| 244758 |
|
|
Andrea T Augustin |
|
135227 |
7/23/2019 12:00:00 AM |
2511 Wayfair LLC |
1928 |
2511 Wayfair LLC : Ryan Conway |
4659 |
679 |
|
Standard Task Form |
-120 |
|
|
|
|
Tub arrived damaged. CS filed a claim with roadrunner...Claim number 1907233..Driver filed claim upon delivery |
7/23/2019 |
7/23/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
244758 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/23/2019 |
7/23/2019 12:00:00 AM |
|
|
Not Started |
NOTSTART |
CASE8971 Shipping Damage |
244757 |
0:00 |
9:00 am |
case 8971 (SOS214428) |
|
|
Task |
1 |
|
|
task |
7/23/2019 |
|
|
7/23/2019 1:15 pm |
|
7/23/2019 |
|
e=T&id=244758 |
-1 |
F |
|
|
|
|
F |
America/New_York |
task |
7/23/2019 1:15 pm |
| 244993 |
|
|
Nicollette Chavez-Olarte |
|
689 |
7/23/2019 12:00:00 AM |
5029 Warranty Spa World Corporation |
6676 |
|
|
12888 |
|
Standard Task Form |
-120 |
|
|
7/24/2019 |
7/24/2019 12:00:00 AM |
CB-7038010015
Juan Rivera
1506 chain bridge ct
Mc lean VA 22101 |
7/23/2019 |
7/23/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
244993 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/23/2019 |
7/23/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
RMA3968 - call tag needed |
Return Authorization #RMA3968 |
1275023 |
Task |
1 |
|
|
task |
7/23/2019 |
|
|
7/23/2019 6:35 pm |
|
7/23/2019 |
|
e=T&id=244993 |
-1 |
F |
Sent - NC
CB-7038010015
Juan Rivera
1506 chain bridge ct
Mc lean VA 22101
please when this RMA gets issued copy michael on it so he can test the pump when we get it |
|
|
|
F |
America/New_York |
task |
7/24/2019 10:07 am |
| 245225 |
|
|
Toni Marie Ligotti |
|
1330 |
7/24/2019 12:00:00 AM |
2317 Macdonald Supply |
1731 |
|
|
146743 |
|
Standard Task Form |
-120 |
|
|
|
|
toni the quote form is attached to the case but the invoice of 125 is what needs to be paid |
7/24/2019 |
7/24/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
245225 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/24/2019 |
7/24/2019 12:00:00 AM |
|
|
In Progress |
PROGRESS |
CASE8094 DAMAGED ITEM |
208880 |
0:00 |
9:00 am |
invoice for reinmbursement |
|
|
Task |
1 |
|
|
task |
7/24/2019 |
|
|
7/24/2019 8:59 am |
|
7/24/2019 |
|
e=T&id=245225 |
-1 |
F |
toni the quote form is attached to the case but the invoice of 125 is what needs to be paid |
|
|
|
F |
America/New_York |
task |
7/24/2019 8:59 am |
| 245229 |
|
|
Jennifer Carvajal |
|
95203 |
7/24/2019 12:00:00 AM |
5029 Warranty Spa World Corporation |
6676 |
|
|
99385 |
|
Standard Task Form |
-120 |
|
|
|
|
|
7/24/2019 |
7/24/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
245229 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/24/2019 |
7/24/2019 12:00:00 AM |
|
|
Not Started |
NOTSTART |
CASE7418 miss part SOS16658 |
182106 |
0:00 |
9:00 am |
missing part for drain |
|
|
Task |
1 |
|
|
task |
7/24/2019 |
|
|
7/24/2019 9:38 am |
|
7/24/2019 |
|
e=T&id=245229 |
-1 |
F |
customer is missing part for drain |
|
|
|
F |
America/New_York |
task |
7/24/2019 9:38 am |
| 245233 |
|
|
Andrea T Augustin |
|
135227 |
7/24/2019 12:00:00 AM |
2276 HOUZZ |
1689 |
|
|
167359 |
|
Standard Task Form |
-120 |
|
|
|
|
order was stolen |
7/24/2019 |
7/24/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
245233 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
John Doe |
7/24/2019 |
7/24/2019 12:00:00 AM |
|
|
In Progress |
PROGRESS |
|
|
0:00 |
9:00 am |
Item never received |
Sales Order #SOS216825 |
1174844 |
Task |
1 |
|
|
task |
7/24/2019 |
|
|
7/24/2019 10:17 am |
|
7/24/2019 |
|
e=T&id=245233 |
-1 |
F |
Good Morning Andrea,
The cs for this sales order claims that the order was stolen, customer says he never got it and the address was correct. I'm sending it again under warranty.
Kind Regards,
Kemy Lopez |
|
|
|
F |
America/New_York |
task |
7/24/2019 10:17 am |
| 245498 |
|
|
Jennifer Carvajal |
|
95203 |
7/24/2019 12:00:00 AM |
5000 Lowes Companies Inc. |
50 |
5000 Lowes Companies Inc. : Lowes Companies |
3546 |
146743 |
|
Standard Task Form |
-120 |
|
|
|
|
|
7/24/2019 |
7/24/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
245498 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/24/2019 |
7/24/2019 12:00:00 AM |
|
|
In Progress |
PROGRESS |
CASE8628 leaks when testing tub |
229938 |
0:00 |
9:00 am |
refund of 89.00 |
|
|
Task |
1 |
|
|
task |
7/24/2019 |
|
|
7/24/2019 4:58 pm |
|
7/24/2019 |
|
e=T&id=245498 |
-1 |
F |
per Jennifer she wants to know if you want to approve this reimbursement as it is only 89.00 and customer is threaten to go to the bbb over the matter. please advise what you would like to do
I don't have an attached SOS # to review and even understand the case. There are no details. Please reassign to me with appropriate information ML 8/5/19 |
|
|
|
F |
America/New_York |
task |
8/5/2019 9:10 pm |
| 245958 |
|
|
Kemy E Lopez |
|
167359 |
7/25/2019 12:00:00 AM |
5000 Lowes Companies Inc. |
50 |
5000 Lowes Companies Inc. : Lowes Companies |
3546 |
167359 |
|
Standard Task Form |
-120 |
|
|
5/28/2021 |
5/28/2021 12:00:00 AM |
|
7/25/2019 |
7/25/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
245958 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/25/2019 |
7/25/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
Pickup address change |
Sales Order #SOS213629 |
1008121 |
Task |
1 |
|
|
task |
7/25/2019 |
|
|
7/25/2019 11:16 am |
|
7/25/2019 |
|
e=T&id=245958 |
-1 |
F |
Nicollette, please have the tub picked up at Lowes, no the cs house. This is the address:
6211 N Illinois St
Fairview Heights, IL 62208
Thank you
Kemy Lopez |
|
|
|
F |
America/New_York |
task |
5/28/2021 2:29 pm |
| 245960 |
|
|
Nicollette Chavez-Olarte |
|
689 |
7/25/2019 12:00:00 AM |
130 Costco Wholesale Corporation |
1546 |
|
|
167362 |
|
Standard Task Form |
-120 |
|
|
7/25/2019 |
7/25/2019 12:00:00 AM |
PO#: 00847009637086
Order placed: 4/8/2019
Member: Harsha Acharya
Tub: ROYALE FREESTANDING TUB
Reason: Defective
Replacement PO#: 00847004217994
Qty: 1
Return p/u location: At Ship To Address.
