></u></p> </td> </tr> </tbody> </table> </div> </td> </tr> <tr> <td style="padding:3.75pt"> <div align="center"> <table border="0" cellspacing="0" cellpadding="0" style="max-width:375pt;border-collapse:collapse;min-width:380px"> <tbody> <tr> <td style="padding:0in"> <p class="MsoNormal" align="center" style="text-align:center"> <a href="https://zendesk.sweethawk.co/tickets/294864/survey?csat_score=0&user_token=qW1UJUy4v8dmrRT3zs7T7Fx8&account_token=DNE7Q5RFDPuCwkpH55JHmguP&locale=en-US" target="_blank"><span style="text-decoration:none"><img border="0" width="35" height="35" style="width: 0.3666in; height: 0.3666in;" id="m_-8483380212322332324_x0000_i1039" src="https://d3f9hkvhn4srjb.cloudfront.net/assets/survey/0g-df54678f341ce09001ab945430bba15ad44a919944bae3670c913465b84cbae9.png" alt="0"></span></a><u></u><u></u></p> </td> <td style="padding:0in"> <p class="MsoNormal" align="center" style="text-align:center"> <a href="https://zendesk.sweethawk.co/tickets/294864/survey?csat_score=1&user_token=qW1UJUy4v8dmrRT3zs7T7Fx8&account_token=DNE7Q5RFDPuCwkpH55JHmguP&locale=en-US" target="_blank"><span style="text-decoration:none"><img border="0" width="35" height="35" style="width: 0.3666in; height: 0.3666in;" id="m_-8483380212322332324_x0000_i1038" src="https://d3f9hkvhn4srjb.cloudfront.net/assets/survey/1g-af9815b2abc3cc087a6385909a431848951f2160609ef65920d1c8c6fae13cae.png" alt="1"></span></a><u></u><u></u></p> </td> <td style="padding:0in"> <p class="MsoNormal" align="center" style="text-align:center"> <a href="https://zendesk.sweethawk.co/tickets/294864/survey?csat_score=2&user_token=qW1UJUy4v8dmrRT3zs7T7Fx8&account_token=DNE7Q5RFDPuCwkpH55JHmguP&locale=en-US" target="_blank"><span style="text-decoration:none"><img border="0" width="35" height="35" style="width: 0.3666in; height: 0.3666in;" id="m_-8483380212322332324_x0000_i1037" src="https://d3f9hkvhn4srjb.cloudfront.net/assets/survey/2g-c6c70ff46119b80baff56762b679a2a3479747c0d88f6061e13ed31d820e9fa2.png" alt="2"></span></a><u></u><u></u></p> </td> <td style="padding:0in"> <p class="MsoNormal" align="center" style="text-align:center"> <a href="https://zendesk.sweethawk.co/tickets/294864/survey?csat_score=3&user_token=qW1UJUy4v8dmrRT3zs7T7Fx8&account_token=DNE7Q5RFDPuCwkpH55JHmguP&locale=en-US" target="_blank"><span style="text-decoration:none"><img border="0" width="35" height="35" style="width: 0.3666in; height: 0.3666in;" id="m_-8483380212322332324_x0000_i1036" src="https://d3f9hkvhn4srjb.cloudfront.net/assets/survey/3g-c5bcb1cbfb46c77b4a89917410f90315ed2ee7807b783f62e4fe2ea83810e7cd.png" alt="3"></span></a><u></u><u></u></p> </td> <td style="padding:0in"> <p class="MsoNormal" align="center" style="text-align:center"> <a href="https://zendesk.sweethawk.co/tickets/294864/survey?csat_score=4&user_token=qW1UJUy4v8dmrRT3zs7T7Fx8&account_token=DNE7Q5RFDPuCwkpH55JHmguP&locale=en-US" target="_blank"><span style="text-decoration:none"><img border="0" width="35" height="35" style="width: 0.3666in; height: 0.3666in;" id="m_-8483380212322332324_x0000_i1035" src="https://d3f9hkvhn4srjb.cloudfront.net/assets/survey/4g-856efb2bff04aa63dd38cd5c7112eeda6af3f7ccb105934e7df00f08ac09ffd1.png" alt="4"></span></a><u></u><u></u></p> </td> <td style="padding:0in"> <p class="MsoNormal" align="center" style="text-align:center"> <a