| 4 |
Jan 2017 |
3 |
Shari Fitzgerald |
6 |
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Standard Note Form |
-900 |
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10/8/2018 |
10/8/2018 12:00:00 AM |
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4 |
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testing |
12:35 pm |
Period Jan 2017 Reopened: Justification |
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note |
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e=T&id=4 |
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note |
10/8/2018 12:35 pm |
| 6 |
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MIRIAM SANTIAGO |
686 |
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Standard Note Form |
-900 |
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1/15/2019 |
1/15/2019 12:00:00 AM |
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Email from Installer |
1662 |
6 |
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1 |
10:19 am |
137817 |
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note |
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e=T&id=6 |
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note |
1/15/2019 10:24 am |
| 7 |
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MIRIAM SANTIAGO |
686 |
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Standard Note Form |
-900 |
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1/15/2019 |
1/15/2019 12:00:00 AM |
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Email |
1663 |
7 |
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1 |
10:32 am |
137817 |
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note |
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e=T&id=7 |
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note |
1/15/2019 10:34 am |
| 8 |
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RUDY SABALZA |
685 |
42999 Patricia D'Argenio |
600 |
Standard Note Form |
-900 |
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1/16/2019 |
1/16/2019 12:00:00 AM |
Incoming |
1 |
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8 |
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Spoke to the customer the tub wasnt leaking causing a massive leak on the floor, advised the customer she wasnt in labor warr and was ok on paying approved by upper management to send her parts for good faith. Replacement ref#171894 waiting for approval give the customer of a local plumber will schedule on her own. |
12:19 pm |
42999-Patricia D'Argenio |
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Phone Call |
8 |
note |
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e=T&id=8 |
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LIST_CASE |
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note |
1/16/2019 12:21 pm |
| 9 |
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OSCAR VILLEGAS |
2058 |
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Standard Note Form |
-900 |
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1/16/2019 |
1/16/2019 12:00:00 AM |
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Larry |
1668 |
9 |
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2 |
2:59 pm |
Pictures |
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note |
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e=T&id=9 |
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note |
1/16/2019 3:03 pm |
| 10 |
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RUDY SABALZA |
685 |
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Standard Note Form |
-900 |
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1/19/2019 |
1/19/2019 12:00:00 AM |
Incoming |
1 |
918 |
2508 |
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10 |
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Refinish repair due to the location we have another project for refinish ref#141891 going to offer the same project to the repair companies need repair notes from the customer. |
1:46 pm |
killing two Birds one stone |
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E-mail |
3 |
note |
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e=T&id=10 |
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LIST_CUSTJOB |
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F |
note |
1/19/2019 1:48 pm |
| 11 |
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RUDY SABALZA |
685 |
146378 - Aranda |
328 |
Standard Note Form |
-900 |
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1/21/2019 |
1/21/2019 12:00:00 AM |
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11 |
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parts has been picked and packed email was sent to upper management for approval on releasing. |
10:05 am |
update 1/21/19 |
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E-mail |
3 |
note |
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e=T&id=11 |
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LIST_CASE |
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F |
note |
1/21/2019 10:07 am |
| 12 |
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RUDY SABALZA |
