| 255754 |
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|
MELISSA VIERA |
|
679 |
8/6/2019 12:00:00 AM |
5000 Lowes Companies Inc. |
50 |
5000 Lowes Companies Inc. : Lowes Companies |
3546 |
679 |
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Standard Task Form |
-120 |
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Pick up from Lowes store |
8/6/2019 |
8/6/2019 12:00:00 AM |
9:00 am |
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255754 |
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F |
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0.000000 |
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MEDIUM |
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None |
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None |
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8/6/2019 |
8/6/2019 12:00:00 AM |
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In Progress |
PROGRESS |
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0:00 |
9:00 am |
RMA3814 - pickup needed |
Return Authorization #RMA3814 |
1202302 |
Task |
1 |
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task |
8/6/2019 |
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8/6/2019 11:26 am |
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8/6/2019 |
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e=T&id=255754 |
-1 |
F |
Melissa, i need the store address and contact info for this pickup. it was originally delivered to the customers home. - NC |
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F |
America/New_York |
task |
8/21/2019 9:44 am |
| 257068 |
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Toni Marie Ligotti |
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1330 |
8/6/2019 12:00:00 AM |
5029 Warranty Spa World Corporation |
6676 |
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167359 |
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Standard Task Form |
-120 |
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8/6/2019 |
8/6/2019 12:00:00 AM |
9:00 am |
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257068 |
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F |
F |
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0.000000 |
Medium |
MEDIUM |
F |
None |
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None |
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F |
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8/6/2019 |
8/6/2019 12:00:00 AM |
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In Progress |
PROGRESS |
CASE8779 tech - trouble shoot |
234223 |
0:00 |
9:00 am |
Invoice |
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Task |
1 |
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task |
8/6/2019 |
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8/6/2019 3:34 pm |
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8/6/2019 |
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e=T&id=257068 |
-1 |
F |
Hello Toni,
Quote form has been approved by Michael, and the work has been completed. Please look into customer's invoice that is attached to the case.
Thank you.
Kind regards,
Kemy Lopez |
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F |
America/New_York |
task |
8/6/2019 3:34 pm |
| 257482 |
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Nicollette Chavez-Olarte |
|
689 |
8/7/2019 12:00:00 AM |
1854 Spa World Parts SWP SWP |
3903 |
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146743 |
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Standard Task Form |
-120 |
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8/7/2019 |
8/7/2019 12:00:00 AM |
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8/7/2019 |
8/7/2019 12:00:00 AM |
9:00 am |
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257482 |
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F |
F |
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0.000000 |
Medium |
MEDIUM |
F |
None |
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None |
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F |
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8/7/2019 |
8/7/2019 12:00:00 AM |
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Completed |
COMPLETE |
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0:00 |
9:00 am |
call tag |
Return Authorization #RMA4216 |
1359251 |
Task |
1 |
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task |
8/7/2019 |
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8/7/2019 8:51 am |
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8/7/2019 |
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e=T&id=257482 |
-1 |
F |
customer was sent wrong product
SENT - NC |
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F |
America/New_York |
task |
8/7/2019 9:53 am |
| 257483 |
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Toni Marie Ligotti |
|
1330 |
8/7/2019 12:00:00 AM |
1854 Spa World Parts SWP SWP |
3903 |
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146743 |
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Standard Task Form |
-120 |
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8/7/2019 |
8/7/2019 12:00:00 AM |
9:00 am |
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257483 |
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F |
F |
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0.000000 |
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MEDIUM |
F |
None |
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None |
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F |
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8/7/2019 |
8/7/2019 12:00:00 AM |
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Not Started |
NOTSTART |
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0:00 |
9:00 am |
refund needed |
Return Authorization #RMA4216 |
1359251 |
Task |
1 |
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task |
8/7/2019 |
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8/7/2019 8:53 am |
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8/7/2019 |
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e=T&id=257483 |
-1 |
F |
refund for the pressure reduction valve. customer received a pressure relief valve instead. |
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F |
America/New_York |
task |
8/7/2019 8:53 am |
| 257738 |
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|
Nicollette Chavez-Olarte |
|
689 |
8/7/2019 12:00:00 AM |
2042 Miami Home Centers - South Miami |
1447 |
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|
99385 |
|
Standard Task Form |
-120 |
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8/7/2019 |
8/7/2019 12:00:00 AM |
SAIA shouldve had this returned. will advise. -NC |
8/7/2019 |
8/7/2019 12:00:00 AM |
9:00 am |
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257738 |
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F |
F |
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0.000000 |
Medium |
MEDIUM |
F |
None |
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None |
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F |
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8/7/2019 |
8/7/2019 12:00:00 AM |
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Completed |
COMPLETE |
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0:00 |
9:00 am |
pick up |
Return Authorization #RMA4227 |
1362005 |
Task |
1 |
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task |
8/7/2019 |
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8/7/2019 12:01 pm |
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8/7/2019 |
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e=T&id=257738 |
-1 |
F |
we shipped order it came damage.
the dealer refused the order.
a warranty order was placed and shipped out.
they recieved the replacement tub.
the shipping company shipped the refused back to them. and they have tried returning it to us. reaching out for pick-up |
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F |
America/New_York |
task |
8/7/2019 2:07 pm |
| 259046 |
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|
Nicollette Chavez-Olarte |
|
689 |
8/8/2019 12:00:00 AM |
754 StudioLX Inc |
2332 |
|
|
146743 |
|
Standard Task Form |
-120 |
|
|
8/12/2019 |
8/12/2019 12:00:00 AM |
Carrier assigned : R&L - NC |
8/8/2019 |
8/8/2019 12:00:00 AM |
9:00 am |
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259046 |
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F |
F |
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0.000000 |
Medium |
MEDIUM |
F |
None |
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None |
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F |
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8/8/2019 |
8/8/2019 12:00:00 AM |
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Completed |
COMPLETE |
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0:00 |
9:00 am |
call tag |
Sales Order #SOS217276 |
1196313 |
Task |
1 |
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task |
8/8/2019 |
|
|
8/8/2019 3:20 pm |
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8/8/2019 |
|
e=T&id=259046 |
-1 |
F |
call tag for the pickup freight damage |
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F |
America/New_York |
task |
8/12/2019 4:10 pm |
| 259757 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/9/2019 12:00:00 AM |
2511 Wayfair LLC |
1928 |
2511 Wayfair LLC : Ryan Conway |
4659 |
172606 |
|
Standard Task Form |
-120 |
|
|
8/12/2019 |
8/12/2019 12:00:00 AM |
please send return label to : herner252@gmail.com |
8/9/2019 |
8/9/2019 12:00:00 AM |
9:00 am |
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259757 |
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F |
F |
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0.000000 |
Medium |
MEDIUM |
F |
None |
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None |
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F |
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8/9/2019 |
8/9/2019 12:00:00 AM |
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Completed |
COMPLETE |
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0:00 |
9:00 am |
RMA 4282- CALL TAG NEEDED |
Return Authorization #RMA4282 |
1380406 |
Task |
1 |
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task |
8/9/2019 |
|
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8/9/2019 12:29 pm |
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8/9/2019 |
|
e=T&id=259757 |
-1 |
F |
Reason for return on this task is , received damaged, and it’s a Wayfair order.
