Table: supportcase

InternalId assigned assigned_refid issue issue_refid contact origin origin_refid category category_refid contact_refid emailemployees createddate customform customform_refid company company_refid enddate datecreated lastreopeneddate custevent_ssp_task_description email custevent_nsts_rfc_create_trans custevent_nsts_rfc_create_trans_refid escalationmessage externalid firstupdated isinactive inboundemail startdate startdate_dt starttime initialresponsetime id internalonly item custevent_sw_item_cost custevent_sw_item_cost_refid item_refid custevent_sw_item_to_be_replaced custevent_sw_item_to_be_replaced_refid lastcustomermessagereceived lastmessagedate incomingmessage messagenew casenumber custevent_spa_world_part_case custevent_spa_world_part_case_refid phone priority priority_refid custevent_spa_world_case_product custevent_spa_world_case_product_refid profile profile_refid quicknote custevent_nsts_rfc_trans_from custevent_nsts_rfc_trans_from_dt custevent_nsts_rfc_trans_to custevent_nsts_rfc_trans_to_dt outgoingmessage custevent_spa_world_sales_opportunity custevent_spa_world_sales_opportunity_refid custevent_nsts_rfc_search_trans_type custevent_nsts_rfc_search_trans_type_refid custevent_nsts_rfc_search_trans_no custevent_nsts_rfc_search_trans_no_refid emailform serialnumber serialnumber_refid spamlock status status_refid title subsidiary subsidiary_refid supportfirstreply timeelapsed timeonhold timeopen timetoassign timetoclose useemployeetemplate custevent_sw_warranty_claim_approved custevent_sw_warranty_claim_req custevent_wrm_claim_regno custevent_wrm_claim_regno_refid custevent_wrm_warrantytype custevent_wrm_warrantytype_refid baserecordtype companyid companyname contactid customwhence entryformquerystring eventnumber htmlmessage messagesave nsbrowserenv origcasenumber selectedtab stage submitnext_t submitnext_y templatestored type version lastmodifieddate
372 ART 2056 Inbound 6 Trouble Shoot 7 1/14/2019 3:42 pm Spa World - Case Form 130 590 Edward Losinski 2136 6/7/2019 9:27 am 1/14/2019 3:42 pm hsesker@swcorp.com 1/14/2019 5:28 pm F 1/14/2019 1/14/2019 12:00:00 AM 3:37 pm 0 372 F L-AZ097BN 1887 1/17/2019 9:54 am 1/17/2019 9:54 am ******THIS CASE IS NOW BEEN PLACED UNDER TECH SUPPORT*** CUSTOMER HAS A LEAK ON THE TOP OF THE FAUCETT //PIC # 2 ****REF: 155537 F CASE80 (404) 350-1772 Medium 2 Faucets 3 Spa World Corporation 1 10/17/2018 10/17/2018 12:00:00 AM 1/14/2019 1/14/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 TECHNICAL ISSUE Spa World Corporation 1 143.698017357638888888888888888888888889 143.698017357638888888888888888888888889 0 143.698017357638888888888888888888888889 F F F supportcase 2136 590 Edward Losinski e=T&id=372 80 F CASE80 CLOSED case case F case 7 6/7/2019 9:27 am
374 CARMEN V ORTIZ DE BODDEN 684 Inbound 6 Trouble Shoot 7 1/14/2019 3:52 pm Spa World - Case Form 130 5000 Lowes Companies Inc. 50 1/14/2019 3:52 pm 1/14/2019 3:52 pm info@lowes.com F 1/14/2019 1/14/2019 12:00:00 AM 3:49 pm 374 F 1/14/2019 3:52 pm 1/14/2019 3:52 pm REF# 102269 - Cx called about unit still not working after new mother board and cable install Customer unit was working for 3 months and then stopped. advise to check the fuse after fuse where tighten control panel light up he will test unit and call back if he has anymore issues. CB 01/14/19 F CASE81 (800) 445-6937 Medium 2 Parts 16 Spa World Corporation 1 10/17/2018 10/17/2018 12:00:00 AM 1/14/2019 1/14/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 102269 - Torres Spa World Corporation 1 0 0 0 0 F F F supportcase 50 5000 Lowes Companies Inc. e=T&id=374 81 F CASE81 CLOSED case case F case 1 1/14/2019 3:52 pm
375 CARMEN V ORTIZ DE BODDEN 684 Inbound 6 Order Status 5 1/14/2019 3:57 pm Spa World - Case Form 130 5001 Home Depot.com 49 1/14/2019 3:57 pm 1/14/2019 3:57 pm info@homedepot.com F 1/14/2019 1/14/2019 12:00:00 AM 3:55 pm 375 F LS-AZ081 1884 1/14/2019 3:57 pm 1/14/2019 3:57 pm Cx called for status advise of status. CB 01/14/19 F CASE82 (850) 557-5018 Medium 2 Vessel Sink 4 Spa World Corporation 1 10/17/2018 10/17/2018 12:00:00 AM 1/14/2019 1/14/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 171012 - Blincow Spa World Corporation 1 0 0 0 0 F F F supportcase 49 5001 Home Depot.com e=T&id=375 82 F CASE82 CLOSED case case F case 1 1/14/2019 3:57 pm
377 CANDY J CASTANEDA 1227 Inbound 6 Missing Part 3 1/14/2019 4:12 pm Spa World - Case Form 130 588 Norman Rouse 2132 2/6/2019 12:28 pm 1/14/2019 4:12 pm ccastaneda@swcorp.com 2/6/2019 12:28 pm F 1/14/2019 1/14/2019 12:00:00 AM 1:53 pm 377 F 1/14/2019 4:12 pm 1/14/2019 4:12 pm Phone# 9067761715 Ext.340 Fred from Home Depot calling for customer. Stated the trim kit is missing. No photos in QC, created order under warranty for the trim kit Chrome. Customers shipping address, Norman Rouse N 11425 10th street Channing Michigan 49815 CC 1/14/19 F CASE83 (906) 776-1715 Medium 2 Walk in Tub 1 Spa World Corporation 1 10/17/2018 10/17/2018 12:00:00 AM 1/14/2019 1/14/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 Ref#141247 Missing Trim Kit Spa World Corporation 1 22.84451455928240740740740740740740740741 22.84451455928240740740740740740740740741 0 22.84451455928240740740740740740740740741 F F F supportcase 2132 588 Norman Rouse e=T&id=377 83 F CASE83 CLOSED case case F case 2 2/6/2019 12:28 pm