Harsha Acharya
800 PROSPECT ST
UNIT 2A
LA JOLLA, CA 920374203
Daytime Phone: 7023587160
Email: harshacharya@msn.com |
7/25/2019 |
7/25/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
245960 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/25/2019 |
7/25/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
BOL needed |
Return Authorization #RMA3959 |
1272241 |
Task |
1 |
|
|
task |
7/25/2019 |
|
|
7/25/2019 11:27 am |
|
7/25/2019 |
|
e=T&id=245960 |
-1 |
F |
Carrier : SEKO -NC |
|
|
|
F |
America/New_York |
task |
7/25/2019 3:07 pm |
| 245961 |
|
|
Nicollette Chavez-Olarte |
|
689 |
7/25/2019 12:00:00 AM |
130 Costco Wholesale Corporation |
1546 |
|
|
167362 |
|
Standard Task Form |
-120 |
|
|
7/25/2019 |
7/25/2019 12:00:00 AM |
PO#: 00847003890038
Order placed: 7/9/2019
Member: Christopher Green
Tub: VENETIAN 36X72 DUAL
Reason: Damaged
Qty: 1
Return p/u location: At Ship To Address.
Christopher Green
26430 Hull Prairie Rd
Perrysburg, OH 435518945
Daytime Phone: 4192804391
Nighttime Phone: 4192804391
Email: chris.green@ymail.com |
7/25/2019 |
7/25/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
245961 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/25/2019 |
7/25/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
BOL needed |
Return Authorization #RMA3991 |
1279187 |
Task |
1 |
|
|
task |
7/25/2019 |
|
|
7/25/2019 11:28 am |
|
7/25/2019 |
|
e=T&id=245961 |
-1 |
F |
Carrier - SEKO - NC |
|
|
|
F |
America/New_York |
task |
7/25/2019 3:12 pm |
| 245962 |
|
|
Nicollette Chavez-Olarte |
|
689 |
7/25/2019 12:00:00 AM |
130 Costco Wholesale Corporation |
1546 |
|
|
167362 |
|
Standard Task Form |
-120 |
|
|
7/25/2019 |
7/25/2019 12:00:00 AM |
PO#: 00847007880098
Order placed: 2/8/2019
Member: Kelly Hermanson
Tub: EMBRACE FREESTANDING TUB
Reason: Defective
Replacement PO#: 00847004335080
Qty: 1
Return p/u location: At Ship To Address.
Kelly Hermanson
10645 W SPLITSTONE
PINCKNEY, MI 481699583
Daytime Phone: 7349453827
Nighttime Phone: 7349453827
Email: sunsetkellyh@aol.com |
7/25/2019 |
7/25/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
245962 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/25/2019 |
7/25/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
BOL needed |
Return Authorization #RMA3992 |
1279288 |
Task |
1 |
|
|
task |
7/25/2019 |
|
|
7/25/2019 11:29 am |
|
7/25/2019 |
|
e=T&id=245962 |
-1 |
F |
Carrier - SEKO - NC |
|
|
|
F |
America/New_York |
task |
7/25/2019 3:12 pm |
| 245963 |
|
|
Carlos D Zepeda |
|
167362 |
7/25/2019 12:00:00 AM |
130 Costco Wholesale Corporation |
1546 |
|
|
167362 |
|
Standard Task Form |
-120 |
|
|
|
|
PO#: 00847002615580
Order placed: 5/29/2019
Member: HEATHER ODLE
Tub: PROMO VENETIAN 36X72 DUAL
Reason: Product Not As Expected
Qty: 1
Return p/u location: At Ship To Address.
HEATHER ODLE
1604 PUEBLO AVE
CORCORAN, CA 932129681
Daytime Phone: 5593684553
Nighttime Phone: 5593628335
Email: odles89@yahoo.com |
7/25/2019 |
7/25/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
245963 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/25/2019 |
7/25/2019 12:00:00 AM |
|
|
In Progress |
PROGRESS |
|
|
0:00 |
9:00 am |
BOL needed |
Return Authorization #RMA3993 |
1279291 |
Task |
1 |
|
|
task |
7/25/2019 |
|
|
7/25/2019 11:30 am |
|
7/25/2019 |
|
e=T&id=245963 |
-1 |
F |
PO#: 00847002615580
Order placed: 5/29/2019
Member: HEATHER ODLE
Tub: PROMO VENETIAN 36X72 DUAL
Reason: Product Not As Expected
Qty: 1
Return p/u location: At Ship To Address.
HEATHER ODLE
1604 PUEBLO AVE
CORCORAN, CA 932129681
Daytime Phone: 5593684553
Nighttime Phone: 5593628335
Email: odles89@yahoo.com |
|
|
|
F |
America/New_York |
task |
7/25/2019 11:30 am |
| 245964 |
|
|
Nicollette Chavez-Olarte |
|
689 |
7/25/2019 12:00:00 AM |
130 Costco Wholesale Corporation |
1546 |
|
|
167362 |
|
Standard Task Form |
-120 |
|
|
7/25/2019 |
7/25/2019 12:00:00 AM |
PO#: 00847001869337
Order placed: 5/6/2019
Member: Katan Patel
Tub: DUAL SYSTEM WALK-IN LEFT
Reason: Defective
Qty: 1
Return p/u location: At Ship To Address.