Wayfair ships on their account, they should be handling this return. - NC |
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F |
America/New_York |
task |
8/12/2019 12:25 pm |
| 260062 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/9/2019 12:00:00 AM |
1854 Spa World Parts SWP SWP |
3903 |
|
|
150634 |
|
Standard Task Form |
-120 |
|
|
8/12/2019 |
8/12/2019 12:00:00 AM |
hey customer needs to send back led light for steamspa, return label not emailing out |
8/9/2019 |
8/9/2019 12:00:00 AM |
9:00 am |
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260062 |
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F |
F |
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0.000000 |
Medium |
MEDIUM |
F |
None |
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None |
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F |
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8/9/2019 |
8/9/2019 12:00:00 AM |
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Completed |
COMPLETE |
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|
0:00 |
9:00 am |
call tag |
Sales Order #SOS217267 |
1196157 |
Task |
1 |
|
|
task |
8/9/2019 |
|
|
8/9/2019 2:34 pm |
|
8/9/2019 |
|
e=T&id=260062 |
-1 |
F |
Sent - NC |
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|
F |
America/New_York |
task |
8/12/2019 12:26 pm |
| 260563 |
|
|
Michael A Lefebvre |
|
589 |
8/9/2019 12:00:00 AM |
5000 Lowes Companies Inc. |
50 |
5000 Lowes Companies Inc. : Lowes Companies |
3546 |
146743 |
|
Standard Task Form |
-120 |
|
|
8/12/2019 |
8/12/2019 12:00:00 AM |
|
8/9/2019 |
8/9/2019 12:00:00 AM |
9:00 am |
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260563 |
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F |
F |
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0.000000 |
Medium |
MEDIUM |
F |
None |
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None |
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F |
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8/9/2019 |
8/9/2019 12:00:00 AM |
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Completed |
COMPLETE |
CASE8252 Leak during testing |
213927 |
0:00 |
9:00 am |
quote form attached |
|
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Task |
1 |
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|
task |
8/9/2019 |
|
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8/9/2019 4:12 pm |
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8/9/2019 |
|
e=T&id=260563 |
-1 |
F |
hello Michael I have attached the quote form and added the email correspondents. the customer got the work done before qf was approved. please review and advise. |
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F |
America/New_York |
task |
8/12/2019 9:11 am |
| 263942 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/12/2019 12:00:00 AM |
5029 Warranty Spa World Corporation |
6676 |
|
|
778 |
|
Standard Task Form |
-120 |
|
|
8/12/2019 |
8/12/2019 12:00:00 AM |
Please create return shipping label for this customer - needs to return two shower panels and get refund. |
8/12/2019 |
8/12/2019 12:00:00 AM |
9:00 am |
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263942 |
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F |
F |
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0.000000 |
Medium |
MEDIUM |
F |
None |
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None |
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F |
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8/12/2019 |
8/12/2019 12:00:00 AM |
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Completed |
COMPLETE |
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|
0:00 |
9:00 am |
RMA4316 - Please create return shipping label |
Return Authorization #RMA4316 |
1393330 |
Task |
1 |
|
|
task |
8/12/2019 |
|
|
8/12/2019 10:52 am |
|
8/12/2019 |
|
e=T&id=263942 |
-1 |
F |
sent - NC |
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|
F |
America/New_York |
task |
8/12/2019 12:36 pm |
| 264147 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/12/2019 12:00:00 AM |
2511 Wayfair LLC |
1928 |
2511 Wayfair LLC : Ryan Conway |
4659 |
167362 |
|
Standard Task Form |
-120 |
|
|
8/12/2019 |
8/12/2019 12:00:00 AM |
Wayfair order. Shipped TW-AZ065BN instead of TW-AZ065CH. |
8/12/2019 |
8/12/2019 12:00:00 AM |
9:00 am |
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264147 |
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F |
F |
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0.000000 |
Medium |
MEDIUM |
F |
None |
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None |
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F |
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8/12/2019 |
8/12/2019 12:00:00 AM |
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Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
RMA 4322 return label needed |
Return Authorization #RMA4322 |
1394155 |
Task |
1 |
|
|
task |
8/12/2019 |
|
|
8/12/2019 12:29 pm |
|
8/12/2019 |
|
e=T&id=264147 |
-1 |
F |
SENT - NC |
|
|
|
F |
America/New_York |
task |
8/12/2019 12:38 pm |
| 264449 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/12/2019 12:00:00 AM |
130 Costco Wholesale Corporation |
1546 |
|
|
167362 |
|
Standard Task Form |
-120 |
|
|
8/12/2019 |
8/12/2019 12:00:00 AM |
PO#: 00847003694000
Order placed: 7/2/2019
Member: Li Ye
Tub: EMBRACE FREESTANDING TUB
Reason: Defective
Replacement PO#: 00847004915707
Qty: 1
Return p/u location: At ship to
Claire Ye
12019 Broad Meadow Ln
Clarksville, MD 210291258
Daytime Phone: 3013621688
Nighttime Phone: 3013621688
Email: leafiness@hotmail.com |
8/12/2019 |
8/12/2019 12:00:00 AM |
9:00 am |
|
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264449 |
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F |
F |
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0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
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|
F |
|
8/12/2019 |
8/12/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
RMA 4323 Call tag needed |
Return Authorization #RMA4323 |
1394168 |
Task |
1 |
|
|
task |
8/12/2019 |
|
|
8/12/2019 12:50 pm |
|
8/12/2019 |
|
e=T&id=264449 |
-1 |
F |
Carrier assigned : R&L - NC |
|
|
|
F |
America/New_York |
task |
8/12/2019 2:36 pm |
| 264450 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/12/2019 12:00:00 AM |
130 Costco Wholesale Corporation |
1546 |
|
|
167362 |
|
Standard Task Form |
-120 |
|
|
8/12/2019 |
8/12/2019 12:00:00 AM |
PO#: 00847004256253
Order placed: 7/19/2019
Member: Crystal Nguyen
Tub: VENETIAN 36X72 HYDRO
Reason: Product Not As Expected
Qty: 1
Return p/u location: At Ship To Address
Crystal Nguyen
1084 S TAYLOR CT
ANAHEIM, CA 928082425
Daytime Phone: 7148796868
Email: cnguyen405@gmail.com |