379 ART 2056 Inbound 6 Trouble Shoot 7 1/14/2019 4:16 pm Spa World - Case Form 130 2511 Wayfair LLC 1928 6/7/2019 9:55 am 1/14/2019 4:16 pm Accounting@wayfair.com 6/7/2019 9:55 am F 1/14/2019 1/14/2019 12:00:00 AM 4:12 pm 379 F Test-1 1630 1/14/2019 4:16 pm 1/14/2019 4:16 pm ref: 163175 cst called and advised the towel warmer is not working properly /waited for over 20 minutes and the towels are not warm F CASE84 (877) 929-3247 Medium 2 Parts 16 Spa World Corporation 1 10/17/2018 10/17/2018 12:00:00 AM 1/14/2019 1/14/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 technical suppport Spa World Corporation 1 143.694181861770833333333333333333333333 143.694181861770833333333333333333333333 0 143.694181861770833333333333333333333333 F F F supportcase 1928 2511 Wayfair LLC e=T&id=379 84 F CASE84 CLOSED case case F case 2 6/7/2019 9:55 am
381 JUSTIN E SEXTON 586 Inbound 6 Trouble Shoot 7 1/14/2019 4:24 pm Spa World - Case Form 130 270 Homemart Products Inc 1686 1/14/2019 4:24 pm 1/14/2019 4:24 pm brandonjacobs96@gmail.com 1/16/2019 10:23 am F 1/14/2019 1/14/2019 12:00:00 AM 3:57 pm 15.81656424460648148148148148148148148148 381 F 3/18/2019 9:38 am 3/18/2019 9:38 am SOSWC7992 F CASE85 (720) 254-7108 Medium 2 Parts 16 Spa World Corporation 1 10/17/2018 10/17/2018 12:00:00 AM 1/14/2019 1/14/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 Brandon Jacobs Spa World Corporation 1 3/1/2019 1:03 pm 0 0 0 0 F F F supportcase 1686 270 Homemart Products Inc e=T&id=381 85 F CASE85 CLOSED case case F case 9 3/18/2019 9:38 am
382 ARCS 2055 Inbound 6 Trouble Shoot 7 1/14/2019 4:26 pm Spa World - Case Form 130 595 Margaret Longsworth 2141 1/14/2019 4:26 pm 1/14/2019 4:26 pm mlongsworth@ohimaine.org F 1/14/2019 1/14/2019 12:00:00 AM 4:21 pm 382 F 1/14/2019 4:26 pm 1/14/2019 4:26 pm mlongsworth@ohimaine.org customer called to request information specs no ref #in system F CASE86 (207) 951-3562 Medium 2 Walk in Tub 1 Spa World Corporation 1 10/17/2018 10/17/2018 12:00:00 AM 1/14/2019 1/14/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 technical suppport Spa World Corporation 1 0 0 0 0 F F F supportcase 2141 595 Margaret Longsworth e=T&id=382 86 F CASE86 CLOSED case case F case 1 1/14/2019 4:26 pm
385 MIRIAM SANTIAGO 686 Inbound 6 Missing Part 3 1/14/2019 4:30 pm Spa World - Case Form 130 2269 Home Depot.com : Christopher Ferrell 2135 1/16/2019 11:27 am 1/14/2019 4:30 pm cos_3911@homedepot.com 1/16/2019 11:27 am F 1/14/2019 1/14/2019 12:00:00 AM 9:49 am 0 385 F 1/16/2019 11:27 am 1/16/2019 11:27 am Sent tracking information to Misty - Home Depot. UPS 1Z6Y35920354848969 MS 1-16-19 F CASE87 (405) 737-3410 Medium 2 Spa World Corporation 1 Sales Order 2 T OFF Closed 5 171447 Spa World Corporation 1 1.78913437256944444444444444444444444444 1.78913437256944444444444444444444444444 0 1.78913437256944444444444444444444444444 F F F supportcase 2135 2269 Christopher Ferrell e=T&id=385 87 F CASE87 CLOSED case case F case 3 1/21/2019 9:26 am
387 ARCS 2055 Inbound 6 Sales Opportunity 4 1/14/2019 4:42 pm Spa World - Case Form 130 596 Lance Roman 2142 1/14/2019 4:42 pm 1/14/2019 4:42 pm hsesker@swcorp.com F 1/14/2019 1/14/2019 12:00:00 AM 4:40 pm 387 F FT-AZ110 1986 1/14/2019 4:42 pm 1/14/2019 4:42 pm no ref # this customer is looking for availability for this tub F CASE88 (404) 350-1772 Medium 2 Free Standing 2 Spa World Corporation 1 10/17/2018 10/17/2018 12:00:00 AM 1/14/2019 1/14/2019 12:00:00 AM Follow Up 1 Sales Order 2 T OFF Closed 5 sales Spa World Corporation 1 0 0 0 0 F F F supportcase 2142 596 Lance Roman e=T&id=387 88 F CASE88 CLOSED case case F case 1 1/14/2019 4:42 pm
389 ARCS 2055 Inbound 6 Product Inquiry/Question 1 1/14/2019 4:50 pm Spa World - Case Form 130 597 Moriah durant 2144 6/7/2019 9:55 am 1/14/2019 4:50 pm hsesker@swcorp.com 6/7/2019 9:55 am F 1/14/2019 1/14/2019 12:00:00 AM 4:46 pm 389 F Test-1 1630 1/14/2019 4:50 pm 1/14/2019 4:50 pm customer called advised received the pop drain in CH asking for BN will process an warranty order for 2 BN pop drains ref: 156617 F CASE89 (404) 350-1772 Medium 2 Vessel Sink 4 Spa World Corporation 1 10/17/2018 10/17/2018 12:00:00 AM 1/14/2019 1/14/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 Product Inquiry/Question Spa World Corporation 1 143.670012191261574074074074074074074074 143.670012191261574074074074074074074074 0 143.670012191261574074074074074074074074 F F F supportcase 2144 597 Moriah durant e=T&id=389 89 F CASE89 CLOSED case case F case 2 6/7/2019 9:55 am