Katan Patel
Select Inn
200 N STEMMONS FWY
LEWISVILLE, TX 750673569
Daytime Phone: 2143543239
Email: kpatel_81@yahoo.com |
7/25/2019 |
7/25/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
245964 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/25/2019 |
7/25/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
BOL needed |
Return Authorization #RMA3994 |
1279294 |
Task |
1 |
|
|
task |
7/25/2019 |
|
|
7/25/2019 11:30 am |
|
7/25/2019 |
|
e=T&id=245964 |
-1 |
F |
Carrier - SEKO - NC |
|
|
|
F |
America/New_York |
task |
7/25/2019 3:12 pm |
| 246079 |
|
|
Nicollette Chavez-Olarte |
|
689 |
7/25/2019 12:00:00 AM |
2511 Wayfair LLC |
1928 |
2511 Wayfair LLC : Ryan Conway |
4659 |
146743 |
|
Standard Task Form |
-120 |
|
|
7/25/2019 |
7/25/2019 12:00:00 AM |
customer is requesting that the tub is picked up by the weekend as she has an event at her home |
7/25/2019 |
7/25/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
246079 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/25/2019 |
7/25/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
return label created |
Sales Order #SOSWC12313 |
580743 |
Task |
1 |
|
|
task |
7/25/2019 |
|
|
7/25/2019 1:25 pm |
|
7/25/2019 |
|
e=T&id=246079 |
-1 |
F |
Wayfair should be handling this return. |
|
|
|
F |
America/New_York |
task |
7/25/2019 3:14 pm |
| 246082 |
|
|
Jose L Paz |
|
99385 |
7/25/2019 12:00:00 AM |
5465 sarah goodman |
175074 |
|
|
99385 |
|
Standard Task Form |
-120 |
|
|
7/25/2019 |
7/25/2019 12:00:00 AM |
|
7/25/2019 |
7/25/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
246082 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/25/2019 |
7/25/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
Follow up |
Opportunity #OPPS159 |
1256741 |
Task |
1 |
|
|
task |
7/25/2019 |
|
|
7/25/2019 1:59 pm |
|
7/25/2019 |
|
e=T&id=246082 |
-1 |
F |
call to follow up left a voicemail |
|
|
|
F |
America/New_York |
task |
7/25/2019 1:59 pm |
| 246185 |
|
|
Toni Marie Ligotti |
|
1330 |
7/25/2019 12:00:00 AM |
5029 Warranty Spa World Corporation |
6676 |
|
|
146743 |
|
Standard Task Form |
-120 |
|
|
7/29/2019 |
7/29/2019 12:00:00 AM |
hello toni customer was approved by Justin for repair refund of 267.48. I have included the invoice. can you keep me updated so . I can follow up with the customer |
7/25/2019 |
7/25/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
246185 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/25/2019 |
7/25/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
CASE7065 23867747-leaking pipes |
167281 |
0:00 |
9:00 am |
reimbursement for repair |
|
|
Task |
1 |
|
|
task |
7/25/2019 |
|
|
7/25/2019 2:21 pm |
|
7/25/2019 |
|
e=T&id=246185 |
-1 |
F |
hello toni customer was approved by Justin for repair refund of 267.48. I have included the invoice. can you keep me updated so . I can follow up with the customer |
|
|
|
F |
America/New_York |
task |
7/29/2019 4:00 pm |
| 246958 |
|
|
Jontavia I Bellamy |
|
146743 |
7/26/2019 12:00:00 AM |
5029 Warranty Spa World Corporation |
6676 |
|
|
167362 |
|
Standard Task Form |
-120 |
|
|
8/28/2019 |
8/28/2019 12:00:00 AM |
Please create a sales order for the replacement door for Mr. Weinstein. No sku is created for the door. Please request to create the sku in order to process the sales order.
SUR2753FLWD-OLD_DOOR |
7/26/2019 |
7/26/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
246958 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
High |
HIGH |
F |
None |
|
None |
|
|
|
F |
|
7/26/2019 |
7/26/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
CASE8544 leaking sprayer |
224680 |
0:00 |
9:00 am |
Create Sales Order |
|
|
Task |
1 |
|
|
task |
7/26/2019 |
|
|
7/26/2019 9:34 am |
|
7/26/2019 |
|
e=T&id=246958 |
-1 |
F |
Please create a sales order for the replacement door for Mr. Weinstein. No sku is created for the door. Please request to create the sku in order to process the sales order.