8/12/2019 |
8/12/2019 12:00:00 AM |
9:00 am |
|
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|
264450 |
|
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F |
F |
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0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
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F |
|
8/12/2019 |
8/12/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
RMA 4324 Return label needed |
Return Authorization #RMA4324 |
1394169 |
Task |
1 |
|
|
task |
8/12/2019 |
|
|
8/12/2019 12:53 pm |
|
8/12/2019 |
|
e=T&id=264450 |
-1 |
F |
Carrier assigned: SEKO - NC |
|
|
|
F |
America/New_York |
task |
8/12/2019 3:39 pm |
| 265359 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/12/2019 12:00:00 AM |
5001 Home Depot.com |
49 |
Mario Brothers |
53227 |
146743 |
|
Standard Task Form |
-120 |
|
|
8/12/2019 |
8/12/2019 12:00:00 AM |
SENT - NC |
8/12/2019 |
8/12/2019 12:00:00 AM |
9:00 am |
|
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|
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|
|
265359 |
|
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|
|
|
|
F |
F |
|
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|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
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|
F |
|
8/12/2019 |
8/12/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
call tag |
Return Authorization #RMA4339 |
1395130 |
Task |
1 |
|
|
task |
8/12/2019 |
|
|
8/12/2019 2:44 pm |
|
8/12/2019 |
|
e=T&id=265359 |
-1 |
F |
can you resend the return label for the damaged shower panel he stated that he did not get it |
|
|
|
F |
America/New_York |
task |
8/20/2019 4:25 pm |
| 265664 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/12/2019 12:00:00 AM |
5000 Lowes Companies Inc. |
50 |
5000 Lowes Companies Inc. : Lowes Companies |
3546 |
146743 |
|
Standard Task Form |
-120 |
|
|
8/20/2019 |
8/20/2019 12:00:00 AM |
NICOLETTE THE FIRST ONE WAS DAMAGED WAS NOT DELIVERED AND FEDEX DONT KNOW WHERE IT IS AT. |
8/12/2019 |
8/12/2019 12:00:00 AM |
9:00 am |
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|
265664 |
|
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F |
F |
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0.000000 |
Medium |
MEDIUM |
F |
None |
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None |
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|
F |
|
8/12/2019 |
8/12/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
MISSING TRACE OF PACKAGE |
Sales Order #SOS17362 |
816533 |
Task |
1 |
|
|
task |
8/12/2019 |
|
|
8/12/2019 4:04 pm |
|
8/12/2019 |
|
e=T&id=265664 |
-1 |
F |
Assign task to Andrea, a claim needs to be entered - NC |
|
|
|
F |
America/New_York |
task |
8/20/2019 4:02 pm |
| 265969 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/12/2019 12:00:00 AM |
754 StudioLX Inc |
2332 |
|
|
679 |
|
Standard Task Form |
-120 |
|
|
8/12/2019 |
8/12/2019 12:00:00 AM |
send return label to Natasha@studiolx.com |
8/12/2019 |
8/12/2019 12:00:00 AM |
9:00 am |
|
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|
|
|
|
265969 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
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|
F |
|
8/12/2019 |
8/12/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
RMA4342 - Return label needed |
Return Authorization #RMA4342 |
1398815 |
Task |
1 |
|
|
task |
8/12/2019 |
|
|
8/12/2019 5:07 pm |
|
8/12/2019 |
|
e=T&id=265969 |
-1 |
F |
Sent - NC |
|
|
|
F |
America/New_York |
task |
8/12/2019 5:12 pm |
| 265970 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/12/2019 12:00:00 AM |
2276 HOUZZ |
1689 |
|
|
167362 |
|
Standard Task Form |
-120 |
|
|
8/21/2019 |
8/21/2019 12:00:00 AM |
Hi Team,
I am following up on this request.
Katie Floyd
71 Tanglewood Drive
Durango CO 81301
As you are aware, the customer would like to return the item for a refund. Please provide return shipping labels that I can pass along to the customer if you require the items to be returned to you.
Looking forward to hearing from you soon.
Best,
John Paul
Extension 61151
The Houzz Team |
8/12/2019 |
8/12/2019 12:00:00 AM |
9:00 am |
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265970 |
|
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|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/12/2019 |
8/12/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
RMA 4343 Return Label Needed |
Return Authorization #RMA4343 |
1398816 |
Task |
1 |
|
|
task |
8/12/2019 |
|
|
8/12/2019 5:15 pm |
|
8/12/2019 |
|
e=T&id=265970 |
-1 |
F |
Label sent - NC |
|
|
|
F |
America/New_York |
task |
8/21/2019 11:27 am |
| 266640 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/13/2019 12:00:00 AM |
2331 Menards |
2076 |
|
|
167362 |
|
Standard Task Form |
-120 |
|
|
8/13/2019 |
8/13/2019 12:00:00 AM |
Aimee,
PO YORK30166094 came to us with significant damage and needed to be reordered.
Could I get an RGA for the damaged shower base.
The reorder PO is YORK3016312, Could you see if this order could be expedited?
Please advise,
Rob
ROB SAUERWEIN
PLUMBING MANAGER 1ST ASST
YORKVILLE
1800 MARKETVIEW DRIVE
YORKVILLE, IL 60560-1597
[P] (630) 553-4286
[F] 630-553-8607
YORKPlumbing@menards.com |
8/13/2019 |
8/13/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
266640 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/13/2019 |
8/13/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
RMA 4349 Call tag needed |
Return Authorization #RMA4349 |
1401247 |
Task |
1 |
|
|
task |
8/13/2019 |
|
|
8/13/2019 9:30 am |
|
8/13/2019 |
|
e=T&id=266640 |
-1 |
F |
Label sent - NC |
|
|
|
F |
America/New_York |
task |
8/13/2019 10:51 am |
| 266645 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/13/2019 12:00:00 AM |
5054 Home Depot SOS |
15381 |
|
|
146743 |
|
Standard Task Form |
-120 |
|
|
8/13/2019 |
8/13/2019 12:00:00 AM |
carrier assigned : R&L - NC |
8/13/2019 |
8/13/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
266645 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/13/2019 |
8/13/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
call tag |
Return Authorization #RMA4356 |
1403685 |
Task |
1 |
|
|
task |
8/13/2019 |
|
|
8/13/2019 11:04 am |
|
8/13/2019 |
|
e=T&id=266645 |
-1 |
F |
call tag needed for damaged tub |
|
|
|
F |
America/New_York |
task |
8/13/2019 12:15 pm |
| 267153 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/13/2019 12:00:00 AM |
5000 Lowes Companies Inc. |
50 |
5000 Lowes Companies Inc. : Lowes Companies |
3546 |
167362 |
|
Standard Task Form |
-120 |
|
|
8/13/2019 |
8/13/2019 12:00:00 AM |
Ok now I have the story straight. For model # LS-AZ097 there should be a drain hole an 3 faucet holes. What came was 1 faucet hole an 1 drain hole. No damage. wrong product in the box.