685 |
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Standard Note Form |
-900 |
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1/21/2019 |
1/21/2019 12:00:00 AM |
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872 |
2462 |
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12 |
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Tracking number: 456414319810 ETD 1/22/19 8PM |
11:21 am |
repair parts |
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note |
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e=T&id=12 |
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LIST_CUSTJOB |
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F |
note |
1/21/2019 11:22 am |
| 13 |
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RUDY SABALZA |
685 |
Nancy Brown-135787 |
727 |
Standard Note Form |
-900 |
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1/21/2019 |
1/21/2019 12:00:00 AM |
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13 |
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Spoke to the customer regarding a crack on the top trim
repair notes
-new con ( not finished)
-the tub is installed and the bathroom isn't finished
-Customer revd the tub
-Aug was installed
-12/15 noticed the crack from the contractor
-walk around was done no crack was reported the day of delivery
-needs to be scheduled
***RIP***
12/28 RJS |
11:35 am |
Repair notes 135787 Brown |
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note |
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e=T&id=13 |
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LIST_CASE |
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F |
note |
1/21/2019 11:35 am |
| 14 |
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MELISSA VIERA |
679 |
technical suppport |
1195 |
Standard Note Form |
-900 |
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1/21/2019 |
1/21/2019 12:00:00 AM |
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14 |
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CS called back for tech |
11:42 am |
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note |
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e=T&id=14 |
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LIST_CALL |
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F |
note |
1/21/2019 11:43 am |
| 15 |
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MELISSA VIERA |
679 |
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Standard Note Form |
-900 |
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1/28/2019 |
1/28/2019 12:00:00 AM |
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1361 |
2965 |
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15 |
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Sold 3060WI $1976.52 ref 175863 |
9:33 am |
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note |
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e=T&id=15 |
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LIST_CUSTJOB |
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F |
note |
1/28/2019 9:33 am |
| 16 |
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MELISSA VIERA |
679 |
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Standard Note Form |
-900 |
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1/28/2019 |
1/28/2019 12:00:00 AM |
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1459 |
3065 |
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16 |
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confirmed order with Jonathon...Upgraded to White glove shipping |
4:22 pm |
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note |
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e=T&id=16 |
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LIST_CUSTJOB |
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F |
note |
1/28/2019 4:23 pm |
| 17 |
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MELISSA VIERA |
679 |
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Standard Note Form |
-900 |
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1/28/2019 |
1/28/2019 12:00:00 AM |
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1525 |
3137 |
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17 |
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called with questions on door size |
6:02 pm |
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note |
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e=T&id=17 |
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LIST_CUSTJOB |
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F |
note |
1/28/2019 6:02 pm |
| 18 |
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RUDY SABALZA |
685 |
Jenny Somekh 124057 |
462 |
Standard Note Form |
-900 |
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1/31/2019 |
1/31/2019 12:00:00 AM |
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18 |
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Reply was sent |
3:48 pm |
CHANGE Reply To Customer |
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System Logged Note |
1 |
note |