SUR2753FLWD-OLD_DOOR |
|
|
|
F |
America/New_York |
task |
8/28/2019 12:20 pm |
| 246960 |
|
|
Nicollette Chavez-Olarte |
|
689 |
7/26/2019 12:00:00 AM |
130 Costco Wholesale Corporation |
1546 |
|
|
167359 |
|
Standard Task Form |
-120 |
|
|
7/26/2019 |
7/26/2019 12:00:00 AM |
Hello Nicollette, please authorize this return for a tub that was damaged during shipping. |
7/26/2019 |
7/26/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
246960 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/26/2019 |
7/26/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
freight damage |
Return Authorization #RMA4021 |
1294794 |
Task |
1 |
|
|
task |
7/26/2019 |
|
|
7/26/2019 10:16 am |
|
7/26/2019 |
|
e=T&id=246960 |
-1 |
F |
pending refusal confirmation - NC |
|
|
|
F |
America/New_York |
task |
7/26/2019 3:52 pm |
| 247104 |
|
|
Nicollette Chavez-Olarte |
|
689 |
7/26/2019 12:00:00 AM |
754 StudioLX Inc |
2332 |
|
|
99385 |
|
Standard Task Form |
-120 |
|
|
7/26/2019 |
7/26/2019 12:00:00 AM |
|
7/26/2019 |
7/26/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
247104 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/26/2019 |
7/26/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
rma |
Return Authorization #RMA4038 |
1296685 |
Task |
1 |
|
|
task |
7/26/2019 |
|
|
7/26/2019 4:10 pm |
|
7/26/2019 |
|
e=T&id=247104 |
-1 |
F |
natasha can no get in contact withc customer and does not wan it
Label sent - NC |
|
|
|
F |
America/New_York |
task |
7/26/2019 4:13 pm |
| 248057 |
|
|
Nicollette Chavez-Olarte |
|
689 |
7/29/2019 12:00:00 AM |
5009 Homemart Products |
4780 |
5009 Homemart Products : Rigoni |
22754 |
778 |
|
Standard Task Form |
-120 |
|
|
7/29/2019 |
7/29/2019 12:00:00 AM |
Customer needs return shipping label to return damaged shower seat. |
7/29/2019 |
7/29/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
248057 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/29/2019 |
7/29/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
RMA 4040 - Send Return Label |
Return Authorization #RMA4040 |
1304336 |
Task |
1 |
|
|
task |
7/29/2019 |
|
|
7/29/2019 8:53 am |
|
7/29/2019 |
|
e=T&id=248057 |
-1 |
F |
label sent - NC |
|
|
|
F |
America/New_York |
task |
7/29/2019 9:19 am |
| 248082 |
|
|
Nicollette Chavez-Olarte |
|
689 |
7/29/2019 12:00:00 AM |
5484 william barror |
178348 |
|
|
679 |
|
Standard Task Form |
-120 |
|
|
7/29/2019 |
7/29/2019 12:00:00 AM |
Wrong item ordered for CS...please send call tag |
7/29/2019 |
7/29/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
248082 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/29/2019 |
7/29/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
RMA4055 Return label needed |
Return Authorization #RMA4055 |
1304710 |
Task |
1 |
|
|
task |
7/29/2019 |
|
|
7/29/2019 10:08 am |
|
7/29/2019 |
|
e=T&id=248082 |
-1 |
F |
label sent - NC |
|
|
|
F |
America/New_York |
task |
7/29/2019 4:15 pm |
| 248184 |
|
|
Andrea T Augustin |
|
135227 |
7/29/2019 12:00:00 AM |
5029 Warranty Spa World Corporation |
6676 |
|
|
679 |
|
Standard Task Form |
-120 |
|
|
|
|
Package was stolen from CS door. Please file a claim with Fed Ex |
7/29/2019 |
7/29/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
248184 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/29/2019 |
7/29/2019 12:00:00 AM |
|
|
Not Started |
NOTSTART |
|
|
0:00 |
9:00 am |
File claim with carrier - SOS217789 |
Sales Order #SOS217789 |
1256587 |
Task |
1 |
|
|
task |
7/29/2019 |
|
|
7/29/2019 11:52 am |
|
7/29/2019 |
|
e=T&id=248184 |
-1 |
F |
|
|
|
|
F |
America/New_York |
task |
7/29/2019 11:52 am |
| 248497 |
|
|
Nicollette Chavez-Olarte |
|
689 |
7/29/2019 12:00:00 AM |
5000 Lowes Companies Inc. |
50 |
5000 Lowes Companies Inc. : Lowes Companies |
3546 |
99385 |
|
Standard Task Form |
-120 |
|
|
7/31/2019 |
7/31/2019 12:00:00 AM |
lowes store is stating tub recieved cracked and chipped. |
7/29/2019 |
7/29/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
248497 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/29/2019 |
7/29/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
tub recieved cracked and chipped |
Return Authorization #RMA4081 |
1306403 |
Task |
1 |
|
|
task |
7/29/2019 |
|
|
7/29/2019 1:13 pm |
|
7/29/2019 |
|
e=T&id=248497 |
-1 |
F |
Carrier assigned: R&L - NC |
|
|
|
F |
America/New_York |
task |
7/31/2019 2:27 pm |
| 248622 |
|
|
Nicollette Chavez-Olarte |
|
689 |
7/29/2019 12:00:00 AM |
5029 Warranty Spa World Corporation |
6676 |
|
|
99385 |
|
Standard Task Form |
-120 |
|
|
7/29/2019 |
7/29/2019 12:00:00 AM |
|
7/29/2019 |
7/29/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
248622 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/29/2019 |
7/29/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
pick up |
Return Authorization #RMA4087 |
1307074 |
Task |
1 |
|
|
task |
7/29/2019 |
|
|
7/29/2019 2:10 pm |
|
7/29/2019 |
|
e=T&id=248622 |
-1 |
F |
customer recieved original order palced no warranty need no charge due to warranty.
lowes rep: vik
phone: 214-900-4770
adress: 5001 n central expy
plano,tx 75023 |
|
|
|
F |
America/New_York |
task |
7/29/2019 5:00 pm |
| 248633 |
|
|
Toni Marie Ligotti |
|
1330 |
7/29/2019 12:00:00 AM |
5410 howard johnson |
169538 |
|
|
146743 |
|
Standard Task Form |
-120 |
|
|
|
|
|
7/29/2019 |
7/29/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
248633 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/29/2019 |
7/29/2019 12:00:00 AM |
|
|
In Progress |
PROGRESS |
|
|
0:00 |
9:00 am |
refund and authorization release |
Return Authorization #RMA4097 |
1307819 |
Task |
1 |
|
|
task |
7/29/2019 |
|
|
7/29/2019 3:25 pm |
|
7/29/2019 |
|
e=T&id=248633 |
-1 |
F |
hey toni I need a refund for the 450 and the authorizations to be released.