Toni M White
RTM CLERK
Lowes Home Improvement
Lacey Wa.
Helping people love where they live! |
8/13/2019 |
8/13/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
267153 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/13/2019 |
8/13/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
RMA 4354 Return label needed |
Return Authorization #RMA4354 |
1403426 |
Task |
1 |
|
|
task |
8/13/2019 |
|
|
8/13/2019 12:23 pm |
|
8/13/2019 |
|
e=T&id=267153 |
-1 |
F |
Sent - NC |
|
|
|
F |
America/New_York |
task |
8/13/2019 5:15 pm |
| 267258 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/13/2019 12:00:00 AM |
5001 Home Depot.com |
49 |
Mario Brothers |
53227 |
95203 |
|
Standard Task Form |
-120 |
|
|
8/14/2019 |
8/14/2019 12:00:00 AM |
SENT DEFECTIVE BLOWER, WANT IT BACK TO TEST PRODUCT. |
8/13/2019 |
8/13/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
267258 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/13/2019 |
8/13/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
return label needed RMA4379 |
Return Authorization #RMA4379 |
1405962 |
Task |
1 |
|
|
task |
8/13/2019 |
|
|
8/13/2019 2:00 pm |
|
8/13/2019 |
|
e=T&id=267258 |
-1 |
F |
Sent - NC |
|
|
|
F |
America/New_York |
task |
8/14/2019 3:21 pm |
| 267366 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/13/2019 12:00:00 AM |
5000 Lowes Companies Inc. |
50 |
5000 Lowes Companies Inc. : Lowes Companies |
3546 |
150634 |
|
Standard Task Form |
-120 |
|
|
8/14/2019 |
8/14/2019 12:00:00 AM |
BOL sent to email on RMA - NC |
8/13/2019 |
8/13/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
267366 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/13/2019 |
8/13/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
CASE9308 damaged tub |
267365 |
0:00 |
9:00 am |
tub pickup |
|
|
Task |
1 |
|
|
task |
8/13/2019 |
|
|
8/13/2019 4:10 pm |
|
8/13/2019 |
|
e=T&id=267366 |
-1 |
F |
Lowes rep has damaged tub at store, is requesting for tub to be picked up |
|
|
|
F |
America/New_York |
task |
8/14/2019 12:25 pm |
| 267768 |
|
|
Carlos D Zepeda |
|
167362 |
8/13/2019 12:00:00 AM |
2367 Overstock.com |
1778 |
|
|
167362 |
|
Standard Task Form |
-120 |
|
|
8/20/2019 |
8/20/2019 12:00:00 AM |
Hello Carlos,
I agree it was very confusing. Customer placed order 259096744 for the ANZZI Sabre 8 in. Widespread 2-Handle Bathroom Faucet in Brushed Nickel – Silver Option: Nickel Finishe/Brushed. When received it was what he wanted, however needed another. He then placed order 259679294 for the ANZZI Sabre 8 in. Widespread 2-Handle Bathroom Faucet in Brushed Nickel - Silver expecting to receive the same as the first order. However the Nickel Finish/Brushed Option was out of stock , and he did not realize was ordering the wrong Faucet.
He then called to return the wrong faucet. We were not able to initiate the return as there was no tracking information (showed pending). However, he did receive it. I then sent an email asking that the tracking be updated so I can initiate the return. I received your response on 08/05 that the order was cancelled. You cancelled it instead of just updating the tracking so he could return the wrong faucet. I advised the customer to keep it due to all the frustration with his orders. Not know that later that day he initiated a return for the first order 259096744. Now he has received refunds for both orders and still has the faucet from order 259679294.
We are contacting the customer to advise he either needs to return the faucet or we can admin charge him for the $199.99. As soon as this is processed I will send you a confirmation email.
Best Regards,
Kathleen S.
kstephens@overstock.com
Escalations Specialist
Overstock.com
800-843-2446 |
8/13/2019 |
8/13/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
267768 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/13/2019 |
8/13/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
RMA 4384 Call tag needed |
Return Authorization #RMA4384 |
1408996 |
Task |
1 |
|
|
task |
8/13/2019 |
|
|
8/13/2019 4:58 pm |
|
8/13/2019 |
|
e=T&id=267768 |
-1 |
F |
Carlos, please have this reassigned to me once we know exactly what the customer wants to do next. |
|
|
|
F |
America/New_York |
task |
8/20/2019 4:31 pm |
| 268589 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/14/2019 12:00:00 AM |
5001 Home Depot.com |
49 |
Mario Brothers |
53227 |
589 |
|
Standard Task Form |
-120 |
|
|
8/14/2019 |
8/14/2019 12:00:00 AM |
Please send BOL - no credit received |
8/14/2019 |
8/14/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
268589 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/14/2019 |
8/14/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
RMA4386 - BOL Needed No Credit |
Return Authorization #RMA4386 |
1412898 |
Task |
1 |
|
|
task |
8/14/2019 |
|
|
8/14/2019 10:22 am |
|
8/14/2019 |
|
e=T&id=268589 |
-1 |
F |
BOL sent to Jose - NC |
|
|
|
F |
America/New_York |
task |
8/14/2019 12:03 pm |
| 269202 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/14/2019 12:00:00 AM |
2511 Wayfair LLC |
1928 |
2511 Wayfair LLC : Ryan Conway |
4659 |
167362 |
|
Standard Task Form |
-120 |
|
|
8/14/2019 |
8/14/2019 12:00:00 AM |
Wayfair escalation*
customer only received the vanity marble top and mirror and is missing the base. The customer could not wait for the replacement piece and cancelled the order with Wayfair and is buying something else locally. Please send return label to ship back the vanity top and mirror. |
8/14/2019 |
8/14/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
269202 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/14/2019 |
8/14/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
RMA 4391 |
Return Authorization #RMA4391 |
1413056 |
Task |
1 |
|
|
task |
8/14/2019 |
|
|
8/14/2019 12:02 pm |
|
8/14/2019 |
|
e=T&id=269202 |
-1 |
F |
BOL sent to email on RMA - NC |
|
|
|
F |
America/New_York |
task |
8/14/2019 12:08 pm |
| 269728 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/14/2019 12:00:00 AM |
5029 Warranty Spa World Corporation |
6676 |
|
|