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e=T&id=18 |
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F |
note |
1/31/2019 3:48 pm |
| 19 |
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LATOYA TUCKER |
688 |
TROUBLESHOOT |
3312 |
Standard Note Form |
-900 |
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2/2/2019 |
2/2/2019 12:00:00 AM |
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19 |
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Reply was sent |
9:47 am |
CHANGE Reply To Customer |
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System Logged Note |
1 |
note |
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e=T&id=19 |
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F |
note |
2/2/2019 9:47 am |
| 20 |
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LATOYA TUCKER |
688 |
172315 William Garretson...Nova Tub damage |
3208 |
Standard Note Form |
-900 |
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2/2/2019 |
2/2/2019 12:00:00 AM |
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20 |
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Reply was sent |
10:03 am |
CHANGE Reply To Customer |
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System Logged Note |
1 |
note |
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e=T&id=20 |
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F |
note |
2/2/2019 10:03 am |
| 21 |
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LATOYA TUCKER |
688 |
order status |
5235 |
Standard Note Form |
-900 |
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2/2/2019 |
2/2/2019 12:00:00 AM |
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21 |
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Reply was sent |
10:12 am |
CHANGE Reply To Customer |
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System Logged Note |
1 |
note |
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e=T&id=21 |
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F |
note |
2/2/2019 10:12 am |
| 22 |
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LATOYA TUCKER |
688 |
ORDER STATUS |
1131 |
Standard Note Form |
-900 |
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2/2/2019 |
2/2/2019 12:00:00 AM |
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22 |
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Reply was sent |
11:29 am |
CHANGE Reply To Customer |
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System Logged Note |
1 |
note |
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e=T&id=22 |
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F |
note |
2/2/2019 11:29 am |
| 23 |
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RUDY SABALZA |
685 |
135787 Nancy brown |
1230 |
Standard Note Form |
-900 |
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2/2/2019 |
2/2/2019 12:00:00 AM |
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23 |
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Reply was sent |
1:59 pm |
CHANGE Reply To Customer |
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System Logged Note |
1 |
note |
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e=T&id=23 |
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F |
note |
2/2/2019 1:59 pm |
| 24 |
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RUDY SABALZA |
685 |
141891-Vaughn Law |
1052 |
Standard Note Form |
-900 |
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2/2/2019 |
2/2/2019 12:00:00 AM |
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24 |
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Reply was sent |
2:38 pm |
CHANGE Reply To Customer |
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System Logged Note |
1 |
note |
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e=T&id=24 |
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F |
note |
2/2/2019 2:38 pm |
| 25 |
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RUDY SABALZA |
685 |
148868-Mark Gruber |
35672 |
Standard Note Form |
-900 |
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2/4/2019 |
2/4/2019 12:00:00 AM |
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25 |
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Reply was sent |
9:49 am |
CHANGE Reply To Customer |
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System Logged Note |
1 |
note |
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e=T&id=25 |
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F |
note |
2/4/2019 9:49 am |
| 26 |
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RUDY SABALZA |
685 |
84684-David Alvey |
40557 |
Standard Note Form |
-900 |
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2/4/2019 |
2/4/2019 12:00:00 AM |
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26 |
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Reply was sent |
3:01 pm |
CHANGE Reply To Customer |
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System Logged Note |
1 |
note |
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e=T&id=26 |
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F |
note |
2/4/2019 3:01 pm |
| 27 |