thanks |
|
|
|
F |
America/New_York |
task |
7/29/2019 3:25 pm |
| 248634 |
|
|
Nicollette Chavez-Olarte |
|
689 |
7/29/2019 12:00:00 AM |
5009 Homemart Products |
4780 |
5009 Homemart Products : Rigoni |
22754 |
778 |
|
Standard Task Form |
-120 |
|
|
7/29/2019 |
7/29/2019 12:00:00 AM |
Customer got single control panel but had ordered dual and he got the wrong oil plus no temp sensor holder. Please email return label. |
7/29/2019 |
7/29/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
248634 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/29/2019 |
7/29/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
RMA4096 - Please send return label |
Return Authorization #RMA4096 |
1307611 |
Task |
1 |
|
|
task |
7/29/2019 |
|
|
7/29/2019 3:26 pm |
|
7/29/2019 |
|
e=T&id=248634 |
-1 |
F |
label sent - NC |
|
|
|
F |
America/New_York |
task |
7/29/2019 4:30 pm |
| 248736 |
|
|
Nicollette Chavez-Olarte |
|
689 |
7/29/2019 12:00:00 AM |
5000 Lowes Companies Inc. |
50 |
5000 Lowes Companies Inc. : Lowes Companies |
3546 |
146743 |
|
Standard Task Form |
-120 |
|
|
7/31/2019 |
7/31/2019 12:00:00 AM |
I need you to create a rma shipping label for this. the shipment is damaged and stated that this is the second one. did not charge 15 percent as it is damaged. |
7/29/2019 |
7/29/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
248736 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/29/2019 |
7/29/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
return label |
Return Authorization #RMA4098 |
1308890 |
Task |
1 |
|
|
task |
7/29/2019 |
|
|
7/29/2019 4:19 pm |
|
7/29/2019 |
|
e=T&id=248736 |
-1 |
F |
label sent - NC |
|
|
|
F |
America/New_York |
task |
7/31/2019 2:26 pm |
| 249295 |
|
|
Edward Chavez |
|
3578 |
7/30/2019 12:00:00 AM |
130 Costco Wholesale Corporation |
1546 |
|
|
167362 |
|
Standard Task Form |
-120 |
|
|
|
|
PO#: 00847007337784
Order Date: 5/24/18
Member: Daniil Pospelov
Tub: Venetian Dual
Reason provided: wrong size/color
Costco RA Request #: 1997RGR75023
Return p/u location:
Costco Wholesale 1997
10 Costco Drive
Monroe Township, NJ 08831
W01997SH13@COSTCO.COM
(732) 992-2077 EXT 232
(732) 992-2086 FAX
Contact: Iliana Martinez |
7/30/2019 |
7/30/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
249295 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/30/2019 |
7/30/2019 12:00:00 AM |
|
|
In Progress |
PROGRESS |
|
|
0:00 |
9:00 am |
RMA4109 no call tag required |
|
1312777 |
Task |
1 |
|
|
task |
7/30/2019 |
|
|
7/30/2019 11:48 am |
|
7/30/2019 |
|
e=T&id=249295 |
-1 |
F |
PO#: 00847007337784
Order Date: 5/24/18
Member: Daniil Pospelov
Tub: Venetian Dual
Reason provided: wrong size/color
Costco RA Request #: 1997RGR75023
Return p/u location:
Costco Wholesale 1997
10 Costco Drive
Monroe Township, NJ 08831
W01997SH13@COSTCO.COM
(732) 992-2077 EXT 232
(732) 992-2086 FAX
Contact: Iliana Martinez |
|
|
|
F |
America/New_York |
task |
7/30/2019 11:48 am |
| 249397 |
|
|
Edward Chavez |
|
3578 |
7/30/2019 12:00:00 AM |
130 Costco Wholesale Corporation |
1546 |
|
|
167362 |
|
Standard Task Form |
-120 |
|
|
|
|
PO#: 00847003701303
Order Date: 7/3/19
Member: Shaun Leiser
Reason provided: didn’t want
Tub: Embrace Dual
Costco RA Request #: 1998RGR78332
Return p/u location:
Costco Return Center #1998
4000B 142nd Ave. E
Sumner, WA 98390
W01998sh01@costco.com
Phone: 253-826-6549
Contact: Connie Falcosky
Please provide a BOL and or a shipping label with the ship to address and shipping method. |
7/30/2019 |
7/30/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
249397 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/30/2019 |
7/30/2019 12:00:00 AM |
|
|
Not Started |
NOTSTART |
|
|
0:00 |
9:00 am |
RMA 4111 no call tag needed |
Return Authorization #RMA4111 |
1312883 |
Task |
1 |
|
|
task |
7/30/2019 |
|
|
7/30/2019 11:53 am |
|
7/30/2019 |
|
e=T&id=249397 |
-1 |
F |
PO#: 00847003701303
Order Date: 7/3/19
Member: Shaun Leiser
Reason provided: didn’t want
Tub: Embrace Dual
Costco RA Request #: 1998RGR78332
Return p/u location:
Costco Return Center #1998
4000B 142nd Ave. E
Sumner, WA 98390
W01998sh01@costco.com
Phone: 253-826-6549
Contact: Connie Falcosky
Please provide a BOL and or a shipping label with the ship to address and shipping method. |
|
|
|
F |
America/New_York |
task |
7/30/2019 11:53 am |
| 249711 |
|
|
Jennifer Carvajal |
|
95203 |
7/30/2019 12:00:00 AM |
2106 Broedell |
1517 |
|
|
150634 |
|
Standard Task Form |
-120 |
|
|
|
|
|
7/30/2019 |
7/30/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
249711 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/30/2019 |
7/30/2019 12:00:00 AM |
|
|
In Progress |
PROGRESS |
|
|
0:00 |
9:00 am |
Call George (plumber assist) |
Sales Order #SOS17725 |
833278 |
Task |
1 |
|
|
task |
7/30/2019 |
|
|
7/30/2019 2:22 pm |
|
7/30/2019 |
|
e=T&id=249711 |
-1 |
F |
Update Danielle when done
239-274-7888
239-214-1258
George |
|
|
|
F |
America/New_York |
task |
7/30/2019 2:22 pm |
| 249914 |
|
|
Nicollette Chavez-Olarte |
|
689 |
7/30/2019 12:00:00 AM |
5001 Home Depot.com |
49 |
Mario Brothers |
53227 |
99385 |
|
Standard Task Form |
-120 |
|
|
7/30/2019 |
7/30/2019 12:00:00 AM |
Hello Nico,
Can you please arrange pick up for tub at this address.
CHERYL KEISLING
270-589-9130
248 Shawnee Cir
Falls of Rough, KY 40119 |
7/30/2019 |
7/30/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
249914 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/30/2019 |
7/30/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
pick up |
Sales Order #SOS216713 |
1170751 |
Task |
1 |
|
|
task |
7/30/2019 |
|
|
7/30/2019 3:26 pm |
|
7/30/2019 |
|
e=T&id=249914 |
-1 |
F |
Carrier assigned : R&L - NC |
|
|
|
F |
America/New_York |
task |
7/30/2019 3:36 pm |
| 250546 |
|
|
Nicollette Chavez-Olarte |
|
689 |
7/31/2019 12:00:00 AM |
5000 Lowes Companies Inc. |
50 |
5000 Lowes Companies Inc. : Lowes Companies |
3546 |
172606 |
|
Standard Task Form |
-120 |
|
|
7/31/2019 |
7/31/2019 12:00:00 AM |
damage tub needs to be picked up from lowes |
7/31/2019 |
7/31/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
250546 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/31/2019 |
7/31/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
rmr4122 pick up needed |
Return Authorization #RMA4122 |
1318252 |
Task |
1 |
|
|
task |
7/31/2019 |
|
|
7/31/2019 9:40 am |
|
7/31/2019 |
|
e=T&id=250546 |
-1 |
F |
BOL sent - NC |
|
|
|
F |
America/New_York |
task |
7/31/2019 2:36 pm |
| 250588 |
|
|
Edward Chavez |
|
3578 |
7/31/2019 12:00:00 AM |
130 Costco Wholesale Corporation |
1546 |
|
|
167362 |
|
Standard Task Form |
-120 |
|
|
|
|
PO#: 00847006363721
Order placed: 12/25/2018
Member: John Miceli
Tub: PROMO VENETIAN 36X72 DUAL
Reason: Defective
Replacement PO#: 00847004518463
Qty: 1
Return p/u location: At Ship To Address.