391 MIRIAM SANTIAGO 686 Inbound 6 1/14/2019 4:51 pm Spa World - Case Form 130 583:1 Dalia Whelton 2143 4/29/2019 6:18 pm 1/14/2019 4:51 pm msantiago@swcorp.com 1/21/2019 9:42 am F 1/14/2019 1/14/2019 12:00:00 AM 4:44 pm 0 391 F 1/21/2019 9:43 am 1/21/2019 9:43 am Sent email to IV requesting SKU creation for Inlet Hose, Part# for the KF-AZ108. MS 1-21-19 F CASE90 (508) 587-1866 Medium 2 Walk in Tub 1 Spa World Corporation 1 10/17/2018 10/17/2018 12:00:00 AM 1/14/2019 1/14/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 129749-Dalia Whelton Spa World Corporation 1 105.01874861125 105.01874861125 0 105.01874861125 F F F supportcase 2143 583:1 Dalia Whelton e=T&id=391 90 F CASE90 CLOSED case case F case 5 4/29/2019 6:18 pm
394 Brooke Winterhalder 8 Inbound 6 Damaged/Defective 6 1/14/2019 5:03 pm Spa World - Case Form 130 598 ZOE SHEPPARD 2145 1/14/2019 5:03 pm 1/14/2019 5:03 pm mark.garate@build.com F 1/14/2019 1/14/2019 12:00:00 AM 4:25 pm 394 F 1/14/2019 5:03 pm 1/14/2019 5:03 pm . replied to email about damages. TO LATE TO REPORT SHIPPING DAMAGES, advsd them to ctc for repair and or frwd pics. LT 1.14.19 F CASE91 (707) 357-4200 Medium 2 Spa World Corporation 1 10/17/2018 10/17/2018 12:00:00 AM 1/14/2019 1/14/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 DAMAGED Spa World Corporation 1 0 0 0 0 F F F supportcase 2145 598 ZOE SHEPPARD e=T&id=394 91 F CASE91 CLOSED case case F case 1 1/14/2019 5:03 pm
395 MIRIAM SANTIAGO 686 Inbound 6 1/14/2019 5:09 pm Spa World - Case Form 130 599 Kyle McCracken 2146 1/14/2019 5:09 pm 1/14/2019 5:09 pm kylmccrckn@gmail.com 1/21/2019 9:47 am F 1/14/2019 1/14/2019 12:00:00 AM 4:55 pm 0 395 F 1/14/2019 5:09 pm 1/14/2019 5:09 pm Customer called indicating received duplicate order. Sent him email stating: After reviewing your case, we noticed that you received the 2 units from different dealers. You indicated that the one you installed is 160546. You would need to contact Riverbend Home and have them pick up and reimburse, since it was not due to a warehouse error. 153811 Riverbend Home 160 Middlesex Turnpike Bedford, MA, 01730 USA 781 2726600 160546 Eli Blumenthal UnbeatableSales.com 195 lehigh ave ste 5 Lakewood, NJ, 08701 USA 732 363-0606 F CASE92 (817) 372-4147 Medium 2 Spa World Corporation 1 10/17/2018 10/17/2018 12:00:00 AM 1/14/2019 1/14/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 153811 / 160546 Spa World Corporation 1 0 0 0 0 F F F supportcase 2146 599 Kyle McCracken e=T&id=395 92 F CASE92 CLOSED case case F case 2 1/21/2019 9:47 am
397 Brooke Winterhalder 8 Inbound 6 Order Status 5 1/14/2019 5:15 pm Spa World - Case Form 130 1854 Spa World Parts SWP SWP 3903 6/7/2019 9:55 am 1/14/2019 5:15 pm rafael@jdtconstruction.com 6/7/2019 9:55 am F 1/14/2019 1/14/2019 12:00:00 AM 5:06 pm 397 F Test-1 1630 6/12/2019 11:13 am 6/12/2019 11:13 am Tried to call CS for mailing address. Unable to refund credit card due to old system. Need mailing address to send check refund. Left several messages for CS F CASE93 (631) 559-7329 Medium 2 Parts 16 Spa World Corporation 1 invoice to be sent out and status for this order 10/17/2018 10/17/2018 12:00:00 AM 1/14/2019 1/14/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 169592-Rafael Sandoval Spa World Corporation 1 143.653274780949074074074074074074074074 143.653274780949074074074074074074074074 0 143.653274780949074074074074074074074074 F F F supportcase 3903 1854 Spa World Parts SWP SWP e=T&id=397 93 F CASE93 CLOSED case case F case 3 6/12/2019 11:13 am
399 MIRIAM SANTIAGO 686 Inbound 6 Damaged/Defective 6 1/14/2019 5:18 pm Spa World - Case Form 130 601 Marian Williams 2148 5/1/2019 3:31 pm 1/14/2019 5:18 pm jstfd2005@aol.com 1/21/2019 10:51 am F 1/14/2019 1/14/2019 12:00:00 AM 5:14 pm 0 399 F 1/14/2019 5:18 pm 1/14/2019 5:18 pm Ms. Williams called wanting to know replacement of complete frame. MS 1-14-19 Asked LT and she forwarded the message that had sent to Joel & Gus and I resent again to see if they can find the frame. MS 1-14-19 F CASE94 (252) 266-2463 Medium 2 Spa World Corporation 1 10/17/2018 10/17/2018 12:00:00 AM 1/14/2019 1/14/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 140597-Marian Williams Spa World Corporation 1 106.88407053556712962962962962962962963 106.88407053556712962962962962962962963 0 106.88407053556712962962962962962962963 F F F supportcase 2148 601 Marian Williams e=T&id=399 94 F CASE94 CLOSED case case F case 4 5/1/2019 3:31 pm
401 ARCS 2055 Inbound 6 Missing Part 3 1/14/2019 5:21 pm Spa World - Case Form 130 600 Hector Flores 2147 6/7/2019 9:27 am 1/14/2019 5:21 pm vanmarie86@icloud.com 1/17/2019 10:15 am F 1/14/2019 1/14/2019 12:00:00 AM 5:10 pm 401 F FR-AZ473-OLD 3648 1/17/2019 10:18 am 1/17/2019 10:18 am Correct Warranty order is 171961. MS 1-17-19 F CASE95 (956) 573-8015 Medium 2 Faucets 3 Spa World Corporation 1 10/17/2018 10/17/2018 12:00:00 AM 1/14/2019 1/14/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 missing parts Spa World Corporation 1 143.62926137587962962962962962962962963 143.62926137587962962962962962962962963 0 143.62926137587962962962962962962962963 F F F supportcase 2147 600 Hector Flores e=T&id=401 95 F CASE95 CLOSED case case F case 4 6/7/2019 9:27 am