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RUDY SABALZA |
685 |
146023-Jane Walters |
43185 |
Standard Note Form |
-900 |
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2/4/2019 |
2/4/2019 12:00:00 AM |
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27 |
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Reply was sent |
5:51 pm |
CHANGE Reply To Customer |
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System Logged Note |
1 |
note |
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e=T&id=27 |
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F |
note |
2/4/2019 5:51 pm |
| 28 |
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Daniel Hyman |
18 |
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Standard Note Form |
-900 |
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2/4/2019 |
2/4/2019 12:00:00 AM |
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2511 |
1928 |
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28 |
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Payment processed thru Authorize.net not Cybersource |
7:35 pm |
Payment processed thru Authorize.net not Cybersource |
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Payment #PYMTSWC15 |
27719 |
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note |
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e=T&id=28 |
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TRAN_CUSTPYMT |
|
F |
note |
2/4/2019 7:36 pm |
| 29 |
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RUDY SABALZA |
685 |
110603- Memie Sullivan |
38120 |
Standard Note Form |
-900 |
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2/5/2019 |
2/5/2019 12:00:00 AM |
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29 |
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Reply was sent |
11:09 am |
CHANGE Reply To Customer |
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System Logged Note |
1 |
note |
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e=T&id=29 |
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F |
note |
2/5/2019 11:09 am |
| 30 |
|
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RUDY SABALZA |
685 |
130180-Tim Junker |
9599 |
Standard Note Form |
-900 |
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2/5/2019 |
2/5/2019 12:00:00 AM |
Outgoing |
2 |
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30 |
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Quote form was signed for $327 the invoice was less was for $307.00 please pay the invoice amount this will be split in half with Pinnacle |
11:50 am |
130180-Timothy Junker |
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Note |
7 |
note |
|
e=T&id=30 |
|
LIST_CASE |
|
F |
note |
2/5/2019 11:52 am |
| 32 |
|
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RUDY SABALZA |
685 |
RJS-Villa |
52882 |
Standard Note Form |
-900 |
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2/5/2019 |
2/5/2019 12:00:00 AM |
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32 |
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Reply was sent |
3:54 pm |
CHANGE Reply To Customer |
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System Logged Note |
1 |
note |
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e=T&id=32 |
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F |
note |
2/5/2019 3:54 pm |
| 33 |
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RUDY SABALZA |
685 |
RJS-Villa |
52882 |
Standard Note Form |
-900 |
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2/5/2019 |
2/5/2019 12:00:00 AM |
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33 |
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Reply was sent |
4:02 pm |
CHANGE Reply To Customer |
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System Logged Note |
1 |
note |
|
e=T&id=33 |
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F |
note |
2/5/2019 4:02 pm |
| 34 |
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MIRIAM SANTIAGO |
686 |
|
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Standard Note Form |
-900 |
|
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2/6/2019 |
2/6/2019 12:00:00 AM |
|
|
2511 |
1928 |
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34 |
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Janie for Wayfair called requesting Order Status. Informed that tub is MTO. Information provided. MS 2-6-19 |
10:01 am |
Janie - Wayfair |
|
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Sales Order #SOSWC282 |
27915 |
Note |
7 |
note |
|
e=T&id=34 |
|
TRAN_SALESORD |
|
F |
note |
2/6/2019 10:10 am |
| 35 |
|
|
MIRIAM SANTIAGO |
686 |
|
|
Standard Note Form |
-900 |
|
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|
2/6/2019 |
2/6/2019 12:00:00 AM |
|
|
5000 |
50 |
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35 |
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Shenikah from Lowes called and informed that product had shipped out and provided tracking information. MS 2-6-19 |
10:29 am |
Order Status |
|
|
Sales Order #178512 |
25933 |
Note |
7 |
note |
|
e=T&id=35 |
|
TRAN_SALESORD |
|
F |
note |