href="https://zendesk.sweethawk.co/tickets/294864/survey?csat_score=5&user_token=qW1UJUy4v8dmrRT3zs7T7Fx8&account_token=DNE7Q5RFDPuCwkpH55JHmguP&locale=en-US" target="_blank"><span style="text-decoration:none"><img border="0" width="35" height="35" style="width: 0.3666in; height: 0.3666in;" id="m_-8483380212322332324_x0000_i1034" src="https://d3f9hkvhn4srjb.cloudfront.net/assets/survey/5g-1d8a7c9253a471450c45fb1f0123f246f991a5621c07838586c9ba7d879d7d7c.png" alt="5"></span></a><u></u><u></u></p> </td> <td style="padding:0in"> <p class="MsoNormal" align="center" style="text-align:center"> <a href="https://zendesk.sweethawk.co/tickets/294864/survey?csat_score=6&user_token=qW1UJUy4v8dmrRT3zs7T7Fx8&account_token=DNE7Q5RFDPuCwkpH55JHmguP&locale=en-US" target="_blank"><span style="text-decoration:none"><img border="0" width="35" height="35" style="width: 0.3666in; height: 0.3666in;" id="m_-8483380212322332324_x0000_i1033" src="https://d3f9hkvhn4srjb.cloudfront.net/assets/survey/6g-4c5c0019ad5eb430c9a111bf4eaeb6ff2603d37b37d3a56776ad402e4aa5c459.png" alt="6"></span></a><u></u><u></u></p> </td> <td style="padding:0in"> <p class="MsoNormal" align="center" style="text-align:center"> <a href="https://zendesk.sweethawk.co/tickets/294864/survey?csat_score=7&user_token=qW1UJUy4v8dmrRT3zs7T7Fx8&account_token=DNE7Q5RFDPuCwkpH55JHmguP&locale=en-US" target="_blank"><span style="text-decoration:none"><img border="0" width="35" height="35" style="width: 0.3666in; height: 0.3666in;" id="m_-8483380212322332324_x0000_i1032" src="https://d3f9hkvhn4srjb.cloudfront.net/assets/survey/7g-de6b83c0e7939b896c58cba0dceb449388c6caa5f4ef9caab2a666f23ce13078.png" alt="7"></span></a><u></u><u></u></p> </td> <td style="padding:0in"> <p class="MsoNormal" align="center" style="text-align:center"> <a href="https://zendesk.sweethawk.co/tickets/294864/survey?csat_score=8&user_token=qW1UJUy4v8dmrRT3zs7T7Fx8&account_token=DNE7Q5RFDPuCwkpH55JHmguP&locale=en-US" target="_blank"><span style="text-decoration:none"><img border="0" width="35" height="35" style="width: 0.3666in; height: 0.3666in;" id="m_-8483380212322332324_x0000_i1031" src="https://d3f9hkvhn4srjb.cloudfront.net/assets/survey/8g-eadfe259a1fb005457d38d84119ea889ae8a1eba39641334c37fa42c46cc508d.png" alt="8"></span></a><u></u><u></u></p> </td> <td style="padding:0in"> <p class="MsoNormal" align="center" style="text-align:center"> <a href="https://zendesk.sweethawk.co/tickets/294864/survey?csat_score=9&user_token=qW1UJUy4v8dmrRT3zs7T7Fx8&account_token=DNE7Q5RFDPuCwkpH55JHmguP&locale=en-US" target="_blank"><span style="text-decoration:none"><img border="0" width="35" height="35" style="width: 0.3666in; height: 0.3666in;" id="m_-8483380212322332324_x0000_i1030" src="https://d3f9hkvhn4srjb.cloudfront.net/assets/survey/9g-fcc25ac59d6a4f418c09002e43b938ff12c8e8e1ebc17ecd4931359540c77f4a.png" alt="9"></span></a><u></u><u></u></p> </td> <td style="padding:0in"> <p class="MsoNormal" align="center" style="text-align:center"> <a href="https://zendesk.sweethawk.co/tickets/294864/survey?csat_score=10&user_token=qW1UJUy4v8dmrRT3zs7T7Fx8&account_token=DNE7Q5RFDPuCwkpH55JHmguP&locale=en-US" target="_blank"><span style="text-decoration:none"><img border="0" width="35" height="35" style="width: 0.3666in; height: 