95203 |
|
Standard Task Form |
-120 |
|
|
8/14/2019 |
8/14/2019 12:00:00 AM |
label sent to email on RMA - NC |
8/14/2019 |
8/14/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
269728 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/14/2019 |
8/14/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
rma 4397 create label |
Return Authorization #RMA4397 |
1414940 |
Task |
1 |
|
|
task |
8/14/2019 |
|
|
8/14/2019 2:12 pm |
|
8/14/2019 |
|
e=T&id=269728 |
-1 |
F |
told customer to return the elements because they should have not been sold to her as this was not going to solve her issue , she is going to purchase a new generator form me after we refund her the 300 for the elements. please send her a return label |
|
|
|
F |
America/New_York |
task |
8/14/2019 4:24 pm |
| 271262 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/15/2019 12:00:00 AM |
5000 Lowes Companies Inc. |
50 |
5000 Lowes Companies Inc. : Lowes Companies |
3546 |
146743 |
|
Standard Task Form |
-120 |
|
|
8/15/2019 |
8/15/2019 12:00:00 AM |
carrier assigned: SEKO - NC |
8/15/2019 |
8/15/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
271262 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/15/2019 |
8/15/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
call tag |
Return Authorization #RMA4404 |
1420914 |
Task |
1 |
|
|
task |
8/15/2019 |
|
|
8/15/2019 9:57 am |
|
8/15/2019 |
|
e=T&id=271262 |
-1 |
F |
need a call tag created |
|
|
|
F |
America/New_York |
task |
8/15/2019 2:42 pm |
| 271667 |
|
|
Carlos D Zepeda |
|
167362 |
8/15/2019 12:00:00 AM |
130 Costco Wholesale Corporation |
1546 |
|
|
167362 |
|
Standard Task Form |
-120 |
|
|
|
|
PO#: 00847004561491
Order placed: 7/29/2019
Member: Peter Burchatz
Tub: ACCESS TUBS AIR-HYDRO
Reason: Product Not As Expected
Qty: 1
Return p/u location: At ship to
Peter Burchatz
11240 SE 282ND AVE
BORING, OR 970097453
Daytime Phone: 5037814297
Nighttime Phone: 5037814297
Email: chrybrcz@hotmail.com |
8/15/2019 |
8/15/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
271667 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/15/2019 |
8/15/2019 12:00:00 AM |
|
|
In Progress |
PROGRESS |
|
|
0:00 |
9:00 am |
RMA 4413- Call tag needed |
Return Authorization #RMA4413 |
1421694 |
Task |
1 |
|
|
task |
8/15/2019 |
|
|
8/15/2019 11:42 am |
|
8/15/2019 |
|
e=T&id=271667 |
-1 |
F |
PO#: 00847004561491
Order placed: 7/29/2019
Member: Peter Burchatz
Tub: ACCESS TUBS AIR-HYDRO
Reason: Product Not As Expected
Qty: 1
Return p/u location: At ship to
Peter Burchatz
11240 SE 282ND AVE
BORING, OR 970097453
Daytime Phone: 5037814297
Nighttime Phone: 5037814297
Email: chrybrcz@hotmail.com |
|
|
|
F |
America/New_York |
task |
8/15/2019 11:42 am |
| 271668 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/15/2019 12:00:00 AM |
130 Costco Wholesale Corporation |
1546 |
|
|
167362 |
|
Standard Task Form |
-120 |
|
|
8/15/2019 |
8/15/2019 12:00:00 AM |
PO#: 00847004256253
Order placed: 7/28/2019
Member: Susan Tierney
Tub: CHAND FREESTANDING TUB
Reason: Product Not As Expected
Qty: 1
Return p/u location: At Ship To Address
Susan Tierney
13 WINDSOR RDG
FRISCO, TX 750346858
Daytime Phone: 2146761085
Nighttime Phone: 2146761085
Email: susan@homegirlsproperties.com |
8/15/2019 |
8/15/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
271668 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/15/2019 |
8/15/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
RMA 4416 Call tag needed |
Return Authorization #RMA4416 |
1421721 |
Task |
1 |
|
|
task |
8/15/2019 |
|
|
8/15/2019 11:54 am |
|
8/15/2019 |
|
e=T&id=271668 |
-1 |
F |
Carrier Assigned : SEKO - NC |
|
|
|
F |
America/New_York |
task |
8/15/2019 2:37 pm |
| 272387 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/15/2019 12:00:00 AM |
1854 Spa World Parts SWP SWP |
3903 |
|
|
95203 |
|
Standard Task Form |
-120 |
|
|
8/15/2019 |
8/15/2019 12:00:00 AM |
label sent - NC |
8/15/2019 |
8/15/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
272387 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/15/2019 |
8/15/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
RMA 4424 LABEL NEEDED |
Return Authorization #RMA4424 |
1423265 |
Task |
1 |
|
|
task |
8/15/2019 |
|
|
8/15/2019 3:09 pm |
|
8/15/2019 |
|
e=T&id=272387 |
-1 |
F |
CUSTOMER GOING TO RETURN UNUSED MOTHERBOARD AND BUY HEATING ELEMENTS |
|
|
|
F |
America/New_York |
task |
8/15/2019 4:04 pm |
| 272788 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/15/2019 12:00:00 AM |
130 Costco Wholesale Corporation |
1546 |
|
|
167362 |
|
Standard Task Form |
-120 |
|
|
8/15/2019 |
8/15/2019 12:00:00 AM |
PO#: 00847004636777
Order placed: 8/1/2019
RA Request Number: 1996RGR63119
Member: Robert Mooney
Tub: P VALLEY SOAKER W/FAUCET
Reason: reason for return is customer satisfaction
Qty: 1
Return p/u location: Costco Warehouse
1996 – FREDERICK
5236 INTERCOASTAL DR
MONROVIA, MD 21770 US |
8/15/2019 |
8/15/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
272788 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/15/2019 |
8/15/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
RMA 4425- call tag needed |
Return Authorization #RMA4425 |
1425004 |
Task |
1 |
|
|
task |
8/15/2019 |
|
|
8/15/2019 4:12 pm |
|
8/15/2019 |
|
e=T&id=272788 |
-1 |
F |
Carrier Assigned : SEKO - NC |
|
|
|
F |
America/New_York |
task |
8/15/2019 4:25 pm |
| 272789 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/15/2019 12:00:00 AM |
130 Costco Wholesale Corporation |
1546 |
|
|
167362 |
|
Standard Task Form |
-120 |
|
|
8/15/2019 |
8/15/2019 12:00:00 AM |
PO#: 00847004364368
Order placed: 7/23/2019
RA Request Number: 1995RGR148229
Member: Kwang Wong Choi
Tub: CHAND FREESTANDING TUB
Reason: Too big
Qty: 1
Return p/u location: Costco Warehouse
1995 - MIRA LOMA
11600 RIVERSIDE DRIVE
MIRA LOMA, CA 91752 US |
8/15/2019 |
8/15/2019 12:00:00 AM |
9:00 am |
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272789 |
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F |
F |
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0.000000 |