403 MIRIAM SANTIAGO 686 Inbound 6 1/14/2019 5:27 pm Spa World - Case Form 130 602 Felicia Johnson 2149 1/14/2019 5:27 pm 1/14/2019 5:27 pm msantiago@swcorp.com 1/21/2019 9:26 am F 1/14/2019 1/14/2019 12:00:00 AM 5:24 pm 0 403 F 1/14/2019 5:27 pm 1/14/2019 5:27 pm Customer called about an Elysian double kitchen sink. Provided PO # but could not find order in the system. Was going to call Wayfair to see if they could provide #. MS 1-14-19 F CASE96 (508) 587-1866 Medium 2 Spa World Corporation 1 10/17/2018 10/17/2018 12:00:00 AM 1/14/2019 1/14/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 2782379215 PO# Spa World Corporation 1 0 0 0 0 F F F supportcase 2149 602 Felicia Johnson e=T&id=403 96 F CASE96 CLOSED case case F case 2 1/21/2019 9:26 am
405 ARCS 2055 Inbound 6 Missing Part 3 1/15/2019 9:09 am Spa World - Case Form 130 603 LOWES #1614 - DIANE 2150 6/7/2019 9:55 am 1/15/2019 9:09 am ltucker@swcorp.com 1/15/2019 9:21 am F 1/15/2019 1/15/2019 12:00:00 AM 9:07 am 405 F Test-1 1630 1/15/2019 9:21 am 1/15/2019 9:21 am As per recvg clerk at Lowes wrote on the BOL the palette was broken and opened when it was recvd at the store. The rep states she was not aware the unit was suppose to come with a faucet until the sales rep realized it was missing . LT 1.15.19 F CASE97 (906) 776-1715 Medium 2 Walk in Tub 1 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 MISSING PART 168489 Spa World Corporation 1 142.990220499780092592592592592592592593 142.990220499780092592592592592592592593 0 142.990220499780092592592592592592592593 F F F supportcase 2150 603 LOWES #1614 - DIANE e=T&id=405 97 F CASE97 CLOSED case case F case 3 6/7/2019 9:55 am
406 ARCS 2055 Inbound 6 Damaged/Defective 6 1/15/2019 9:19 am Spa World - Case Form 130 604 Larry Zalewski 2151 1/15/2019 9:19 am 1/15/2019 9:19 am hsesker@swcorp.com F 1/15/2019 1/15/2019 12:00:00 AM 9:10 am 406 F 1/15/2019 9:19 am 1/15/2019 9:19 am 171607 this is a warranty order for a door seal F CASE98 (404) 350-1772 Medium 2 Walk in Tub 1 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 damage item Spa World Corporation 1 0 0 0 0 F F F supportcase 2151 604 Larry Zalewski e=T&id=406 98 F CASE98 CLOSED case case F case 1 1/15/2019 9:19 am
408 OSCAR VILLEGAS 2058 Inbound 6 Order Status 5 1/15/2019 9:31 am Spa World - Case Form 130 606 Lowes 2153 1/15/2019 9:31 am 1/15/2019 9:31 am ovillegas@swcorp.com F 1/15/2019 1/15/2019 12:00:00 AM 9:27 am 408 F 1/15/2019 9:31 am 1/15/2019 9:31 am Rep needed to know the status of ref. 169675 and told him item is on final production. Ov 1/15/19 F CASE99 (816) 795-7443 Medium 2 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 Rep Ron. Spa World Corporation 1 0 0 0 0 F F F supportcase 2153 606 Lowes e=T&id=408 99 F CASE99 CLOSED case case F case 1 1/15/2019 9:31 am
409 CANDY J CASTANEDA 1227 Inbound 6 Trouble Shoot 7 1/15/2019 9:34 am Spa World - Case Form 130 605 Ralph Smith 2152 1/24/2019 3:20 pm 1/15/2019 9:34 am ccastaneda@swcorp.com 1/15/2019 9:37 am F 1/15/2019 1/15/2019 12:00:00 AM 9:14 am 409 F 1/24/2019 3:20 pm 1/24/2019 3:20 pm Customer called, received different agent and purchased a replacement door Ref#173334 to resolve the door seal issue. Closing case. F CASE100 (651) 463-2438 Medium 2 Walk in Tub 1 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 Replacement Door Seal Spa World Corporation 1 9.24018154747685185185185185185185185185 9.24018154747685185185185185185185185185 0 9.24018154747685185185185185185185185185 F F F supportcase 2152 605 Ralph Smith e=T&id=409 100 F CASE100 CLOSED case case F case 6 1/24/2019 3:20 pm
410 MIRIAM SANTIAGO 686 Inbound 6 1/15/2019 9:35 am Spa World - Case Form 130 607 Randy Jensen 2154 4/29/2019 6:19 pm 1/15/2019 9:35 am randy@jenseninteriors.net 1/15/2019 11:23 am F 1/15/2019 1/15/2019 12:00:00 AM 9:29 am 0 410 F 1/21/2019 11:01 am 1/21/2019 11:01 am Sent email to Joel and Gus to see if they have 3 pop up drain w/o overflows. MS 1-21-19 F CASE101 (319) 504-6628 Medium 2 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 149965-Randy Jensen Spa World Corporation 1 104.32195513900462962962962962962962963 104.32195513900462962962962962962962963 0 104.32195513900462962962962962962962963 F F F supportcase 2154 607 Randy Jensen e=T&id=410 101 F CASE101 CLOSED case case F case 6 4/29/2019 6:19 pm
412 CARMEN V ORTIZ DE BODDEN 684 Inbound 6 Damaged/Defective 6 1/15/2019 9:38 am Spa World - Case Form 130 5001 Home Depot.com 49 1/16/2019 10:16 am 1/15/2019 9:38 am info@homedepot.com 1/15/2019 9:40 am F 1/15/2019 1/15/2019 12:00:00 AM 9:37 am 412 F 1/15/2019 9:40 am 1/15/2019 9:40 am No Ref# avail. Cx called in for assistance with damage garbage disposal not able to provide any info regarding order nothing showing up with her name advise to contact HD to get PO# and call us back. Cx understood. CB 01/15/19 F CASE102 (850) 557-5018 Medium 2 Parts 16 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 Christina Miskewitz Spa World Corporation 1 1.02660267859953703703703703703703703704 1.02660267859953703703703703703703703704 0 1.02660267859953703703703703703703703704 F F F supportcase 49 5001 Home Depot.com e=T&id=412 102 F CASE102 CLOSED case case F case 3 1/16/2019 10:16 am