John Miceli
2770 SE PINSTER RD
PRINEVILLE, OR 977547847
Daytime Phone: 6508155482
Email: mickmiceli@yahoo.com |
7/31/2019 |
7/31/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
250588 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/31/2019 |
7/31/2019 12:00:00 AM |
|
|
Not Started |
NOTSTART |
|
|
0:00 |
9:00 am |
RMA 4125 no call tag needed |
Return Authorization #RMA4125 |
1318496 |
Task |
1 |
|
|
task |
7/31/2019 |
|
|
7/31/2019 11:50 am |
|
7/31/2019 |
|
e=T&id=250588 |
-1 |
F |
PO#: 00847006363721
Order placed: 12/25/2018
Member: John Miceli
Tub: PROMO VENETIAN 36X72 DUAL
Reason: Defective
Replacement PO#: 00847004518463
Qty: 1
Return p/u location: At Ship To Address.
John Miceli
2770 SE PINSTER RD
PRINEVILLE, OR 977547847
Daytime Phone: 6508155482
Email: mickmiceli@yahoo.com |
|
|
|
F |
America/New_York |
task |
7/31/2019 11:50 am |
| 250998 |
|
|
Michael A Lefebvre |
|
589 |
7/31/2019 12:00:00 AM |
5001 Home Depot.com |
49 |
Mario Brothers |
53227 |
95203 |
|
Standard Task Form |
-120 |
|
|
8/5/2019 |
8/5/2019 12:00:00 AM |
Carlos spoke with the customer |
7/31/2019 |
7/31/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
250998 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
High |
HIGH |
F |
None |
|
None |
|
|
|
F |
|
7/31/2019 |
7/31/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
CASE9096 leaking whirlpool jet |
249294 |
0:00 |
9:00 am |
CALL CUSTOMER - " FRAUD CASE " |
|
|
Task |
1 |
|
|
task |
7/31/2019 |
|
|
7/31/2019 2:19 pm |
|
7/31/2019 |
|
e=T&id=250998 |
-1 |
F |
Michael customer requested to have a call back from the vice president of sales , please give him a call back . Chris Foley (678)733-0180 |
|
|
|
F |
America/New_York |
task |
8/5/2019 9:11 pm |
| 251102 |
|
|
Edward Chavez |
|
3578 |
7/31/2019 12:00:00 AM |
130 Costco Wholesale Corporation |
1546 |
|
|
167362 |
|
Standard Task Form |
-120 |
|
|
|
|
Can you please provide your RA# and start the return p/u process from Costco #1995?
PO#: 00847008802084
Member: Farhad Kalvakhi
Order Date: 3/11/19
Tub: Venetian 36x72 Hydro
Reason: didn’t need
Costco RA Request #: 1995RGR145048
Return p/u location:
Costco Mira Loma Depot #1995
11600 Riverside Dr.
Mira Loma, CA 91752
(951) 361-3608
w01995sh12@costco.com
Shipping Hours: Monday -Friday 5:00 a.m. – 1:00 p.m. |
7/31/2019 |
7/31/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
251102 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/31/2019 |
7/31/2019 12:00:00 AM |
|
|
In Progress |
PROGRESS |
|
|
0:00 |
9:00 am |
RMA 4128 no call tag needed |
Return Authorization #RMA4128 |
1319639 |
Task |
1 |
|
|
task |
7/31/2019 |
|
|
7/31/2019 4:00 pm |
|
7/31/2019 |
|
e=T&id=251102 |
-1 |
F |
Can you please provide your RA# and start the return p/u process from Costco #1995?
PO#: 00847008802084
Member: Farhad Kalvakhi
Order Date: 3/11/19
Tub: Venetian 36x72 Hydro
Reason: didn’t need
Costco RA Request #: 1995RGR145048
Return p/u location:
Costco Mira Loma Depot #1995
11600 Riverside Dr.
Mira Loma, CA 91752
(951) 361-3608
w01995sh12@costco.com
Shipping Hours: Monday -Friday 5:00 a.m. – 1:00 p.m. |
|
|
|
F |
America/New_York |
task |
7/31/2019 4:00 pm |
| 251106 |
|
|
Nicollette Chavez-Olarte |
|
689 |
7/31/2019 12:00:00 AM |
754 StudioLX Inc |
2332 |
|
|
146743 |
|
Standard Task Form |
-120 |
|
|
8/5/2019 |
8/5/2019 12:00:00 AM |
for the rma 4127, I have two items on there that we are accepting back for damage so we need call tags for the sku of ls-az040 and ls-az168. Natasha from studio lx also wanted to know if we can ship all from our account and take from there credit. |
7/31/2019 |
7/31/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
251106 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/31/2019 |
7/31/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
call tag |
Return Authorization #RMA4127 |
1319629 |
Task |
1 |
|
|
task |
7/31/2019 |
|
|
7/31/2019 4:56 pm |
|
7/31/2019 |
|
e=T&id=251106 |
-1 |
F |
for the rma 4127, I have two items on there that we are accepting back for damage so we need call tags for the sku of ls-az040 and ls-az168. Natasha from studio lx also wanted to know if we can ship all from our account and take from there credit.