Medium |
MEDIUM |
F |
None |
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None |
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F |
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8/15/2019 |
8/15/2019 12:00:00 AM |
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Completed |
COMPLETE |
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0:00 |
9:00 am |
RMA 4426- call tag needed |
Return Authorization #RMA4426 |
1425005 |
Task |
1 |
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|
task |
8/15/2019 |
|
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8/15/2019 4:15 pm |
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8/15/2019 |
|
e=T&id=272789 |
-1 |
F |
Carrier Assigned : SEKO - NC |
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|
F |
America/New_York |
task |
8/15/2019 4:30 pm |
| 274045 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/15/2019 12:00:00 AM |
5000 Lowes Companies Inc. |
50 |
5000 Lowes Companies Inc. : Lowes Companies |
3546 |
146743 |
|
Standard Task Form |
-120 |
|
|
8/20/2019 |
8/20/2019 12:00:00 AM |
nicollette lowes rep becky created her own return label before getting an rma. the tracking number she provided is 1zw2818x0199654452 |
8/15/2019 |
8/15/2019 12:00:00 AM |
9:00 am |
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274045 |
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F |
F |
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0.000000 |
Medium |
MEDIUM |
F |
None |
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None |
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F |
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8/15/2019 |
8/15/2019 12:00:00 AM |
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Completed |
COMPLETE |
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0:00 |
9:00 am |
lowes created there own return label |
Sales Order #SOS21141 |
993858 |
Task |
1 |
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task |
8/15/2019 |
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8/16/2019 8:48 am |
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8/15/2019 |
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e=T&id=274045 |
-1 |
F |
Shipment shows delivered 8/16 - NC |
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|
F |
America/New_York |
task |
8/20/2019 3:11 pm |
| 275362 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/16/2019 12:00:00 AM |
130 Costco Wholesale Corporation |
1546 |
|
|
167362 |
|
Standard Task Form |
-120 |
|
|
8/16/2019 |
8/16/2019 12:00:00 AM |
PO#: 00847004786427
Order placed: 8/5/2019
Member: Sheila Flynn
Tub: P CHAND FREESTANDING TUB
Reason: Defective
Qty: 1
Return p/u location: At Ship To Address.
Sheila Flynn
570 Dugwell Rd
Boones Mill, VA 240653965
Daytime Phone: 5404820300
Nighttime Phone: 5404939940
Email: mackflynn60@gmail.com |
8/16/2019 |
8/16/2019 12:00:00 AM |
9:00 am |
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275362 |
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F |
F |
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0.000000 |
Medium |
MEDIUM |
F |
None |
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None |
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F |
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8/16/2019 |
8/16/2019 12:00:00 AM |
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Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
RMA 4430 |
Return Authorization #RMA4430 |
1433754 |
Task |
1 |
|
|
task |
8/16/2019 |
|
|
8/16/2019 1:49 pm |
|
8/16/2019 |
|
e=T&id=275362 |
-1 |
F |
Carrier Assigned: R&L - NC |
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F |
America/New_York |
task |
8/16/2019 2:04 pm |
| 275463 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/16/2019 12:00:00 AM |
130 Costco Wholesale Corporation |
1546 |
|
|
150634 |
|
Standard Task Form |
-120 |
|
|
8/16/2019 |
8/16/2019 12:00:00 AM |
customer received tub 3 days ago took off packaging notice damage at bottom informed to send in pics to determine if surface specialist can fix or need new tub, please schedule pickup of tub, will get new PO from costco for new tub |
8/16/2019 |
8/16/2019 12:00:00 AM |
9:00 am |
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275463 |
|
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F |
F |
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0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
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|
F |
|
8/16/2019 |
8/16/2019 12:00:00 AM |
|
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Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
TUB DAMAGE sched. for pickup |
Return Authorization #RMA4429 |
1433547 |
Task |
1 |
|
|
task |
8/16/2019 |
|
|
8/16/2019 1:53 pm |
|
8/16/2019 |
|
e=T&id=275463 |
-1 |
F |
Carrier Assigned : SEKO - NC |
|
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|
F |
America/New_York |
task |
8/16/2019 2:08 pm |
| 276675 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/16/2019 12:00:00 AM |
130 Costco Wholesale Corporation |
1546 |
|
|
150634 |
|
Standard Task Form |
-120 |
|
|
8/16/2019 |
8/16/2019 12:00:00 AM |
tub arrived a few hours ago and customer noticed crack on tub case #9381. Informed to call costco to place new order for tub, needs scheduled pickup of old tub |
8/16/2019 |
8/16/2019 12:00:00 AM |
9:00 am |
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276675 |
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F |
F |
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0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
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|
F |
|
8/16/2019 |
8/16/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
TUB DAMAGE sched. for pickup |
Return Authorization #RMA4432 |
1434978 |
Task |
1 |
|
|
task |
8/16/2019 |
|
|
8/16/2019 4:13 pm |
|
8/16/2019 |
|
e=T&id=276675 |
-1 |
F |
Carrier Assigned : SEKO - NC |
|
|
|
F |
America/New_York |
task |
8/16/2019 4:16 pm |
| 276979 |
|
|
Rene A Alfonso |