413 MIRIAM SANTIAGO 686 Inbound 6 1/15/2019 9:39 am Spa World - Case Form 130 2363 Oneil Supply 53 1/15/2019 9:39 am 1/15/2019 9:39 am msantiago@swcorp.com 1/21/2019 11:06 am F 1/15/2019 1/15/2019 12:00:00 AM 9:36 am 0 413 F 1/15/2019 9:39 am 1/15/2019 9:39 am Steve form Oneill Supply called wanting to know if we had Reef tubs in stock. Verified the stock and informed we did. MS 1-14-119 F CASE103 (508) 587-1866 Medium 2 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 Steve Oneill Spa World Corporation 1 0 0 0 0 F F F supportcase 53 2363 Oneil Supply e=T&id=413 103 F CASE103 CLOSED case case F case 2 3/18/2019 8:20 am
415 ARCS 2055 Inbound 6 Trouble Shoot 7 1/15/2019 9:40 am Spa World - Case Form 130 608 Christina Miskewitz 2155 1/15/2019 9:40 am 1/15/2019 9:40 am ltucker@swcorp.com F 1/15/2019 1/15/2019 12:00:00 AM 9:33 am 415 F 1/15/2019 9:40 am 1/15/2019 9:40 am gd-az013 Anzzi garbage disposal, cs did not have PO will look for it transferred to tech to troubleshoot. LT 1.15.19 F CASE104 (917) 301-3116 Medium 2 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 TROUBLESHOOT garbage disposal Spa World Corporation 1 0 0 0 0 F F F supportcase 2155 608 Christina Miskewitz e=T&id=415 104 F CASE104 CLOSED case case F case 1 1/15/2019 9:40 am
416 ARCS 2055 E-mail 1 Wrong Product/Part Received 2 1/15/2019 9:51 am Spa World - Case Form 130 610 Regina Azzolino 2158 1/15/2019 9:51 am 1/15/2019 9:51 am hsesker@swcorp.com F 1/15/2019 1/15/2019 12:00:00 AM 9:45 am 416 F 1/15/2019 9:51 am 1/15/2019 9:51 am informed cst of the ref # for this replacement order hs 12 17 FORECASTING REFLECTS PIECES IN BUT NN TO BE UNLOADED ADVSIED COULD TAKE MORE THEN A WEEK//ALSO OFFERD THE LATERNATIVE OF A FAUCET IN THE ch FINISH WILL SPEAK WITH CST AND LET US KNOWE hs 01 10 19 REF:164962 F CASE105 (404) 350-1772 Medium 2 Vessel Sink 4 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 Wrong Product/Part Received Spa World Corporation 1 0 0 0 0 F F F supportcase 2158 610 Regina Azzolino e=T&id=416 105 F CASE105 CLOSED case case F case 1 1/15/2019 9:51 am
418 ARCS 2055 Inbound 6 Order Status 5 1/15/2019 10:04 am Spa World - Case Form 130 611 Joey Cohen 2159 1/15/2019 10:04 am 1/15/2019 10:04 am hsesker@swcorp.com F 1/15/2019 1/15/2019 12:00:00 AM 10:02 am 418 F LS-AZ180 8991 1/15/2019 10:04 am 1/15/2019 10:04 am Joel Advsied the product will be unloaded Monday advised Christine HS 01 15 19 F CASE106 (404) 350-1772 Medium 2 Vessel Sink 4 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 Order Status Spa World Corporation 1 0 0 0 0 F F F supportcase 2159 611 Joey Cohen e=T&id=418 106 F CASE106 CLOSED case case F case 1 1/15/2019 10:04 am
420 OSCAR VILLEGAS 2058 Inbound 6 Order Status 5 1/15/2019 10:11 am Spa World - Case Form 130 612 Adil Bayyan 2160 1/15/2019 10:11 am 1/15/2019 10:11 am ovillegas@swcorp.com F 1/15/2019 1/15/2019 12:00:00 AM 9:31 am 420 F 1/15/2019 10:11 am 1/15/2019 10:11 am Caller needed to know if order is in our system and also if we can rush it a day or not. Ov 1/15/19 F CASE107 (302) 437-4247 Medium 2 Walk in Tub 1 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 Adil Bayyan Spa World Corporation 1 0 0 0 0 F F F supportcase 2160 612 Adil Bayyan e=T&id=420 107 F CASE107 CLOSED case case F case 1 1/15/2019 10:11 am
422 CARMEN V ORTIZ DE BODDEN 684 Other 3 Missing Part 3 1/15/2019 10:17 am Spa World - Case Form 130 130 Costco Wholesale Corporation 1546 1/16/2019 10:17 am 1/15/2019 10:17 am sun-gy@hotmail.com 1/16/2019 10:17 am F 1/15/2019 1/15/2019 12:00:00 AM 10:13 am 422 F OFLOWKIT-CH_Aquarius 5376 1/15/2019 10:17 am 1/15/2019 10:17 am Ref# 165100. Rcvd part request thru CAT missing overflow verify QC no overflow was sent place replacement order send email for warranty approval. CB 01/15/19 F CASE108 (626) 677-8100 Medium 2 Free Standing 2 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 171609 - Sun Spa World Corporation 1 1.00040622805555555555555555555555555556 1.00040622805555555555555555555555555556 0 1.00040622805555555555555555555555555556 F F F supportcase 1546 130 Costco Wholesale Corporation e=T&id=422 108 F CASE108 CLOSED case case F case 2 1/16/2019 10:17 am
423 MIRIAM SANTIAGO 686 Inbound 6 1/15/2019 10:17 am Spa World - Case Form 130 614 Myron Szczukowski 2163 1/15/2019 4:28 pm 1/15/2019 10:17 am mszcz@mac.com 1/15/2019 4:26 pm F 1/15/2019 1/15/2019 12:00:00 AM 10:09 am 0 423 F 1/15/2019 4:26 pm 1/15/2019 4:26 pm FedEx 456414318160 Tracking information sent to customer. MS 1-15-19 F CASE109 (410) 310-6572 Medium 2 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 137817- Spa World Corporation 1 0.2576435689583333333333333333333333333333 0.2576435689583333333333333333333333333333 0 0.2576435689583333333333333333333333333333 F F F supportcase 2163 614 Myron Szczukowski e=T&id=423 109 F CASE109 CLOSED case case F case 4 1/21/2019 11:03 am