All requested labels sent - NC |
|
|
|
F |
America/New_York |
task |
8/5/2019 4:50 pm |
| 251107 |
|
|
Michael A Lefebvre |
|
589 |
7/31/2019 12:00:00 AM |
5029 Warranty Spa World Corporation |
6676 |
|
|
146743 |
|
Standard Task Form |
-120 |
|
|
8/5/2019 |
8/5/2019 12:00:00 AM |
|
7/31/2019 |
7/31/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
251107 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
7/31/2019 |
7/31/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
CASE8780 repair leaking pipe |
234545 |
0:00 |
9:00 am |
review for christine smith |
|
|
Task |
1 |
|
|
task |
7/31/2019 |
|
|
7/31/2019 4:59 pm |
|
7/31/2019 |
|
e=T&id=251107 |
-1 |
F |
can you please review this as the customer stated that you approved a reimbursement |
|
|
|
F |
America/New_York |
task |
8/5/2019 9:14 pm |
| 251705 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/1/2019 12:00:00 AM |
5000 Lowes Companies Inc. |
50 |
5000 Lowes Companies Inc. : Lowes Companies |
3546 |
146743 |
|
Standard Task Form |
-120 |
|
|
8/6/2019 |
8/6/2019 12:00:00 AM |
|
8/1/2019 |
8/1/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
251705 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/1/2019 |
8/1/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
CASE9133 return authorization |
251704 |
0:00 |
9:00 am |
call tag |
|
|
Task |
1 |
|
|
task |
8/1/2019 |
|
|
8/1/2019 9:28 am |
|
8/1/2019 |
|
e=T&id=251705 |
-1 |
F |
Sent - NC
received damaged pics attached. needs shipping label |
|
|
|
F |
America/New_York |
task |
8/6/2019 10:53 am |
| 252149 |
|
|
JUSTIN E SEXTON |
|
586 |
8/1/2019 12:00:00 AM |
5029 Warranty Spa World Corporation |
6676 |
|
|
679 |
|
Standard Task Form |
-120 |
|
|
|
|
Hey Justin- Kory Hill got the 9k generator we sent and says it is still having the same issue. Can you please call his installer (Jason) at 7053657456 asap |
8/1/2019 |
8/1/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
252149 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
High |
HIGH |
F |
None |
|
None |
|
|
|
F |
Joe Schwartz |
8/1/2019 |
8/1/2019 12:00:00 AM |
|
|
Not Started |
NOTSTART |
|
|
0:00 |
9:00 am |
Trouble shoot sos218368 (black generator) |
Sales Order #SOS218368 |
1284034 |
Task |
1 |
|
|
task |
8/1/2019 |
|
|
8/1/2019 4:26 pm |
|
8/1/2019 |
|
e=T&id=252149 |
-1 |
F |
|
|
|
|
F |
America/New_York |
task |
8/1/2019 4:26 pm |
| 252253 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/1/2019 12:00:00 AM |
5000 Lowes Companies Inc. |
50 |
5000 Lowes Companies Inc. : Lowes Companies |
3546 |
95203 |
|
Standard Task Form |
-120 |
|
|
8/2/2019 |
8/2/2019 12:00:00 AM |
customer got two single panel sinstead of the dual so he cant connect it . need the ones he has back , sending new order of panels . send email of label to William Barror hobiecattvmf1@tampabay.rr.com |
8/1/2019 |
8/1/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
252253 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/1/2019 |
8/1/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
rma4143 |
Return Authorization #RMA4143 |
1329414 |
Task |
1 |
|
|
task |
8/1/2019 |
|
|
8/1/2019 5:38 pm |
|
8/1/2019 |
|
e=T&id=252253 |
-1 |
F |
SENT - NC |
|
|
|
F |
America/New_York |
task |
8/2/2019 3:16 pm |
| 252740 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/2/2019 12:00:00 AM |
5000 Lowes Companies Inc. |
50 |
5000 Lowes Companies Inc. : Lowes Companies |
3546 |
679 |
|
Standard Task Form |
-120 |
|
|
8/2/2019 |
8/2/2019 12:00:00 AM |
Please email copy of packing slip to:
lisa.king@store.lowes.com |
8/2/2019 |
8/2/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
252740 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/2/2019 |
8/2/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
Packing slip needed - SOS218821 |
Sales Order #SOS218821 |
1307089 |
Task |
1 |
|
|
task |
8/2/2019 |
|
|
8/2/2019 10:31 am |
|
8/2/2019 |
|
e=T&id=252740 |
-1 |
F |
|
|
|
|
F |
America/New_York |
task |
8/2/2019 1:15 pm |
| 252743 |
|
|
Nasean G Goodluck |
|
150634 |
8/2/2019 12:00:00 AM |
5009 Homemart Products |
4780 |
5009 Homemart Products : Rigoni |
22754 |
150634 |
|
Standard Task Form |
-120 |
|
|
9/3/2019 |
9/3/2019 12:00:00 AM |
customer received two generators, troubleshooted both, and ultimately wants to return will issue RMA for both |
8/2/2019 |
8/2/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
252743 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/2/2019 |
8/2/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
Return generator |
|
|
Task |
1 |
|
|
task |
8/2/2019 |
|
|
8/2/2019 12:22 pm |
|
8/2/2019 |
|
e=T&id=252743 |
-1 |
F |
Nasean, is this task for RMA4152 & RMA4153 ? - NC |
|
|
|
F |
America/New_York |
task |
9/3/2019 11:34 am |
| 252847 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/2/2019 12:00:00 AM |
5029 Warranty Spa World Corporation |
6676 |
|
|
150634 |
|
Standard Task Form |
-120 |
|
|
10/9/2019 |
10/9/2019 12:00:00 AM |
2 generators have not worked for customer
Please notify Michael when this gets returned as per Ira |
8/2/2019 |
8/2/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
252847 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/2/2019 |
8/2/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
RMA |
Return Authorization #RMA4152 |
1334381 |
Task |
1 |
|
|
task |
8/2/2019 |
|
|
8/2/2019 1:06 pm |
|
8/2/2019 |
|
e=T&id=252847 |
-1 |
F |
|
|
|
|
F |
America/New_York |
task |
10/9/2019 12:20 pm |
| 252848 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/2/2019 12:00:00 AM |
5009 Homemart Products |
4780 |
5009 Homemart Products : Rigoni |
22754 |
150634 |
|
Standard Task Form |
-120 |
|
|
10/9/2019 |
10/9/2019 12:00:00 AM |
1ST generator sent out wants to return