|
778 |
8/16/2019 12:00:00 AM |
270 Homemart Products Inc |
1686 |
|
|
167359 |
|
Standard Task Form |
-120 |
|
|
8/19/2019 |
8/19/2019 12:00:00 AM |
cs needs to return or exchange tub. |
8/16/2019 |
8/16/2019 12:00:00 AM |
9:00 am |
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276979 |
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F |
F |
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0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
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|
F |
|
8/16/2019 |
8/16/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
CASE8957 10575- control panel not working |
243706 |
0:00 |
9:00 am |
Fully Loaded - tub Return |
|
|
Task |
1 |
|
|
task |
8/16/2019 |
|
|
8/16/2019 5:29 pm |
|
8/16/2019 |
|
e=T&id=276979 |
-1 |
F |
Hello Rene,
This is the tub we were talking about that we were unable to troubleshoot. cs has been advised to contact you to create a return order. |
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|
F |
America/New_York |
task |
8/19/2019 11:37 am |
| 279180 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/19/2019 12:00:00 AM |
5001 Home Depot.com |
49 |
Mario Brothers |
53227 |
679 |
|
Standard Task Form |
-120 |
|
|
8/19/2019 |
8/19/2019 12:00:00 AM |
Need return label sent for wrong control panels to be returned |
8/19/2019 |
8/19/2019 12:00:00 AM |
9:00 am |
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279180 |
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F |
F |
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0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
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|
F |
|
8/19/2019 |
8/19/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
RMA4443 - Call tag needed |
Return Authorization #RMA4443 |
1450836 |
Task |
1 |
|
|
task |
8/19/2019 |
|
|
8/19/2019 10:48 am |
|
8/19/2019 |
|
e=T&id=279180 |
-1 |
F |
sent - nc |
|
|
|
F |
America/New_York |
task |
8/19/2019 10:58 am |
| 281293 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/19/2019 12:00:00 AM |
5029 Warranty Spa World Corporation |
6676 |
|
|
150634 |
|
Standard Task Form |
-120 |
|
|
8/20/2019 |
8/20/2019 12:00:00 AM |
label sent - NC |
8/19/2019 |
8/19/2019 12:00:00 AM |
9:00 am |
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281293 |
|
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F |
F |
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0.000000 |
Medium |
MEDIUM |
F |
None |
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None |
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|
F |
|
8/19/2019 |
8/19/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
NEED CALL TAG |
Return Authorization #RMA4458 |
1455132 |
Task |
1 |
|
|
task |
8/19/2019 |
|
|
8/19/2019 4:40 pm |
|
8/19/2019 |
|
e=T&id=281293 |
-1 |
F |
customer never received return label for incorrect panel, requesting a call tag |
|
|
|
F |
America/New_York |
task |
8/20/2019 10:35 am |
| 281494 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/19/2019 12:00:00 AM |
5029 Warranty Spa World Corporation |
6676 |
|
|
150634 |
|
Standard Task Form |
-120 |
|
|
8/20/2019 |
8/20/2019 12:00:00 AM |
label sent - NC |
8/19/2019 |
8/19/2019 12:00:00 AM |
9:00 am |
|
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|
281494 |
|
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|
|
|
|
F |
F |
|
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|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
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|
F |
|
8/19/2019 |
8/19/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
NEED CALL TAG |
Return Authorization #RMA4225 |
1361619 |
Task |
1 |
|
|
task |
8/19/2019 |
|
|
8/19/2019 4:46 pm |
|
8/19/2019 |
|
e=T&id=281494 |
-1 |
F |
NEEDS CALL TAG FOR TUB NEVER GOT RETURN LABEL |
|
|
|
F |
America/New_York |
task |
8/20/2019 11:02 am |
| 282583 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/20/2019 12:00:00 AM |
2186 Faucet Direct A Division of Imprvmnt Dire |
1603 |
|
|
150634 |
|
Standard Task Form |
-120 |
|
|
8/20/2019 |
8/20/2019 12:00:00 AM |
tub needs to be picked up received damaged |
8/20/2019 |
8/20/2019 12:00:00 AM |
9:00 am |
|
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|
282583 |
|
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|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/20/2019 |
8/20/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
RMA4461 TUB PICKUP |
Return Authorization #RMA4461 |
1486910 |
Task |
1 |
|
|
task |
8/20/2019 |
|
|
8/20/2019 10:22 am |
|
8/20/2019 |
|
e=T&id=282583 |
-1 |
F |
Build.com should be handling this return - NC |
|
|
|
F |
America/New_York |
task |
8/20/2019 2:14 pm |
| 282889 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/20/2019 12:00:00 AM |
5029 Warranty Spa World Corporation |
6676 |
|
|
95203 |
|
Standard Task Form |
-120 |
|
|
8/20/2019 |
8/20/2019 12:00:00 AM |
control panel goes blank , sending new one under warranty. need return label for defective panel to see what went wrong .
alanfinnegan17@gmail.com |
8/20/2019 |
8/20/2019 12:00:00 AM |
9:00 am |
|
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|
282889 |
|
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|
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|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/20/2019 |
8/20/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
return label needed rma4467 |
Return Authorization #RMA4467 |
1490276 |
Task |
1 |
|
|
task |
8/20/2019 |
|
|
8/20/2019 11:56 am |
|
8/20/2019 |
|
e=T&id=282889 |
-1 |
F |
Label sent - NC |
|
|
|
F |
America/New_York |
task |
8/20/2019 2:15 pm |
| 285518 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/21/2019 12:00:00 AM |
130 Costco Wholesale Corporation |
1546 |
|
|
167362 |
|
Standard Task Form |
-120 |
|
|
8/21/2019 |
8/21/2019 12:00:00 AM |
PO#: 00847004674840
Order placed: 8/2/2019
Member: Janie Carpenter
Tub: P CHAND FREESTANDING TUB
Reason: Defective
Qty: 1
Return p/u location: At Ship To Address.