425 ARCS 2055 Inbound 6 Wrong Product/Part Received 2 1/15/2019 10:17 am Spa World - Case Form 130 613 HOUZZ - Cheryl 2161 1/15/2019 10:17 am 1/15/2019 10:17 am support@houzz.com F 1/15/2019 1/15/2019 12:00:00 AM 10:07 am 425 F 1/15/2019 10:17 am 1/15/2019 10:17 am Houzz, Cheryl called to advs cs declined the offer to keep the faucet she recvd and the $40 gift card. Cs reqt to return the faucet she recvd for the correct faucet in the combo set LSAZ054-096B. replcmnt ref 170450. LT 1.15.19 F CASE110 Medium 2 Faucets 3 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 WRONG PRODUCT RECVD Spa World Corporation 1 0 0 0 0 F F F supportcase 2161 613 HOUZZ - Cheryl e=T&id=425 110 F CASE110 CLOSED case case F case 1 1/15/2019 10:17 am
427 OSCAR VILLEGAS 2058 Inbound 6 Product Inquiry/Question 1 1/15/2019 10:27 am Spa World - Case Form 130 618 Doug McDonalds 2167 1/15/2019 10:27 am 1/15/2019 10:27 am ovillegas@swcorp.com F 1/15/2019 1/15/2019 12:00:00 AM 10:22 am 427 F 1/15/2019 10:27 am 1/15/2019 10:27 am Custo,mer wanted a tub 30x72 provided 32x60 for some one thats taller that 6ft and weights about 400lbs. He wanted to know if we can custom fit 32x60 which we do not. Ov 1/15/19 F CASE111 (678) 332-6256 Medium 2 Walk in Tub 1 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 Doug Mcdonald Spa World Corporation 1 0 0 0 0 F F F supportcase 2167 618 Doug McDonalds e=T&id=427 111 F CASE111 CLOSED case case F case 1 1/15/2019 10:27 am
428 OSCAR VILLEGAS 2058 Inbound 6 Product Inquiry/Question 1 1/15/2019 10:32 am Spa World - Case Form 130 619 Vernice french 2168 1/15/2019 10:32 am 1/15/2019 10:32 am ovillegas@swcorp.com 1/18/2019 6:49 pm F 1/15/2019 1/15/2019 12:00:00 AM 10:27 am 428 F 1/18/2019 6:49 pm 1/18/2019 6:49 pm customers installer called because he is missing the trim kit. F CASE112 Medium 2 Walk in Tub 1 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 Vernice French Spa World Corporation 1 0 0 0 0 F F F supportcase 2168 619 Vernice french e=T&id=428 112 F CASE112 CLOSED case case F case 2 1/18/2019 6:49 pm
430 ARCS 2055 Inbound 6 Order Status 5 1/15/2019 10:40 am Spa World - Case Form 130 615 Jennifer Kure 2164 1/15/2019 10:40 am 1/15/2019 10:40 am jkure8@sbcglobal.net F 1/15/2019 1/15/2019 12:00:00 AM 10:11 am 430 F L-AZ011 9017 1/15/2019 10:40 am 1/15/2019 10:40 am ***ref 171611 this is replacement order for the pull rod an email was sent for approval /pending feedback F CASE113 21653867966 Medium 2 Vessel Sink 4 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 Order Status Spa World Corporation 1 0 0 0 0 F F F supportcase 2164 615 Jennifer Kure e=T&id=430 113 F CASE113 CLOSED case case F case 1 1/15/2019 10:40 am
432 CANDY J CASTANEDA 1227 Inbound 6 Damaged/Defective 6 1/15/2019 10:52 am Spa World - Case Form 130 548 David Norman 2087 2/12/2019 6:41 pm 1/15/2019 10:52 am davidnorman.gna@gmail.com 1/15/2019 10:54 am F 1/15/2019 1/15/2019 12:00:00 AM 10:44 am 432 F 2/12/2019 6:41 pm 2/12/2019 6:41 pm Continued under CASE411. Closing. F CASE114 (703) 297-2465 Medium 2 Walk in Tub 1 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 Access Panel Removal Spa World Corporation 1 28.32597453668981481481481481481481481481 28.32597453668981481481481481481481481481 0 28.32597453668981481481481481481481481481 F F F supportcase 2087 548 David Norman e=T&id=432 114 F CASE114 CLOSED case case F case 4 2/12/2019 6:41 pm
434 ARCS 2055 Inbound 6 Wrong Product/Part Received 2 1/15/2019 11:06 am Spa World - Case Form 130 621 Mariana Beres 2170 6/7/2019 9:27 am 1/15/2019 11:06 am hsesker@swcorp.com 6/7/2019 9:27 am F 1/15/2019 1/15/2019 12:00:00 AM 10:55 am 434 F SD-AZ10-01CH 9084 1/15/2019 11:06 am 1/15/2019 11:06 am REF: 166002 Cst received the replacement order but needs a high gloss stainless steal hinge and received F CASE115 (404) 350-1772 Medium 2 Shower Doors 13 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 Wrong Product/Part Received Spa World Corporation 1 142.889653816099537037037037037037037037 142.889653816099537037037037037037037037 0 142.889653816099537037037037037037037037 F F F supportcase 2170 621 Mariana Beres e=T&id=434 115 F CASE115 CLOSED case case F case 2 6/7/2019 9:27 am
437 ART 2056 Inbound 6 Trouble Shoot 7 1/15/2019 11:30 am Spa World - Case Form 130 625 Rowena Mileto 2174 6/7/2019 9:55 am 1/15/2019 11:30 am hsesker@swcorp.com 1/22/2019 9:39 am F 1/15/2019 1/15/2019 12:00:00 AM 11:26 am 0 437 F Test-1 1630 1/15/2019 11:30 am 1/15/2019 11:30 am REF: 170447 Cst received items /installed but still getting the same error message EO Transfer to tech support HS 01 15 19 F CASE116 (404) 350-1772 Medium 2 Parts 16 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 technical suppport Spa World Corporation 1 142.892592221342592592592592592592592593 142.892592221342592592592592592592592593 0 142.892592221342592592592592592592592593 F F F supportcase 2174 625 Rowena Mileto e=T&id=437 116 F CASE116 CLOSED case case F case 3 6/7/2019 9:55 am