2/6/2019 12:53 pm |
| 36 |
|
|
MIRIAM SANTIAGO |
686 |
|
|
Standard Note Form |
-900 |
|
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|
2/6/2019 |
2/6/2019 12:00:00 AM |
|
|
5000 |
50 |
|
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|
36 |
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Eric is informing that customer is traveling from 2/7/19 thru 2/11/19. Customer will be back on 2/12/19 |
12:53 pm |
Eric - Lowes |
|
|
Sales Order #SOSWC409 |
28412 |
Note |
7 |
note |
|
e=T&id=36 |
|
TRAN_SALESORD |
|
F |
note |
2/6/2019 12:54 pm |
| 37 |
|
|
JUSTIN E SEXTON |
586 |
|
|
Standard Note Form |
-900 |
|
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2/6/2019 |
2/6/2019 12:00:00 AM |
Incoming |
1 |
1854 |
3903 |
|
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|
37 |
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|
Must ship UPS overnight per Ira Schwartz |
2:21 pm |
Shipping instructions |
|
|
Sales Order #SOSWC604 |
31844 |
Note |
7 |
note |
|
e=T&id=37 |
|
TRAN_SALESORD |
|
F |
note |
2/18/2019 9:09 am |
| 38 |
|
|
MIRIAM SANTIAGO |
686 |
|
|
Standard Note Form |
-900 |
|
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|
|
2/6/2019 |
2/6/2019 12:00:00 AM |
|
|
5000 |
50 |
|
|
|
38 |
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|
Eric from Lowes called requesting update of order. Provided Order #. MS 2-6-19 |
2:54 pm |
Order Status |
|
|
Sales Order #SOSWC409 |
28412 |
Note |
7 |
note |
|
e=T&id=38 |
|
TRAN_SALESORD |
|
F |
note |
2/6/2019 2:55 pm |
| 39 |
|
|
HORTENCIA SESKER |
2059 |
PO 101817086 |
11817 |
Standard Note Form |
-900 |
|
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2/6/2019 |
2/6/2019 12:00:00 AM |
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39 |
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|
Reply was sent |
4:20 pm |
CHANGE Reply To Customer |
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System Logged Note |
1 |
note |
|
e=T&id=39 |
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|
F |
note |
2/6/2019 4:20 pm |
| 40 |
|
|
MIRIAM SANTIAGO |
686 |
|
|
Standard Note Form |
-900 |
|
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|
2/6/2019 |
2/6/2019 12:00:00 AM |
|
|
5000 |
50 |
|
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|
40 |
|
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|
|
Eric from Lowes called to verify status. MS 2-6-19 |
5:14 pm |
Order Status |
|
|
Sales Order #178493 |
25927 |
Note |
7 |
note |
|
e=T&id=40 |
|
TRAN_SALESORD |
|
F |
note |
2/6/2019 5:15 pm |
| 41 |
|
|
RUDY SABALZA |
685 |
Jim Nelson |
65962 |
Standard Note Form |
-900 |
|
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|
|
2/8/2019 |
2/8/2019 12:00:00 AM |
|
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|
41 |
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|
Reply was sent |
5:58 pm |
CHANGE Reply To Customer |
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|
|
System Logged Note |
1 |
note |
|
e=T&id=41 |
|
|
|
F |
note |
2/8/2019 5:58 pm |
| 42 |
|
|
JUSTIN E SEXTON |
586 |
DAMAGED |
1262 |
Standard Note Form |
-900 |
|
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|
|
2/11/2019 |
2/11/2019 12:00:00 AM |
|
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|
42 |
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|
Reply was sent |
9:47 am |
CHANGE Reply To Customer |
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|
System Logged Note |
1 |
note |
|
e=T&id=42 |
|
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|
F |
note |
2/11/2019 9:47 am |
| 43 |
|
|
JUSTIN E SEXTON |
586 |
Attn Vanessa/ref 147354/Spalding |
38324 |
Standard Note Form |
-900 |
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2/11/2019 |
2/11/2019 12:00:00 AM |
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43 |
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Reply was sent |
1:11 pm |
CHANGE Reply To Customer |
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System Logged Note |
1 |
note |
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e=T&id=43 |
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F |
note |
2/11/2019 1:11 pm |
| 44 |
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JUSTIN E SEXTON |
586 |
Door does not seal completely |
65733 |
Standard Note Form |
-900 |
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2/11/2019 |
2/11/2019 12:00:00 AM |
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44 |
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Reply was sent |
1:14 pm |
CHANGE Reply To Customer |
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System Logged Note |
1 |
note |
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e=T&id=44 |
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F |
note |
2/11/2019 1:14 pm |
| 45 |
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|
JUSTIN E SEXTON |
586 |
163052-Amy Carney |
65957 |
Standard Note Form |
-900 |
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2/11/2019 |
2/11/2019 12:00:00 AM |
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45 |
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Reply was sent |