0.3666in;" id="m_-8483380212322332324_x0000_i1029" src="https://d3f9hkvhn4srjb.cloudfront.net/assets/survey/10g-bd03668ea4a3004aa04e23b8ff8ccf205e5fb6eb301d09368d2712ddcf90be8f.png" alt="10"></span></a><u></u><u></u></p> </td> </tr> </tbody> </table> </div> </td> </tr> <tr> <td style="padding:3.75pt"> <div align="center"> <table border="0" cellspacing="0" cellpadding="0" style="max-width:375pt;border-collapse:collapse;min-width:380px"> <tbody> <tr> <td nowrap style="padding:0.75pt 0.75pt 11.25pt"> <p><span style="font-family:Arial,sans-serif;color:rgb(85,85,85)">Not at all satisfied</span><u></u><u></u></p> </td> <td width="100%" style="width:100%;padding:0.75pt 0.75pt 11.25pt"></td> <td nowrap style="padding:0.75pt 0.75pt 11.25pt"> <p><span style="font-family:Arial,sans-serif;color:rgb(85,85,85)">Extremely satisfied</span><u></u><u></u></p> </td> </tr> </tbody> </table> </div> </td> </tr> </tbody> </table> <p class="MsoNormal" style="margin-bottom:12pt"><span style="font-size:9pt;font-family:Verdana,sans-serif;color:rgb(68,68,68)"> </span><u></u><u></u></p> <p><span style="font-size:9pt;font-family:Verdana,sans-serif;color:rgb(68,68,68)">Here's a reminder of what this request was about:</span><u></u><u></u></p> <div style="margin-top:18.75pt"> <table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%;border-collapse:collapse"> <tbody> <tr> <td width="100%" style="width:100%;border-right:none;border-bottom:none;border-left:none;border-top:1pt dotted rgb(197,197,197);padding:11.25pt 0in"> <table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%;border-collapse:collapse"> <tbody> <tr> <td width="40" valign="top" style="width:30pt;padding:0in 11.25pt"> <p class="MsoNormal"><img border="0" width="40" height="40" style="width: 0.4166in; height: 0.4166in;" id="m_-8483380212322332324_x0000_i1028" src="https://homeproducts.zendesk.com/images/2016/default-avatar-80.png"><u></u><u></u></p> </td> <td width="100%" valign="top" style="width:100%;padding:0in"> <p style="margin:0in;line-height:13.5pt"><strong><span style="font-size:11.5pt;font-family:"Lucida Sans Unicode",sans-serif;color:rgb(27,29,30)">Ruel</span></strong><span style="font-size:11.5pt;font-family:"Lucida Sans Unicode",sans-serif;color:rgb(27,29,30)"> (Home Products) </span><u></u><u></u></p> <p style="margin-bottom:11.25pt;line-height:18.75pt"><span style="font-size:10pt;font-family:"Lucida Sans Unicode",sans-serif;color:rgb(187,187,187)">Jun 26, 2024, 16:59 EDT </span><u></u><u></u></p> <div style="margin-top:11.25pt;margin-bottom:11.25pt"> <p class="MsoNormal" style="line-height:16.5pt"> <span style="color:rgb(43,46,47)">Hello,<br> <br> Once received in our warehouse, our team will check the items and notify our accounting team to process the refund.<br> <br> The refund will be provided to you by Nick (Home Plus Deals) since this was purchased through them.