439 VANESSA R GOMEZ 1326 Inbound 6 Sales Opportunity 4 1/15/2019 11:47 am Spa World - Case Form 130 627 Robert Walton 2177 1/21/2019 3:41 pm 1/15/2019 11:47 am waltonhandyman@hughes.net 1/21/2019 3:41 pm F 1/15/2019 1/15/2019 12:00:00 AM 11:42 am 0 439 F D-1050 2053 1/15/2019 11:47 am 1/15/2019 11:47 am CX called because he had questions about his steam spa. He wanted to know if a 10.5KW wouls be ok for his room. The room was 400.7 CU F CASE117 Medium 2 Parts 16 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Follow Up 1 Sales Order 2 T OFF Closed 5 Robert Walton Spa World Corporation 1 6.16245831483796296296296296296296296296 6.16245831483796296296296296296296296296 0 6.16245831483796296296296296296296296296 F F F supportcase 2177 627 Robert Walton e=T&id=439 117 F CASE117 CLOSED case case F case 2 1/21/2019 3:41 pm
441 VANESSA R GOMEZ 1326 Inbound 6 Sales Opportunity 4 1/15/2019 11:48 am Spa World - Case Form 130 627 Robert Walton 2177 1/21/2019 3:40 pm 1/15/2019 11:48 am waltonhandyman@hughes.net 1/21/2019 3:40 pm F 1/15/2019 1/15/2019 12:00:00 AM 11:42 am 0 441 F D-1050 2053 1/15/2019 11:48 am 1/15/2019 11:48 am CX called because he had questions about his steam spa. He wanted to know if a 10.5KW wouls be ok for his room. The room was 400.7 CU F CASE118 Medium 2 Parts 16 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Follow Up 1 Sales Order 2 T OFF Closed 5 Robert Walton Spa World Corporation 1 6.16136545042824074074074074074074074074 6.16136545042824074074074074074074074074 0 6.16136545042824074074074074074074074074 F F F supportcase 2177 627 Robert Walton e=T&id=441 118 F CASE118 CLOSED case case F case 2 1/21/2019 3:40 pm
443 ARCS 2055 E-mail 1 Order Status 5 1/15/2019 11:48 am Spa World - Case Form 130 2186 Faucet Direct A Division of Imprvmnt Dire 1603 6/7/2019 9:27 am 1/15/2019 11:48 am josie.gouge@build.com 6/7/2019 9:27 am F 1/15/2019 1/15/2019 12:00:00 AM 11:26 am 443 F LS-AZ180 8991 1/15/2019 11:48 am 1/15/2019 11:48 am Dealer emailed for order status F CASE119 (800) 375-3403 X6307 Medium 2 Vessel Sink 4 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 Order Status Spa World Corporation 1 142.860522852488425925925925925925925926 142.860522852488425925925925925925925926 0 142.860522852488425925925925925925925926 F F F supportcase 1603 2186 Faucet Direct A Division of Imprvmnt Dire e=T&id=443 119 F CASE119 CLOSED case case F case 2 6/7/2019 9:27 am
444 OSCAR VILLEGAS 2058 Inbound 6 Sales Opportunity 4 1/15/2019 11:49 am Spa World - Case Form 130 626 Mellanie Allen 2176 1/15/2019 11:49 am 1/15/2019 11:49 am ovillegas@swcorp.com F 1/15/2019 1/15/2019 12:00:00 AM 11:42 am 444 F 1/15/2019 11:49 am 1/15/2019 11:49 am HD3672WWL is the model customer is would like and she will speak w. husband. Call back to suggest is in 25% off $1163.00....Ov 1/15/19 F CASE120 (561) 649-2886 Medium 2 Drop-In Tub 17 Spa World Corporation 1 OPPORTUNITIY 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Follow Up 1 Sales Order 2 T OFF Closed 5 Mellanie Allen Spa World Corporation 1 0 0 0 0 F F F supportcase 2176 626 Mellanie Allen e=T&id=444 120 F CASE120 CLOSED case case F case 1 1/15/2019 11:49 am
445 HORTENCIA SESKER 2059 Inbound 6 Order Status 5 1/15/2019 11:58 am Spa World - Case Form 130 5000 Lowes Companies Inc. 50 1/15/2019 11:58 am 1/15/2019 11:58 am info@lowes.com 1/21/2019 9:09 am F 1/15/2019 1/15/2019 12:00:00 AM 11:44 am 445 F V-CHO015-60-OLD 8595 1/15/2019 11:58 am 1/15/2019 11:58 am 170738 asking for ETA advised tracking and Estes express F CASE121 (800) 445-6937 Medium 2 Vanity 7 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 Order Status Spa World Corporation 1 0 0 0 0 F F F supportcase 50 5000 Lowes Companies Inc. e=T&id=445 121 F CASE121 CLOSED case case F case 2 1/21/2019 9:09 am
447 OSCAR VILLEGAS 2058 Inbound 6 Sales Opportunity 4 1/15/2019 12:00 pm Spa World - Case Form 130 628 Evelyn Stowers 2178 1/15/2019 12:00 pm 1/15/2019 12:00 pm ovillegas@swcorp.com F 1/15/2019 1/15/2019 12:00:00 AM 11:49 am 447 F 1/15/2019 12:00 pm 1/15/2019 12:00 pm Customer was interested HD3260 by with 40inches in height. Customer is doing price shopping, follow up will continue. Ov 1/15/19 F CASE122 (979) 232-3028 Medium 2 Walk in Tub 1 Spa World Corporation 1 OPPORTUNITY 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Follow Up 1 Sales Order 2 T OFF Closed 5 Evelyn Stower Spa World Corporation 1 0 0 0 0 F F F supportcase 2178 628 Evelyn Stowers e=T&id=447 122 F CASE122 CLOSED case case F case 1 1/15/2019 12:00 pm