1:42 pm |
CHANGE Reply To Customer |
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System Logged Note |
1 |
note |
|
e=T&id=45 |
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|
F |
note |
2/11/2019 1:42 pm |
| 46 |
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JUSTIN E SEXTON |
586 |
Damaged in transit |
69372 |
Standard Note Form |
-900 |
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2/13/2019 |
2/13/2019 12:00:00 AM |
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46 |
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Reply was sent |
10:33 am |
CHANGE Reply To Customer |
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System Logged Note |
1 |
note |
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e=T&id=46 |
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|
F |
note |
2/13/2019 10:33 am |
| 48 |
|
|
Daniel Hyman |
18 |
|
|
Standard Note Form |
-900 |
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|
2/13/2019 |
2/13/2019 12:00:00 AM |
|
|
1026 |
2619 |
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|
48 |
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Daniel Hyman did override because partial AVS match on Cybersource record |
1:39 pm |
Override Payment Hold |
|
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Sales Order #SOSWC1898 |
91115 |
Note |
7 |
note |
|
e=T&id=48 |
|
TRAN_SALESORD |
|
F |
note |
2/13/2019 1:43 pm |
| 49 |
|
|
JUSTIN E SEXTON |
586 |
missing parts for quick connect kit |
70460 |
Standard Note Form |
-900 |
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|
2/13/2019 |
2/13/2019 12:00:00 AM |
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|
49 |
|
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Reply was sent |
3:30 pm |
CHANGE Reply To Customer |
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|
System Logged Note |
1 |
note |
|
e=T&id=49 |
|
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|
F |
note |
2/13/2019 3:30 pm |
| 50 |
|
|
Daniel Hyman |
18 |
|
|
Standard Note Form |
-900 |
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|
2/13/2019 |
2/13/2019 12:00:00 AM |
|
|
1854 |
3903 |
|
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|
50 |
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|
|
Daniel Hyman removed $55.77 for upgraded shipping per telecon with Roxana Guitierrez . Order did not ship as promised by Customer Support Rep. |
5:17 pm |
Payment Resolutions Associate |
|
|
Sales Order #SOSWC1510 |
69979 |
Note |
7 |
note |
|
e=T&id=50 |
|
TRAN_SALESORD |
|
F |
note |
2/18/2019 9:09 am |
| 51 |
|
|
JUSTIN E SEXTON |
586 |
176364-Victoria Hearld |
70480 |
Standard Note Form |
-900 |
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|
|
2/13/2019 |
2/13/2019 12:00:00 AM |
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|
51 |
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|
Reply was sent |
5:33 pm |
CHANGE Reply To Customer |
|
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|
System Logged Note |
1 |
note |
|
e=T&id=51 |
|
|
|
F |
note |
2/13/2019 5:33 pm |
| 52 |
|
|
RUDY SABALZA |
685 |
|
|
Standard Note Form |
-900 |
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2/14/2019 |
2/14/2019 12:00:00 AM |
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|
52 |
429-010 |
985 |
|
|
2 Couplings
2 90 elbows
1 pvc pipe 7"
2 reducers |
11:50 am |
Repair items |
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|
note |
|
e=T&id=52 |
|
LIST_ITEM |
|
F |
note |
2/14/2019 11:52 am |
| 53 |
|
|
JUSTIN E SEXTON |
586 |
Ref#159790 Drain and Overflow |
72996 |
Standard Note Form |
-900 |
|
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|
|
2/14/2019 |
2/14/2019 12:00:00 AM |
|
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|
53 |
|
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|
Reply was sent |
3:58 pm |
CHANGE Reply To Customer |
|
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|
|
System Logged Note |
1 |
note |
|
e=T&id=53 |
|
|
|
F |
note |
2/14/2019 3:58 pm |
| 54 |
|
|
JUSTIN E SEXTON |
586 |
Ref#160395 Counter Top |
72998 |
Standard Note Form |
-900 |
|
|
|
|
2/14/2019 |
2/14/2019 12:00:00 AM |
|
|
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|
54 |
|
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|
Reply was sent |
3:59 pm |
CHANGE Reply To Customer |
|
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|
|
System Logged Note |
1 |
note |
|
e=T&id=54 |
|
|
|
F |
note |
2/14/2019 3:59 pm |
| 55 |
|
|
JUSTIN E SEXTON |
586 |
156190-Richard Andrzejak |
72317 |
Standard Note Form |
-900 |
|
|
|
|
2/14/2019 |
2/14/2019 12:00:00 AM |
|
|
|
|
|
|
|
55 |
|
|
|
|
Reply was sent |
5:06 pm |
CHANGE Reply To Customer |
|
|
|
|
System Logged Note |
1 |
note |
|
e=T&id=55 |
|
|
|
F |
note |
2/14/2019 5:06 pm |
| 56 |
|
|
ROXANA GUTIERREZ |
590 |
|
|
Standard Note Form |
-900 |
|
|
|
|
2/14/2019 |
2/14/2019 12:00:00 AM |
|
|
2186 |
1603 |
|
|
|
56 |
|
|
|
|
175884 - Shipped R&L Tracking #568776411 |
9:51 pm |
Shipping information |
|
|
Sales Order #175884 |
25367 |
Note |
7 |
note |
|
e=T&id=56 |
|
TRAN_SALESORD |
|
F |
note |
2/14/2019 9:53 pm |