notify Michael as per Ira once this gets received |
8/2/2019 |
8/2/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
252848 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/2/2019 |
8/2/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
RMA |
Return Authorization #RMA4153 |
1335085 |
Task |
1 |
|
|
task |
8/2/2019 |
|
|
8/2/2019 1:12 pm |
|
8/2/2019 |
|
e=T&id=252848 |
-1 |
F |
|
|
|
|
F |
America/New_York |
task |
10/9/2019 12:20 pm |
| 252956 |
|
|
Michael A Lefebvre |
|
589 |
8/2/2019 12:00:00 AM |
2129 Classic Whirlpools |
1540 |
2129 Classic Whirlpools : Jim White |
4651 |
167359 |
|
Standard Task Form |
-120 |
|
|
8/5/2019 |
8/5/2019 12:00:00 AM |
|
8/2/2019 |
8/2/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
252956 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
High |
HIGH |
F |
None |
|
None |
|
|
|
F |
|
8/2/2019 |
8/2/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
CASE9074 leaking |
248391 |
0:00 |
9:00 am |
Requesting Callback |
|
|
Task |
1 |
|
|
task |
8/2/2019 |
|
|
8/2/2019 5:03 pm |
|
8/2/2019 |
|
e=T&id=252956 |
-1 |
F |
cs requests callback from manager and expedited shipping. cs calls in very upset insisting we send something and get it fixed right now as he claims this has been going on for 2 weeks. It has been 1 week, he had an issue where he was requesting a sink from a week prior (the sink was not in the original order, but Mark approved it). We informed him we still need a picture of the door seal, which he finally agreed to send after a long ordeal. He was very insulting, implying I was mentally challenged and that Jennifer should go back to school to improve her customer service. |
|
|
|
F |
America/New_York |
task |
8/5/2019 9:16 pm |
| 254455 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/5/2019 12:00:00 AM |
5029 Warranty Spa World Corporation |
6676 |
|
|
146743 |
|
Standard Task Form |
-120 |
|
|
8/5/2019 |
8/5/2019 12:00:00 AM |
|
8/5/2019 |
8/5/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
254455 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/5/2019 |
8/5/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
call tags |
Return Authorization #RMA4185 |
1345432 |
Task |
1 |
|
|
task |
8/5/2019 |
|
|
8/5/2019 11:11 am |
|
8/5/2019 |
|
e=T&id=254455 |
-1 |
F |
need call tag
sent - nc |
|
|
|
F |
America/New_York |
task |
8/5/2019 11:47 am |
| 254456 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/5/2019 12:00:00 AM |
5029 Warranty Spa World Corporation |
6676 |
|
|
146743 |
|
Standard Task Form |
-120 |
|
|
8/5/2019 |
8/5/2019 12:00:00 AM |
|
8/5/2019 |
8/5/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
254456 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/5/2019 |
8/5/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
call tag |
Return Authorization #RMA4186 |
1345438 |
Task |
1 |
|
|
task |
8/5/2019 |
|
|
8/5/2019 11:13 am |
|
8/5/2019 |
|
e=T&id=254456 |
-1 |
F |
need call tag
sent -nc |
|
|
|
F |
America/New_York |
task |
8/5/2019 12:13 pm |
| 254457 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/5/2019 12:00:00 AM |
754 StudioLX Inc |
2332 |
|
|
146743 |
|
Standard Task Form |
-120 |
|
|
8/5/2019 |
8/5/2019 12:00:00 AM |
|
8/5/2019 |
8/5/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
254457 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/5/2019 |
8/5/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
call tag |
Return Authorization #RMA4187 |
1345446 |
Task |
1 |
|
|
task |
8/5/2019 |
|
|
8/5/2019 11:18 am |
|
8/5/2019 |
|
e=T&id=254457 |
-1 |
F |
customer received crack photos attached
SENT - NC |
|
|
|
F |
America/New_York |
task |
8/5/2019 4:28 pm |
| 254459 |
|
|
Toni Marie Ligotti |
|
1330 |
8/5/2019 12:00:00 AM |
2223 First Look Inc First look Bath |
1641 |
|
|
592 |
|
Standard Task Form |
-120 |
|
|
|
|
Toni, The customer is requesting a refund check for CMS5876 $1153.84 Please see email attached for address info and request |
8/5/2019 |
8/5/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
254459 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/5/2019 |
8/5/2019 12:00:00 AM |
|
|
Not Started |
NOTSTART |
|
|
0:00 |
9:00 am |
Customer requested refund check PO#HHR0229 |
Return Authorization #RMA3460 |
1096531 |
Task |
1 |
|
|
task |
8/5/2019 |
|
|
8/5/2019 11:30 am |
|
8/5/2019 |
|
e=T&id=254459 |
-1 |
F |
|
|
|
|
F |
America/New_York |
task |
8/5/2019 11:31 am |
| 254462 |
|
|
Michael A Lefebvre |
|
589 |
8/5/2019 12:00:00 AM |
5029 Warranty Spa World Corporation |
6676 |
|
|
146743 |
|
Standard Task Form |
-120 |
|
|
8/12/2019 |
8/12/2019 12:00:00 AM |
|
8/5/2019 |
8/5/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
254462 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/5/2019 |
8/5/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
CASE6789 shower door does not fit , gap |
161483 |
0:00 |
9:00 am |
please review and advise resolution |
|
|
Task |
1 |
|
|
task |
8/5/2019 |
|
|
8/5/2019 12:36 pm |
|
8/5/2019 |
|
e=T&id=254462 |
-1 |
F |
customer stated that the doors are not the same size has pictures on file |
|
|
|
F |
America/New_York |
task |
8/12/2019 9:13 am |
| 254712 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/5/2019 12:00:00 AM |
5029 Warranty Spa World Corporation |
6676 |
|
|
146743 |
|
Standard Task Form |
-120 |
|
|
8/5/2019 |
8/5/2019 12:00:00 AM |
|
8/5/2019 |
8/5/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
254712 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/5/2019 |
8/5/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
create call tag |
Return Authorization #RMA4196 |
1349957 |
Task |
1 |
|
|
task |
8/5/2019 |
|
|
8/5/2019 4:44 pm |
|
8/5/2019 |
|
e=T&id=254712 |
-1 |
F |
SENT - NC |
|
|
|
F |
America/New_York |
task |
8/5/2019 4:48 pm |