448 OSCAR VILLEGAS 2058 Inbound 6 Sales Opportunity 4 1/15/2019 12:05 pm Spa World - Case Form 130 629 Barbara Winberg 2179 1/15/2019 12:05 pm 1/15/2019 12:05 pm ovillegas@swcorp.com F 1/15/2019 1/15/2019 12:00:00 AM 12:00 pm 448 F 1/15/2019 12:05 pm 1/15/2019 12:05 pm Client interested in models AZ023-AZ041, AZ037. Will follow up to see if she made up her mind. OV 1/15/19 F CASE123 (718) 549-6700 Medium 2 Shower Panel 6 Spa World Corporation 1 OPPORTUNITY 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Follow Up 1 Sales Order 2 T OFF Closed 5 Barbara Winberg Spa World Corporation 1 0 0 0 0 F F F supportcase 2179 629 Barbara Winberg e=T&id=448 123 F CASE123 CLOSED case case F case 1 1/15/2019 12:05 pm
449 CANDY J CASTANEDA 1227 Inbound 6 Trouble Shoot 7 1/15/2019 12:05 pm Spa World - Case Form 130 630 Rowena Mileto 2180 6/7/2019 9:55 am 1/15/2019 12:05 pm rpmileto@yahoo.com 1/15/2019 12:25 pm F 1/15/2019 1/15/2019 12:00:00 AM 12:02 pm 449 F Test-1 1630 1/16/2019 2:01 pm 1/16/2019 2:01 pm Rowena calling in to say she would like to return the cable and filter she purchased R#170447 because of the inconvenience of removing tile and the wall behind would cost too much to get to the generator for the troubleshooting. After explaining to her how the refund process works, she asked if she can turn in the unit to then get another one. Let her know she is out of the warranty but would love to see how much it would cost as well if any discount could possibly be applied. Informed her she will be contacted back. CC 1/16/19 F CASE124 (727) 488-6538 Medium 2 Parts 16 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 Ref#170447 Steam Unit E0 Error Message Spa World Corporation 1 142.868067462025462962962962962962962963 142.868067462025462962962962962962962963 0 142.868067462025462962962962962962962963 F F F supportcase 2180 630 Rowena Mileto e=T&id=449 124 F CASE124 CLOSED case case F case 4 6/7/2019 9:55 am
450 ARCS 2055 Inbound 6 Sales Opportunity 4 1/15/2019 12:08 pm Spa World - Case Form 130 2186 Faucet Direct A Division of Imprvmnt Dire 1603 1/15/2019 12:08 pm 1/15/2019 12:08 pm josie.gouge@build.com F 1/15/2019 1/15/2019 12:00:00 AM 12:03 pm 450 F LS-AZ269 9033 1/15/2019 12:08 pm 1/15/2019 12:08 pm Kevin from Build asked for information on this product sent the attachment /spec sheet F CASE125 (800) 375-3403 X6307 Medium 2 Faucets 3 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Follow Up 1 Sales Order 2 T OFF Closed 5 sales inquire Spa World Corporation 1 0 0 0 0 F F F supportcase 1603 2186 Faucet Direct A Division of Imprvmnt Dire e=T&id=450 125 F CASE125 CLOSED case case F case 1 3/21/2019 2:33 pm
452 MELISSA VIERA 679 Inbound 6 Sales Opportunity 4 1/15/2019 12:14 pm Spa World - Case Form 130 631 Man Marku 2182 1/15/2019 12:14 pm 1/15/2019 12:14 pm mviera@swcorp.com F 1/15/2019 1/15/2019 12:00:00 AM 12:05 pm 0 452 F 1/15/2019 12:14 pm 1/15/2019 12:14 pm Aroma canisters sale - $70 F CASE126 (248) 462-3985 Medium 2 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Closed Sales 5 Sales Order 2 T OFF Closed 5 Sale Spa World Corporation 1 0 0 0 0 F F F supportcase 2182 631 Man Marku e=T&id=452 126 F CASE126 CLOSED case case F case 1 1/15/2019 12:14 pm
454 ARCS 2055 Inbound 6 Refund 11 1/15/2019 12:17 pm Spa World - Case Form 130 2100 Beyond store (Plum Group LLC) 1510 1/15/2019 12:17 pm 1/15/2019 12:17 pm sean@beyondstores.com F 1/15/2019 1/15/2019 12:00:00 AM 12:13 pm 454 F 1/15/2019 12:17 pm 1/15/2019 12:17 pm ARI from Beyond stores calling in to request information on refunds /spoke with Karen /transfer to accounting F CASE127 Medium 2 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Sales Order 2 T OFF Closed 5 biiling/refunds Spa World Corporation 1 0 0 0 0 F F F supportcase 1510 2100 Beyond store (Plum Group LLC) e=T&id=454 127 F CASE127 CLOSED case case F case 1 1/15/2019 12:17 pm
456 MELISSA VIERA 679 Inbound 6 Sales Opportunity 4 1/15/2019 12:19 pm Spa World - Case Form 130 5001 Home Depot.com 49 1/15/2019 12:19 pm 1/15/2019 12:19 pm info@homedepot.com F 1/15/2019 1/15/2019 12:00:00 AM 12:15 pm 0 456 F HD6060SDRX 6009 1/15/2019 12:19 pm 1/15/2019 12:19 pm Closed tub sale $1637.74 F CASE128 (248) 462-3985 Medium 2 Drop-In Tub 17 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Closed Sales 5 Sales Order 2 T OFF Closed 5 Sale Spa World Corporation 1 0 0 0 0 F F F supportcase 49 5001 Home Depot.com e=T&id=456 128 F CASE128 CLOSED case case F case 1 1/15/2019 12:19 pm
458 MELISSA VIERA 679 Inbound 6 Sales Opportunity 4 1/15/2019 12:22 pm Spa World - Case Form 130 5001 Home Depot.com 49 1/15/2019 12:22 pm 1/15/2019 12:22 pm info@homedepot.com F 1/15/2019 1/15/2019 12:00:00 AM 12:19 pm 458 F HD3060WILWD 6102 1/15/2019 12:22 pm 1/15/2019 12:22 pm Tub Sale - David Canevit - $2572.30 F CASE129 (850) 557-5018 Medium 2 Walk in Tub 1 Spa World Corporation 1 10/18/2018 10/18/2018 12:00:00 AM 1/15/2019 1/15/2019 12:00:00 AM Closed Sales 5 Sales Order 2 T OFF Closed 5 Sale Spa World Corporation 1 0 0 0 0 F F F supportcase 49 5001 Home Depot.com e=T&id=458 129 F CASE129 CLOSED case case F case 1 1/15/2019 12:22 pm
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