Janie Carpenter
211 JULIA BUCKNER RD
HAYESVILLE, NC 289047615
Daytime Phone: 8285578218
Nighttime Phone: 8285578218
Email: jlcrdm@yahoo.com |
8/21/2019 |
8/21/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
285518 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/21/2019 |
8/21/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
RMA 4490 call tag needed |
Return Authorization #RMA4490 |
1496779 |
Task |
1 |
|
|
task |
8/21/2019 |
|
|
8/21/2019 11:14 am |
|
8/21/2019 |
|
e=T&id=285518 |
-1 |
F |
Carrier Assigned : R&L - NC |
|
|
|
F |
America/New_York |
task |
8/21/2019 11:34 am |
| 285720 |
|
|
Toni Marie Ligotti |
|
1330 |
8/21/2019 12:00:00 AM |
2276 HOUZZ |
1689 |
|
|
587 |
|
Standard Task Form |
-120 |
|
|
|
|
REIMBURSEMENT FOR BBB CASE- APPROVED BY AIMEE SULLIVAN |
8/21/2019 |
8/21/2019 12:00:00 AM |
9:00 am |
|
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|
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|
285720 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/21/2019 |
8/21/2019 12:00:00 AM |
|
|
Not Started |
NOTSTART |
CASE7004 1631-2697-1835-6648 |
165932 |
0:00 |
9:00 am |
CASE7004 |
|
|
Task |
1 |
|
|
task |
8/21/2019 |
|
|
8/21/2019 12:16 pm |
|
8/21/2019 |
|
e=T&id=285720 |
-1 |
F |
|
|
|
|
F |
America/New_York |
task |
8/21/2019 12:16 pm |
| 288273 |
|
|
Michael A Lefebvre |
|
589 |
8/22/2019 12:00:00 AM |
5029 Warranty Spa World Corporation |
6676 |
|
|
146743 |
|
Standard Task Form |
-120 |
|
|
8/28/2019 |
8/28/2019 12:00:00 AM |
|
8/22/2019 |
8/22/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
288273 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/22/2019 |
8/22/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
CASE8120 Damage/scratches & missing foot on tub |
209984 |
0:00 |
9:00 am |
approve the payment case 8120 |
|
|
Task |
1 |
|
|
task |
8/22/2019 |
|
|
8/22/2019 12:35 pm |
|
8/22/2019 |
|
e=T&id=288273 |
-1 |
F |
can you approve the reimbursement to the customer |
|
|
|
F |
America/New_York |
task |
8/28/2019 12:43 pm |
| 288478 |
|
|
Toni Marie Ligotti |
|
1330 |
8/22/2019 12:00:00 AM |
5029 Warranty Spa World Corporation |
6676 |
|
|
146743 |
|
Standard Task Form |
-120 |
|
|
|
|
|
8/22/2019 |
8/22/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
288478 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/22/2019 |
8/22/2019 12:00:00 AM |
|
|
Not Started |
NOTSTART |
CASE8120 Damage/scratches & missing foot on tub |
209984 |
0:00 |
9:00 am |
reimbursement case 8120 |
|
|
Task |
1 |
|
|
task |
8/22/2019 |
|
|
8/22/2019 1:23 pm |
|
8/22/2019 |
|
e=T&id=288478 |
-1 |
F |
once the reimbursement is approved by mike can you send the check to:
Ronald D. Spain
26 Birnham Lane
Durham, North Carolina 27707 |
|
|
|
F |
America/New_York |
task |
8/22/2019 1:23 pm |
| 288580 |
|
|
Jontavia I Bellamy |
|
146743 |
8/22/2019 12:00:00 AM |
2276 HOUZZ |
1689 |
|
|
146743 |
|
Standard Task Form |
-120 |
|
|
8/28/2019 |
8/28/2019 12:00:00 AM |
please create the call tag |
8/22/2019 |
8/22/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
288580 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/22/2019 |
8/22/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
call tag 4530 |
Return Authorization #RMA4530 |
1508355 |
Task |
1 |
|
|
task |
8/22/2019 |
|
|
8/22/2019 2:06 pm |
|
8/22/2019 |
|
e=T&id=288580 |
-1 |
F |
Jontavia, this is a houzz order, they should be handling this return - NC |
|
|
|
F |
America/New_York |
task |
8/28/2019 12:16 pm |
| 288983 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/22/2019 12:00:00 AM |
1854 Spa World Parts SWP SWP |
3903 |
|
|
95203 |
|
Standard Task Form |
-120 |
|
|
9/20/2019 |
9/20/2019 12:00:00 AM |
fed ex couldnt pick it up last time , she ahs two doors i did another rma for the other one rma5009. both need to be picked up . send me both return labels please so she can have everything ready. |
8/22/2019 |
8/22/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
288983 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/22/2019 |
8/22/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
need picked up |
Return Authorization #RMA4533 |
1509539 |
Task |
1 |
|
|
task |
8/22/2019 |
|
|
8/22/2019 3:13 pm |
|
8/22/2019 |
|
e=T&id=288983 |
-1 |
F |
Jen, label was sent, ive also requested Fedex to go and have this picked up so the customer does not have to do it herself. Confirmation # CPU652492351
Pickup reassigned - Confirmation no. CPU1170992630 | 9-23 |
|
|
|
F |
America/New_York |
task |
9/20/2019 3:17 pm |
| 290182 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/23/2019 12:00:00 AM |
5000 Lowes Companies Inc. |
50 |
5000 Lowes Companies Inc. : Lowes Companies |
3546 |
146743 |
|
Standard Task Form |
-120 |
|
|
8/23/2019 |
8/23/2019 12:00:00 AM |
need call tag for rma 4544. |
8/23/2019 |
8/23/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
290182 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/23/2019 |
8/23/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
call tag rma 4544 |
Sales Order #SOS221180 |
1436011 |
Task |
1 |
|
|
task |
8/23/2019 |
|
|
8/23/2019 9:53 am |
|
8/23/2019 |
|
e=T&id=290182 |
-1 |
F |
label sent |
|
|
|
F |
America/New_York |
task |
8/23/2019 12:18 pm |
| 291789 |
|
|
Nicollette Chavez-Olarte |
|
689 |
8/23/2019 12:00:00 AM |
130 Costco Wholesale Corporation |
1546 |
|
|
167362 |
|
Standard Task Form |
-120 |
|
|
8/27/2019 |
8/27/2019 12:00:00 AM |
PO#: 00847001875916
Order Date: 9/20/2018
Member: Jeff Juris
Tub: Reef Soaker w/ Faucet
Reason: didn’t want
Per Costco Return Center: Tub appears to be uninstalled and in original packaging
Costco RA Request #: 1998RGR80790
Return p/u location:
Costco Return Center #1998
4000B 142nd Ave. E
Sumner, WA 98390
w01998sh03@costco.com
Phone: 253-826-6549 |
8/23/2019 |
8/23/2019 12:00:00 AM |
9:00 am |
|
|
|
|
|
|
291789 |
|
|
|
|
|
|
F |
F |
|
|
|
0.000000 |
Medium |
MEDIUM |
F |
None |
|
None |
|
|
|
F |
|
8/23/2019 |
8/23/2019 12:00:00 AM |
|
|
Completed |
COMPLETE |
|
|
0:00 |
9:00 am |
RMA 4568 Call tag needed |
Return Authorization #RMA4568 |
1516988 |
Task |
1 |
|
|
task |
8/23/2019 |
|
|
8/23/2019 12:59 pm |
|
8/23/2019 |
|
e=T&id=291789 |
-1 |
F |
Carrier Assigned : SEKO - NC |
|
|
|
F |
America/New_York |
task |
8/27/2019 4:03 pm |