</span><u></u><u></u></p> <div> <p style="margin-bottom:11.25pt;line-height:16.5pt"><span style="color:rgb(43,46,47)">Kind Regards,<br> Customer Support</span><u></u><u></u></p> </div> </div> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> <p class="MsoNormal"><span style="font-size:9pt;font-family:Verdana,sans-serif;color:rgb(68,68,68)"> </span><u></u><u></u></p> <table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%;border-collapse:collapse"> <tbody> <tr> <td width="100%" style="width:100%;border-right:none;border-bottom:none;border-left:none;border-top:1pt dotted rgb(197,197,197);padding:11.25pt 0in"> <table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%;border-collapse:collapse"> <tbody> <tr> <td width="40" valign="top" style="width:30pt;padding:0in 11.25pt"> <p class="MsoNormal"><img border="0" width="40" height="40" style="width: 0.4166in; height: 0.4166in;" id="m_-8483380212322332324_x0000_i1027" src="https://homeproducts.zendesk.com/images/2016/default-avatar-80.png"><u></u><u></u></p> </td> <td width="100%" valign="top" style="width:100%;padding:0in"> <p style="margin:0in;line-height:13.5pt"><strong><span style="font-size:11.5pt;font-family:"Lucida Sans Unicode",sans-serif;color:rgb(27,29,30)">Jhon Quintero</span></strong><span style="font-size:11.5pt;font-family:"Lucida Sans Unicode",sans-serif;color:rgb(27,29,30)"> (Home Products) </span><u></u><u></u></p> <p style="margin-bottom:11.25pt;line-height:18.75pt"><span style="font-size:10pt;font-family:"Lucida Sans Unicode",sans-serif;color:rgb(187,187,187)">Jun 26, 2024, 14:17 EDT </span><u></u><u></u></p> <div style="margin-top:11.25pt;margin-bottom:11.25pt"> <p class="MsoNormal" style="line-height:16.5pt"> <span style="color:rgb(43,46,47)">Hello englewood,<br> <br> Your ticket was reviewed and assigned to the correct department. Please expect a reply from one of our agents shortly. <br> <br> Please feel free to reply back to this ticket with any other information regarding the inquiry. </span><u></u><u></u></p> </div> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> <p class="MsoNormal"><span style="font-size:9pt;font-family:Verdana,sans-serif;color:rgb(68,68,68)"> </span><u></u><u></u></p> <table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%;border-collapse:collapse"> <tbody> <tr> <td width="100%" style="width:100%;border-right:none;border-bottom:none;border-left:none;border-top:1pt dotted rgb(197,197,197);padding:11.25pt 0in"> <table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%;border-collapse:collapse"> <tbody> <tr> <td width="40" valign="top" style="width:30pt;padding:0in 11.25pt"> <p class="MsoNormal"><img border="0" width="40" height="40" style="width: 0.4166in; height: 0.4166in;" id="m_-8483380212322332324_x0000_i1026" src="https://homeproducts.zendesk.com/images/2016/default-avatar-80.png"><u></u><u></u></p> </td> <td width="100%" valign="top" style="width:100%;padding:0in"> <p style="margin:0in;line-height:13.5pt"><strong><span style="font-size:11.5pt;font-family:"Lucida Sans Unicode",sans-serif;color:rgb(27,29,30)">englewood</span></strong><span style="font-size:11.5pt;font-family:"Lucida Sans Unicode",sans-serif;color:rgb(27,29,30)"> </span><u></u><u></u></p> <p style="margin-bottom:11.25pt;line-height:18.75pt"><span style="font-size:10pt;font-family:"Lucida Sans Unicode",sans-serif;color:rgb(187,187,187)">Jun 26, 2024, 12:02 EDT </span><u></u><u></u></p> <div style="margin-top:11.25pt;margin-bottom:11.25pt"> <div> <p class="MsoNormal" style="line-height:16.5pt"> <span style="color:rgb(43,46,47)">This is a follow-up to your previous request <a href="https://homeproducts.zendesk.com/hc/requests/292042" target="_blank"> #292042</a> "Re: Follow up on your order..."</span><u></u><u></u></p> </div> <p style="margin:0in;line-height:16.5pt"><span style="color:rgb(43,46,47)">Hi Ruel.</span><u></u><u></u></p> <p style="margin:0in;line-height:16.5pt"><span style="color:rgb(43,46,47)"> </span><u></u><u></u></p> <p style="margin:0in;line-height:16.5pt"><span style="color:rgb(43,46,47)">The 11 showers are on there way to the Miami, FL location. The tracking is saying that as of 6/24/24 the showers are in Miami, FL being processed at the freight location. How long after the returning of the showers will it take for the refund to be processed? </span><u></u><u></u></p> <p style="margin:0in;line-height:16.5pt"><span style="color:rgb(43,46,47)"> </span><u></u><u></u></p> <p style="margin:0in;line-height:16.5pt"><span style="color:rgb(43,46,47)">Allisa Horkley</span><u></u><u></u></p> <p style="margin:0in;line-height:16.5pt"><span style="color:rgb(43,46,47)">Glass Doctor of Englewood </span><u></u><u></u></p> <p style="margin:0in;line-height:16.5pt"><span style="color:rgb(43,46,47)">Office Assistant</span><u></u><u></u></p> <p style="margin:0in;line-height:16.5pt"><span style="color:rgb(43,46,47)">720-961-5408</span><u></u><u></u></p> <p style="margin:0in;line-height:16.5pt"><span style="color:rgb(43,46,47)"> </span><u></u><u></u></p> <p style="margin:0in;line-height:16.5pt"><span style="color:rgb(43,46,47)"> </span><u></u><u></u></p> <p style="margin:0in;line-height:16.5pt"><span style="color:rgb(43,46,47)"> </span><u></u><u></u></p> <p style="margin:0in;line-height:16.5pt"><span style="color:rgb(43,46,47)"> </span><u></u><u></u></p> </div> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </div> </div> <div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(238,238,238);padding:8pt 0in 0in;margin-top:7.5pt;margin-bottom:10.5pt"> <p class="MsoNormal"><span style="font-size:9pt;font-family:Verdana,sans-serif;color:rgb(170,170,170)">This email is a service from Home Products. Delivered by <a href="https://www.zendesk.com/support/?utm_campaign=text&utm_content=SWCorp&utm_medium=poweredbyzendesk&utm_source=email-notification" target="_blank"> <span style="color:black">Zendesk</span></a> </span><u></u><u></u></p> </div> <p class="MsoNormal"><span style="color:white">[MZ7K5M-XZWJ4]</span> <u></u><u></u></p> </div> </div> </blockquote> </div> </div> </div> </div> </div> </blockquote> </div> </blockquote> </div> </blockquote> </div> </div> </blockquote> </div> </div> </div> </div> </div> </div></blockquote></div>
Messagedatemessagedate_dt: Aug 14, 2024
Previewpreview: No
Recipientrecipient: Ruel Joseph
Recipientemailrecipientemail: rmartinez@swcorp.com; Englewood@glassdoctor.com; rjoseph@swcorp.com; arcs@swcorp.com
Recipientsrecipients: [{"emailAddress":"rmartinez@swcorp.com","type":"TO"},{"emailAddress":"Englewood@glassdoctor.com","type":"TO"},{"emailAddress":"rjoseph@swcorp.com","entityName":"Ruel Joseph","entityId":1540079,"type":"TO"},{"emailAddress":"arcs@swcorp.com","type":"TO"}]
Subjectsubject: Re: FW: Request #294864: How would you rate the support you received?
Templatetypetemplatetype: EMAIL
Timetime: 4:46 pm
Transactiontransaction: 26200888
Typetype: crmmessage

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Re: FW: Request #294864: How would you rate the support you received?

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